Dealing with difficult people from awkward customers at work to irritating neighbours at home is a challenge many people face on a daytoday basis This book will show you how to Defuse and deal with difficult customers both on the phone and face to face Manage problems with colleagues in the workplace including a manipulative boss Handle difficult daytoday interactions with any people we come into contact anywhere Identify and manage behaviours which can turn a person into a problem Improve necessary listening and communication skills Increase self confidence and develop rapport building skills This book contains some proven techniques for managing yourself as well as managing difficult people If you gain a better understanding of yourself build your confidence and use these techniques then youll make your life a whole lot easier