FAQs
Frequently Asked Questions:
Check out this section to get answers for all the frequently asked questions.
Registration
How do I register?
You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on JioMart.
Do I need to register before shopping on JioMart?
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
Can I register multiple times using the same phone number/email ID?
Each email ID/login ID and mobile number can only be associated with one customer account.
Product / Price / Promotion
How do I look for a particular Product?
You can search for a product by navigating through the category pages or by using search tab on the top of every page.
How will you ensure the freshness of products?
We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.
How can I check if the product I am ordering is in stock?
You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.
Ordering
How do I know if I placed my order correctly?
Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.
Can I call and place an order?
No, currently this service is not available.
How are the fruits and vegetables weighed?
All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.
How do I make changes to my order?
Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.
Payment
What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:
- UPI
- Credit Card / Debit Card
- Netbanking
- e-Wallets
- Meal Cards
- Pay Later
- Cash on Delivery
Can I pay online during the delivery of the product?
You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.
I have placed an order with Cash on Delivery option. Can I change the payment method now?
Payment method cannot be changed once the order is placed.
How much time will it take to get the refund of a cancelled/returned order?
Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.
How will I get the refund against an order which placed with Cash on Delivery?
Refund against orders delivered with Cash on delivery will credited in your JioMart wallet which can be utilized for future orders.
What are RBI guidelines?
As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.
Why am I unable to see some of my previously added cards?
All cards for which you have before September 30, 2022 are removed from JioMart. You need to save your cards again as per the new RBI guidelines.
Is it mandatory to save cards with JioMart? What impact will it have on my payment?
It is not mandatory but highly recommended for better payment experience on JioMart. Starting 1st Oct 2022, you will have to input card details each time you want to make a payment unless the card is saved with us in tokenized format.
Can I delete a tokenized card?
Yes, you will have an option to remove any saved card with us. However, to save again, you will have to provide your consent to tokenize the card.
Do I need any additional step to tokenize the card or make a payment through tokenized card?
No, you don’t need to perform any additional steps. But while saving the card in tokenized form, you need to provide a consent. The payment experience through a tokenized card will remain same.
How do I provide my consent to save the card?
When you add a new card, you will see a consent screen requesting you to tap on ‘Secure & Pay’ button. Simply select the tap on the button and continue with your payment on that card. Your consent will be successfully captured once the payment is complete.
Do I need to provide consent separately for each card?
Yes, per the RBI guidelines, you need to provide consent to save each card separately. You can do the same while making your payment on JioMart.
Do I need to pay any charges for saving my card?
No, there are no charges for tokenizing and saving your cards.
Delivery
How will I know if JioMart delivers to my area?
You can check the serviceability of your area while selecting your pin code when you place your order.
How can I check for an expected date of delivery of an order I placed?
You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.
Delivery Fee
What is delivery fee? Why I am being charged?
The delivery fee is the cost of delivering your orders to the chosen address when placing an order. It helps us cover the costs we incur in getting your orders safely to you.
How does JioMart calculate delivery fee?
JioMart applies separate delivery fees for Hyperlocal orders and Scheduled Delivery orders since they are delivered separately. If the total value of items from either Hyperlocal basket or Scheduled Delivery basket is below Rs 250, we charge Rs 40 delivery fee for each. For example, if your Hyperlocal order totals Rs 200 and your Scheduled Delivery order totals Rs 220, you'll pay a total of Rs 80 (Rs 40 + Rs 40) for delivery.
Why do I see delivery fee in my cart?
You will see a delivery fee in your cart if either the Hyperlocal basket or Scheduled Delivery basket value is less than Rs 250.
If I cancel, return the product will I get back the delivery fee?
Yes, you will get a delivery fee refund for cancelling the entire order, but not for cancelling part of it.
Why I am charged from few orders and not for others?
This happens because the delivery fee is applied to each basket, not the entire order. If either your Hyperlocal or Scheduled Delivery basket is under Rs 250, you'll be charged a Rs 40 delivery fee for that particular basket.
What kind of coupons discount I can avail to waive off delivery fee?
There are no delivery fee coupons available right now. However, your first three orders include free delivery.
Will the delivery fee be waived if I quickly place two separate orders that add upto a total of Rs 250?
No, the delivery fee won't be waived off in this situation.
Why is my delivery fee higher than my order amount?
We charge Rs 40 for delivery for baskets under Rs 250. If your basket value is less than Rs 40, then the delivery fee will exceed the order amount.
Would I get the delivery fee back if my product is damaged, wrong item etc., and in non-returnable category?
Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.
Why did I not receive a delivery fee refund on the partial cancellation?
Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.
Loyalty Program
What is the RelianceOne?
RelianceOne or ROne is the Loyalty Program of Reliance Retail. Members enjoy wide range of privileges & benefits and can earn RelianceOne points at all the following stores:
- JioMart.com
- JioMartExpress.com
- Reliancedigital.in
- AJIO
- Reliance Fresh
- Reliance Smart
- Reliance Smart Point
- Freshpik
- Shri Kannan Departmental Store
- Reliance Jewels
- Reliance Digital
- Jio Stores (select products)
- Reliance Trends (including Trends Man, Trends Woman, Trends Junior, Trends Footwear)
- Avantra by Trends
- Reliance Footprint
How do I become a RelianceOne Member?
You can become a member by giving your phone number during billing at any of our store or by shopping on JioMart.com
What are benefits of RelianceOne?
RelianceOne members get access to wide range of exclusive benefits and privileges across our partner stores. Some of the benefits are:
- Exclusive discounts and offers on your favourite brands and products
- SMS and Emailer alerts with special offers
- Loyalty Points on every purchase
- Redeem Loyalty Points against transactions
How do I know my current balance of ROne points?
You can get the current balance of RelianceOne points by giving a missed call on 8080803580
What is the value of ROne points?
You earn 1 point for every Rs. 200 spent and value of 1 point is Rs 0.70
How to redeem ROne points?
The redemption of ROne points is available both in physical stores and on JioMart.com while billing
JioMart Gift Card
What is a JioMart Gift Card?
JioMart Gift Card is one of the ways to gift your loved ones. The recipient can choose to redeem the Gift Card by purchasing eligible items in JioMart.com and other reliance store.
Advantages of JioMart Gift Card (for a recipient):
- 1-click payment.
- Instant refund
- 100% payment success rate
- Can be redeemed across eligible JioMart.com products/Reliance stores
How can I purchase a JioMart Gift Card?
You can use Debit cards, Credit cards, Net banking, and UPI to purchase a JioMart Gift Card. You cannot use the cash on delivery or a gift card to purchase another gift card.
Can I cancel/return/transfer a gift card?
Gift cards once purchased cannot be cancelled, returned or transferred.
Are there any limits to purchase a Gift Card?
The minimum and maximum amount that can be purchased in a single transaction are Rs.100 and Rs.10,000 respectively.
Do JioMart Gift Cards expire?
JioMart Gift cards expire after 365 days from the date of issuance.
How will the Gift Card be credited to the recipient?
To purchase a Gift Card, you need to enter the recipient’s Mobile number valid in India. Upon successful purchase, the Gift Card balance will be automatically credited to the recipient’s account linked with the provided Mobile number. Gift cards generally gets credited within 15 minutes of ordering. Sometimes it may take up to 24 hours.
We will notify the recipient via sms (and email if the recipient has an active JioMart account). The recipient will be asked to log in to their Jiomart.com account to check the balance. In case the recipient doesn’t have a JioMart account, the recipient will be asked to sign up.
We will notify the recipient via sms (and email if the recipient has an active JioMart account). The recipient will be asked to log in to their Jiomart.com account to check the balance. In case the recipient doesn’t have a JioMart account, the recipient will be asked to sign up.
Is there a link to share the purchased Gift Card to the recipient?
Yes, you can share the gift card once you complete the payment of your order from the order confirmation page. You can also copy the link from the Gift Card purchased confirmation email and share it using any messaging platform available on your phone, tablet or computer.
How do I check my JioMart Gift Card balance?
You can check your Gift card balance by visiting Gift Card balance page or JioMart Wallet page
How can I redeem the Gift Card balance?
You can redeem the JioMart Gift Card balance in following ways:
- JioMart.com
The Gift Card balance can be used to purchase eligible items in jiomart.com. To do so, select the JioMart Gift Card balance on the Payment method selection page. You can also combine credit/debit cards or net banking with your JioMart Gift Card balance to complete a purchase.
- Reliance Retail Stores
To redeem in Reliance Retail Stores, go to pay at store page </a >and click on "Show Code". You will get a code in the jiomart app. Share the generated code with the cashier before billing at the store to redeem the Gift Card balance.
Login / Account Related
What is My Account?
'My Account' is the section where you can view your Personal Information, Order History and Shopping List.
I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please reach out to us from the contact us section
What's the difference between deactivating and deleting my account?
If you deactivate your account:
If you permanently delete your account:
- You can reactivate your account whenever you want in the future
- All your account information will be stored securely with us and will be restored in full if reactivated.
- Some information may remain visible to others (e.g., product ratings & reviews)
If you permanently delete your account:
- You can’t regain access to your account once it’s deleted
- You will not be able to access products and services associated with your deleted account including:
- your profile information
- stored delivery addresses
- Purchase history, returns & refunds of orders
- You can sign up later anytime on JioMart. However, the information such as purchase history, refunds, delivery addresses that you had earlier will not be available.
I want to deactivate my account. How can I do it?
You can deactivate your account by reaching out via the contact us section on JioMart.
What happens if I deactivate my account?
If you deactivate your account:
- You will be logged out of all the devices that you’re logged in and will not be able to login again
- All your account information will be stored securely with us and will be restored in full if reactivated.
- Some information may remain visible to others (e.g., product ratings & reviews)
- You can reactivate your account whenever you want in the future
I deactivated my account. How do I reactivate it?
Coming back is easy. Reach out to us from the contact us section and our team will assist with the reactivation request. Your account information will be fully restored after reactivation.
I want to delete my account permanently. How can I do it?
You can permanently delete your account by reaching out from the contact us section on JioMart. Note: For a better experience, we recommend you NOT to delete your account if you have a. JM wallet/Gift Card balance - Make the most of the balances by shopping at JioMart b. Placed any order in the last 30 days - You will not be able to access the purchase history/returns or cancel the order if your account is deleted
However, if you delete your account if you have JM wallet/Gift Card balances or have placed any order in the 30 days, your balance amount will be forfeited and you might not be able to cancel/return the order.
However, if you delete your account if you have JM wallet/Gift Card balances or have placed any order in the 30 days, your balance amount will be forfeited and you might not be able to cancel/return the order.
What happens if I permanently delete my account?
If you permanently delete your account:
Note: For a better experience, we recommend you NOT to delete your account if you have
JioMart is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.
- You can’t regain access to your account once it’s deleted
- You will not be able to access products and services associated with your deleted account including:
- your profile information
- stored delivery addresses
- Purchase history, returns & refunds of orders
- You can sign up later on JioMart after a cooling-off period. However, the information such as purchase history, refunds, delivery addresses that you had earlier will not be available.
Note: For a better experience, we recommend you NOT to delete your account if you have
- JM wallet/Gift Card balance - Make the most of the balances by shopping at JioMart
- Placed any order in the last 30 days - You will not be able to access the purchase history/returns or cancel the order if your account is deleted
JioMart is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.
Fraud prevention and awareness
What are the ways in which fraudsters may approach customers?
It has come to the notice of JioMart that, some fraudsters are approaching customers:
- with promotional Offers from JioMart;
- through fake email IDs as well as fake domain names/website links which may appear confusingly similar or identical with JioMart and its Group Companies
- through Social media Apps such as Whatsapp / Facebook by including the trademark/logo of JioMart and/or the logo ‘B’ as part of their profile pic and pushing fake offers to the innocent public, by luring them with false promises.
How can customers safeguard themselves from fraudsters?
- Please exercise caution against fraudsters who may use fake email IDs, fake profiles on Social media (Whatsapp, Facebook etc.), domains, websites, telephones and advertisements in newspapers/magazines, etc. by impersonating themselves to be from JioMart and/or its Group Companies and claim to be offer promotional offers, collect customer account details, ask for advance money to process winners, etc.
- JioMart or its Group Companies or any of its representatives will NOT call for any advance payment of money from any of its prospects/customers.
- JioMart or any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in wallets, received from unknown sources, as the same may lead to a fraud, through which, money may be debited from your Bank account and credited to fraudster’s account
- JioMart email ID contains “@jiomart.com” ALONE and does NOT contain any other domain name.
- To exercise caution against fraudsters luring you with fictitious offers by calling you over unidentified phone numbers, fake email ids, fake website/domain and/or through any other physical or electronic medium and styling themselves to be employee/representative of JioMart and/or its Group Companies. Before dealing with such fraudsters and/or responding/accessing any fraudulent advertisements, telephone calls, emails and website, to protect themselves against any fraud and criminal acts of the perpetrators, you are advised to act responsibly and are solely obliged to verify:
- by reaching out to Official customer care number of JioMart; or
- the veracity of such claims from the Company’s official website https://www.jiomart.com
What should customers do in case they have become victim to any fraud?
General public and prospective customers are advised to immediately report any suspicious incident to the concerned authorities and to us. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. JioMart and/or any of its Group Company will not be responsible for any loss suffered or otherwise in this respect.
Gift Voucher
What is the validity of JioMart Gift Voucher?
JioMart Gift voucher is valid only for a period of 12 months from the date of receipt.
How can I redeem my JioMart Gift Voucher?
JioMart Gift voucher can be used to purchase eligible items on Jiomart.com. To do so, select the JioMart Gift Voucher option on the payment method selection page. You can also combine other available payment modes with your JioMart Gift Voucher amount to complete a purchase.
What products can I purchase using a JioMart Gift Voucher?
All eligible products sold on Jiomart.com can be purchased using a JioMart Gift Voucher. JioMart Gift Voucher cannot be used to purchase Third Party products, Gold Coins, Silver Coins and Fine Jewellery.
Can I partially redeem the JioMart Gift Voucher?
JioMart Gift Voucher cannot be redeemed in parts and needs to be redeemed for full value.
Can I redeem multiple JioMart Gift Voucher against a single order?
Multiple JioMart Gift Vouchers cannot be redeemed against a single order. For an order, only one voucher can be redeemed.
What happens in case total payable order value is greater than JioMart Gift voucher?
JioMart Gift Voucher value will be subtracted, and remaining amount can be paid using other available modes of payment.
What happens in case my order value is lower than JioMart Gift voucher?
Once the JioMart Gift Voucher is redeemed, remaining amount cannot be used.
Can I redeem a JioMart Gift Voucher more than once?
JioMart Gift Voucher can be redeemed only once.
What happens to my JioMart Gift voucher in case of order cancellation, product return or doorstep reject?
In case of order cancellation, product returns or doorstep rejects approved by Jiomart.com, value of JioMart Gift Voucher will be credited to your JioMart wallet in sole discretion of Jiomart.com.
Who do I reach out in case of any issues faced while redeeming a gift voucher?
In case of any issues faced while redeeming the JioMart Gift Voucher, you can reach to customer service desk at: 1800 890 1222
Can I exchange JioMart Gift Voucher in exchange for cash in bank or JioMart wallet?
No, JioMart Gift Voucher cannot be exchanged for cash in bank or in JioMart wallet.
What happens in case of failure to use the JioMart Gift Voucher on or before the validity period?
No extension of the validity period nor refund of the value of JioMart Gift Voucher will be given in case of failure to use the JioMart Gift voucher on or before the validity period.
Can I cancel/return/transfer a JioMart Gift Voucher?
JioMart Gift Voucher once purchased cannot be cancelled, returned or transferred.
Ratings, Reviews, and Image Uploads on Jiomart
What are ratings, reviews, and image uploads?
Ratings represent the overall satisfaction level of a product or service using stars (e.g., 5 out of 5). Reviews are detailed descriptions that explain why customers gave specific ratings. Image uploads allow customers to share visual representations of their experiences with the product.
Why should I rate, leave reviews, and upload images?
Your ratings, reviews, and images help other shoppers make informed decisions by providing them with authentic insights into our products' quality and performance. They also allow us to improve our offerings based on customer feedback.
How does the star-rating system work?
Customers can give ratings from 1 to 5 stars, where 5 represents "Excellent" and 1 represents "Poor." The average rating will be displayed alongside each product listing.
Is there any minimum number of stars required to submit a review?
Yes, there is a mandatory minimum number of 1 star needed to write a review. However, we encourage honesty in all ratings given.
Who can leave reviews and upload images?
Registered users can leave reviews and upload images. However, it is encouraged to leave honest product experiences for the benefits of the customers who might want to shop through Jiomart
How do I leave a review and upload images?
Log in to your account, navigate to the relevant product page, scroll down to find the 'Reviews & Ratings' section, click on 'Write Review,' fill in the necessary details including image uploads, and hit 'Submit.' Also, you can Write a Review or just submit a rating from the “Order Details” section by selecting your order.
Are there any restrictions on what I can include in my review or images?
Yes, we prohibit content containing profanity, hate speech, personal attacks, spam, promotional material, or copyright infringement in both reviews and uploaded images. We reserve the right to remove such content at our discretion.
Will my review and uploaded images appear immediately after submission?
Not always; we moderate all reviews and uploaded images before they go live to maintain the integrity of our community.
Can I edit my own review or uploaded images?
Yes, registered users can edit their reviews and upload images. You can go to your approved review on the product page and click on “Edit”. You can edit your approved twice.
If I want to raise concern regarding my rejected review, how can I do that?
If you believe your review or image was wrongly rejected, then, you can re-post the review. If this problem persists, visit our Help Center or contact our Customer Support Team. Happy shopping!