Every one of us faces the need to speak up in difficult situations at some time We may not like doing it but not speaking up usually makes matters worse So how do you communicate to your partner that something they do drives you mad without it ending in a row How do you correct or criticise a colleague without generating repercussions that youll regret How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement How do you handle conflict Anne Dickson tells you how She describes a range of difficult conversations that frequently occur in intimate social and work situations and reveals simple but powerful techniques that will help you to transform the situation Youll discover how to communicate directly and honestly without damaging your relationships keep to your point without backing down or getting into a fight initiate a discussion without encountering resistance or attack offer criticism without antagonising the other person manage your anxiety and develop genuine confidence in your authority and much much more