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Contact Us

WhatsApp us : 70003 70003
Call Us : 1800 890 1222

8:00 AM to 8:00 PM, 365 days

Please note that you are accessing the BETA Version of www.jiomart.com

Should you encounter any bugs, glitches, lack of functionality, delayed deliveries, billing errors or other problems on the beta website, please email us on cs@jiomart.com

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FAQs

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

If you’d like get in touch with us, please do write to us at cs@jiomart.com or call us on 1800 890 1222 between 8:00 am & 8:00 pm throughout the week and we will respond immediately.

You can also reach out to us on Whatsapp : 70003 70003


Registration

How do I register?
You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on JioMart.
Do I need to register before shopping on JioMart?
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
Can I register multiple times using the same phone number/email ID?
Each email ID/login ID and mobile number can only be associated with one customer account.
What if I enter the wrong email ID while registering online/through the phone?
Please contact our customer support team at 1800 890 1222 or write to us at: cs@jiomart.com and we will fix this issue for you.

Login / Account Related

What is My Account?
'My Account' is the section where you can view your Personal Information, Order History and Shopping List.
I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again.

Product / Price / Promotion

How do I look for a particular Product?
You can search for a product by navigating through the category pages or by using search tab on the top of every page.
How will you ensure the freshness of products?
We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

Ordering

How do I know if I placed my order correctly?
Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.
Can I call and place an order?
No, currently this service is not available.
How are the fruits and vegetables weighed?
All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.
How do I make changes to my order?
Currently, there is no provision to change the order once its been placed. Please call our customer support team & we will assist you however we can.

Payment

What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:

  • Credit Card / Debit Card
  • Netbanking
  • e-Wallets
  • Cash on Delivery

Delivery

How will I know if JioMart delivers to my area?
You can check the serviceability of your area while selecting your pin code when you place your order.

Loyalty Program

What is the RelianceOne?
RelianceOne or ROne is the Loyalty Program of Reliance Retail. Members enjoy wide range of privileges & benefits and can earn RelianceOne points at all the following stores:

  • JioMart.com
  • Reliance Fresh
  • Reliance Smart
  • Reliance Jewels
  • Reliance Digital
  • Reliance Trends
  • Reliance Footprint
  • Vision Express
  • Vimal
How do I become a RelianceOne Member?
You can become a member by giving your phone number during billing at any of our store or by shopping on JioMart.com
What are benefits of RelianceOne?
RelianceOne members get access to wide range of exclusive benefits and privileges across our partner stores. Some of the benefits are:

  • Exclusive discounts and offers on your favourite brands and products
  • SMS and Emailer alerts with special offers
  • Loyalty Points on every purchase
  • Redeem Loyalty Points against transactions
How do I know my current balance of ROne points?
You can get the current balance of RelianceOne points by giving a missed call on 9212999888
What is the value of ROne points?
You earn 1 point for every Rs. 200 spent and value of 1 point is Rs 0.70
How to redeem ROne points?
The redemption of ROne points is available both in physical stores and on JioMart.com while billing

Get in touch with us!

How do I contact you for feedback/queries/suggestions?
Our customer service team will be at your service any time between 8:00 am & 8:00 pm throughout the week. Please call on 1800 890 1222. You may also write to us at cs@jiomart.com
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