FAQs

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

Registration

How do I register?
You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on JioMart.
Do I need to register before shopping on JioMart?
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
Can I register multiple times using the same phone number/email ID?
Each email ID/login ID and mobile number can only be associated with one customer account.

Product / Price / Promotion

How do I look for a particular Product?
You can search for a product by navigating through the category pages or by using search tab on the top of every page.
How will you ensure the freshness of products?
We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.
How can I check if the product I am ordering is in stock?
You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Ordering

How do I know if I placed my order correctly?
Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.
Can I call and place an order?
No, currently this service is not available.
How are the fruits and vegetables weighed?
All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.
How do I make changes to my order?
Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

Payment

What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:

  • UPI
  • Credit Card / Debit Card
  • Netbanking
  • e-Wallets
  • Meal Cards
  • Pay Later
  • Cash on Delivery
Can I pay online during the delivery of the product?
You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.
I have placed an order with Cash on Delivery option. Can I change the payment method now?
Payment method cannot be changed once the order is placed.
How much time will it take to get the refund of a cancelled/returned order?
Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.
How will I get the refund against an order which placed with Cash on Delivery?
Refund against orders delivered with Cash on delivery will credited in your JioMart wallet which can be utilized for future orders.
What are RBI guidelines?
As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.
Why am I unable to see some of my previously added cards?
All cards for which you have before September 30, 2022 are removed from JioMart. You need to save your cards again as per the new RBI guidelines.
Is it mandatory to save cards with JioMart? What impact will it have on my payment?
It is not mandatory but highly recommended for better payment experience on JioMart. Starting 1st Oct 2022, you will have to input card details each time you want to make a payment unless the card is saved with us in tokenized format.
Can I delete a tokenized card?
Yes, you will have an option to remove any saved card with us. However, to save again, you will have to provide your consent to tokenize the card.
Do I need any additional step to tokenize the card or make a payment through tokenized card?
No, you don’t need to perform any additional steps. But while saving the card in tokenized form, you need to provide a consent. The payment experience through a tokenized card will remain same.
How do I provide my consent to save the card?
When you add a new card, you will see a consent screen requesting you to tap on ‘Secure & Pay’ button. Simply select the tap on the button and continue with your payment on that card. Your consent will be successfully captured once the payment is complete.
Do I need to provide consent separately for each card?
Yes, per the RBI guidelines, you need to provide consent to save each card separately. You can do the same while making your payment on JioMart.
Do I need to pay any charges for saving my card?
No, there are no charges for tokenizing and saving your cards.

Delivery

How will I know if JioMart delivers to my area?
You can check the serviceability of your area while selecting your pin code when you place your order.
How can I check for an expected date of delivery of an order I placed?
You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

Delivery Fee

What is delivery fee? Why am I being charged?
A Delivery fee is the amount that is charged to a customer, aside from the order total, to cover shipping and handling costs. This fee covers the cost of fulfilling the given customer's order, including storage costs, packaging, shipping etc. We are charging a nominal delivery fee of Rs.40 on all the orders less than cart value of Rs.250 for selected categories in JioMart. We are not charging any delivery fees for orders above Rs.250.

As a goodwill gesture to our new customer, we do not charge any delivery fee for your first 3 orders.
How does JioMart calculate delivery fee?
Delivery fee for an order is calculated based on the order value and product category/type. We are not charging any delivery fees for orders above Rs.250 and for your first three orders.
Why do I see a delivery fee in my cart?
For orders below Rs.250, we have a nominal delivery fee of Rs.40. We are not charging any fees for orders above Rs.250.
If I cancel/return the product, will I get back my delivery fees?
In case of complete cancellation of order, delivery fee will be refunded to you along with the product amount you paid. In case of return of already delivered product, delivery fee will not be refunded, only product amount will be refunded.
Why am I being charged for a few orders, and not for others?
We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in JioMart. We are not charging any delivery fees for orders above Rs.250
What kinds of coupons/discounts/offers can I avail to waive off the delivery fee?
No coupon/discount/offer is required to avail this offer. The order value should be more than Rs.250 to get the free delivery.
If I place multiple orders individually within a specific timeframe (3 hours), and the order value is less than Rs. 250 for every individual order, can I get a waive off, on the delivery fee?
No. This is applicable only if the order in question is more than Rs.250
Why is my delivery fee greater than my order amount? (Ex- Order value less than Rs.40, but my delivery fee is Rs. 40)
Any order which is less than Rs.250 a nominal delivery fee of Rs.40 is charged per order.
Would I get the delivery fee back if my product is damaged, wrong item etc., and in non-returnable category?
Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.
Why did I not receive a delivery fee refund on the partial cancellation?
Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.

Loyalty Program

What is the RelianceOne?
RelianceOne or ROne is the Loyalty Program of Reliance Retail. Members enjoy wide range of privileges & benefits and can earn RelianceOne points at all the following stores:

  • JioMart.com
  • JioMartExpress.com
  • Reliancedigital.in
  • AJIO
  • Reliance Fresh
  • Reliance Smart
  • Reliance Smart Point
  • Freshpik
  • Shri Kannan Departmental Store
  • Reliance Jewels
  • Reliance Digital
  • Jio Stores (select products)
  • Reliance Trends (including Trends Man, Trends Woman, Trends Junior, Trends Footwear)
  • Avantra by Trends
  • Reliance Footprint
How do I become a RelianceOne Member?
You can become a member by giving your phone number during billing at any of our store or by shopping on JioMart.com
What are benefits of RelianceOne?
RelianceOne members get access to wide range of exclusive benefits and privileges across our partner stores. Some of the benefits are:

  • Exclusive discounts and offers on your favourite brands and products
  • SMS and Emailer alerts with special offers
  • Loyalty Points on every purchase
  • Redeem Loyalty Points against transactions
How do I know my current balance of ROne points?
You can get the current balance of RelianceOne points by giving a missed call on 9212999888
What is the value of ROne points?
You earn 1 point for every Rs. 200 spent and value of 1 point is Rs 0.70
How to redeem ROne points?
The redemption of ROne points is available both in physical stores and on JioMart.com while billing

JioMart Gift Card

What is a JioMart Gift Card?
JioMart Gift Card is one of the ways to gift your loved ones. The recipient can choose to redeem the Gift Card by purchasing eligible items in JioMart.com and other reliance store.

Advantages of JioMart Gift Card (for a recipient):

  • 1-click payment.
  • Instant refund
  • 100% payment success rate
  • Can be redeemed across eligible JioMart.com products/Reliance stores
How can I purchase a JioMart Gift Card?
You can use Debit cards, Credit cards, Net banking, and UPI to purchase a JioMart Gift Card. You cannot use the cash on delivery or a gift card to purchase another gift card.
Can I cancel/return/transfer a gift card?
Gift cards once purchased cannot be cancelled, returned or transferred.
Are there any limits to purchase a Gift Card?
The minimum and maximum amount that can be purchased in a single transaction are Rs.100 and Rs.10,000 respectively.
Do JioMart Gift Cards expire?
JioMart Gift cards expire after 365 days from the date of issuance.
How will the Gift Card be credited to the recipient?
To purchase a Gift Card, you need to enter the recipient’s Mobile number valid in India. Upon successful purchase, the Gift Card balance will be automatically credited to the recipient’s account linked with the provided Mobile number. Gift cards generally gets credited within 15 minutes of ordering. Sometimes it may take up to 24 hours.

We will notify the recipient via sms (and email if the recipient has an active JioMart account). The recipient will be asked to log in to their Jiomart.com account to check the balance. In case the recipient doesn’t have a JioMart account, the recipient will be asked to sign up.
Is there a link to share the purchased Gift Card to the recipient?
Yes, you can share the gift card once you complete the payment of your order from the order confirmation page. You can also copy the link from the Gift Card purchased confirmation email and share it using any messaging platform available on your phone, tablet or computer.
How do I check my JioMart Gift Card balance?
You can check your Gift card balance by visiting Gift Card balance page or JioMart Wallet page
How can I redeem the Gift Card balance?
You can redeem the JioMart Gift Card balance in following ways:
  1. JioMart.com

    The Gift Card balance can be used to purchase eligible items in jiomart.com. To do so, select the JioMart Gift Card balance on the Payment method selection page. You can also combine credit/debit cards or net banking with your JioMart Gift Card balance to complete a purchase.

  2. Reliance Retail Stores

    To redeem in Reliance Retail Stores, go to pay at store page </a >and click on "Show Code". You will get a code in the jiomart app. Share the generated code with the cashier before billing at the store to redeem the Gift Card balance.


Login / Account Related

What is My Account?
'My Account' is the section where you can view your Personal Information, Order History and Shopping List.
I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please write to us at cs@jiomart.com or call us at 1800 890 1222
What's the difference between deactivating and deleting my account?
If you deactivate your account:

If you permanently delete your account:
I want to deactivate my account. How can I do it?
You can deactivate your account by writing an email to cs@jiomart.com with the subject line "Account deactivation".
Also, in the email, mention

Our team will reach out to you to confirm the deactivation request and the account will be deactivated within 15 working days.
What happens if I deactivate my account?
If you deactivate your account:
I deactivated my account. How do I reactivate it?
I want to delete my account permanently. How can I do it?
You can permanently delete your account by writing an email to cs@jiomart.com with the subject line "Account deletion". Also, in the email, mention

Our team will reach out to you to confirm the deletion request and the account will be deleted within 15 working days.
Note: For a better experience, we recommend you NOT to delete your account if you have

However, if you delete your account if you have JM wallet/Gift Card balances or have placed any order in the 30 days, your balance amount will be forfeited and you might not be able to cancel/return the order.
What happens if I permanently delete my account?
If you permanently delete your account:

Note: For a better experience, we recommend you NOT to delete your account if you have

JioMart is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.

Fraud prevention and awareness

What are the ways in which fraudsters may approach customers?
It has come to the notice of JioMart that, some fraudsters are approaching customers:
How can customers safeguard themselves from fraudsters?
What should customers do in case they have become victim to any fraud?
General public and prospective customers are advised to immediately report any suspicious incident to the concerned authorities and to us. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. JioMart and/or any of its Group Company will not be responsible for any loss suffered or otherwise in this respect.


Gift Voucher

What is the validity of JioMart Gift Voucher?
JioMart Gift voucher is valid only for a period of 12 months from the date of receipt.
How can I redeem my JioMart Gift Voucher?
JioMart Gift voucher can be used to purchase eligible items on Jiomart.com. To do so, select the JioMart Gift Voucher option on the payment method selection page. You can also combine other available payment modes with your JioMart Gift Voucher amount to complete a purchase.
What products can I purchase using a JioMart Gift Voucher?
All eligible products sold on Jiomart.com can be purchased using a JioMart Gift Voucher. JioMart Gift Voucher cannot be used to purchase Third Party products, Gold Coins, Silver Coins and Fine Jewellery.
Can I partially redeem the JioMart Gift Voucher?
JioMart Gift Voucher cannot be redeemed in parts and needs to be redeemed for full value.
Can I redeem multiple JioMart Gift Voucher against a single order?
Multiple JioMart Gift Vouchers cannot be redeemed against a single order. For an order, only one voucher can be redeemed.
What happens in case total payable order value is greater than JioMart Gift voucher?
JioMart Gift Voucher value will be subtracted, and remaining amount can be paid using other available modes of payment.
What happens in case my order value is lower than JioMart Gift voucher?
Once the JioMart Gift Voucher is redeemed, remaining amount cannot be used.
Can I redeem a JioMart Gift Voucher more than once?
JioMart Gift Voucher can be redeemed only once.
What happens to my JioMart Gift voucher in case of order cancellation, product return or doorstep reject?
In case of order cancellation, product returns or doorstep rejects approved by Jiomart.com, value of JioMart Gift Voucher will be credited to your JioMart wallet in sole discretion of Jiomart.com.
Who do I reach out in case of any issues faced while redeeming a gift voucher?
In case of any issues faced while redeeming the JioMart Gift Voucher, you can reach to customer service desk at: 1800 890 1222</a > or cs@jiomart.com</a >.
Can I exchange JioMart Gift Voucher in exchange for cash in bank or JioMart wallet?
No, JioMart Gift Voucher cannot be exchanged for cash in bank or in JioMart wallet.
What happens in case of failure to use the JioMart Gift Voucher on or before the validity period?
No extension of the validity period nor refund of the value of JioMart Gift Voucher will be given in case of failure to use the JioMart Gift voucher on or before the validity period.
Can I cancel/return/transfer a JioMart Gift Voucher?
JioMart Gift Voucher once purchased cannot be cancelled, returned or transferred.

Ratings, Reviews, and Image Uploads on Jiomart

What are ratings, reviews, and image uploads?
Ratings represent the overall satisfaction level of a product or service using stars (e.g., 5 out of 5). Reviews are detailed descriptions that explain why customers gave specific ratings. Image uploads allow customers to share visual representations of their experiences with the product.
Why should I rate, leave reviews, and upload images?
Your ratings, reviews, and images help other shoppers make informed decisions by providing them with authentic insights into our products' quality and performance. They also allow us to improve our offerings based on customer feedback.
How does the star-rating system work?
Customers can give ratings from 1 to 5 stars, where 5 represents "Excellent" and 1 represents "Poor." The average rating will be displayed alongside each product listing.
Is there any minimum number of stars required to submit a review?
Yes, there is a mandatory minimum number of 1 star needed to write a review. However, we encourage honesty in all ratings given.
Who can leave reviews and upload images?
Registered users can leave reviews and upload images. However, it is encouraged to leave honest product experiences for the benefits of the customers who might want to shop through Jiomart
How do I leave a review and upload images?
Log in to your account, navigate to the relevant product page, scroll down to find the 'Reviews & Ratings' section, click on 'Write Review,' fill in the necessary details including image uploads, and hit 'Submit.' Also, you can Write a Review or just submit a rating from the “Order Details” section by selecting your order.
Are there any restrictions on what I can include in my review or images?
Yes, we prohibit content containing profanity, hate speech, personal attacks, spam, promotional material, or copyright infringement in both reviews and uploaded images. We reserve the right to remove such content at our discretion.
Will my review and uploaded images appear immediately after submission?
Not always; we moderate all reviews and uploaded images before they go live to maintain the integrity of our community.
Can I edit my own review or uploaded images?
Yes, registered users can edit their reviews and upload images. You can go to your approved review on the product page and click on “Edit”. You can edit your approved twice.
If I want to raise concern regarding my rejected review, how can I do that?
If you believe your review or image was wrongly rejected, then, you can re-post the review. If this problem persists, visit our Help Center or contact our Customer Support Team. Happy shopping!