Amount Payable:
Device Protection Plan AddedApple iPhone 11 Pro 256 GB, Space Grey (Includes Earpods and Adapter)
- 12 Months cover from date of purchase for New Smart Phones
- Repair of device for Accidental and/or Liquid damage.
- Max 2 repair requests, cumulatively capped upto the device invoice value.
- Like to Like replacement
- Free Pick-up & Drop
- 14 Working Days TAT
Ever accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.
| Validity | 1 Year |
|---|---|
| Brand | Reliance Retails |
| Warranty | 1 Year on handset. 6 months on accessories |
Items are eligible for return within 7 Days of Delivery*. All accessories, product & packaging need to beEver accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.
Samsung 138 cm smart television with Pureview QLED
1 Year resQ Care Plan. Accidental and liquid damage Protection for LCD
Amount Payable:
- 14.73 cm (5.8 inch) Super Retina XDR 2436 x 1125 display
- 12 MP + 12 MP + 12 MP triple primary camera
- 12 MP selfie camera, iOS 13 operating system
- A13 Bionic chip, splash, water & dust resistant
- Fingerprint‑resistant oleophobic coating
FROM THE MANUFACTURER
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
And Then There Was Pro
A transformative triple-camera system that adds tons of capability without complexity. An unprecedented leap in battery life. And a mind-blowing chip that doubles down on machine learning and pushes the boundaries of what a smartphone can do. Welcome to the first iPhone powerful enough to be called Pro.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Pro Camera System
We’ve Three-Upped Ourselves
Meet the first triple-camera system to combine cutting-edge technology with the legendary simplicity of iPhone. Capture up to four times more scene. Get beautiful images in drastically lower light. Shoot the highest-quality video in a smartphone - then edit with the same tools you love for photos. You’ve never shot with anything like it.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Ultra Wide Camera
- 13mm focal length
- ƒ/2.4 aperture
- 5-element lens
- 120 degree field of view
- 4x more scene
- 12MP sensor
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Wide Camera
- 26mm focal length
- ƒ/1.8 aperture
- 6-element lens
- Optical image stabilisation
- 100% Focus Pixels
- New 12MP sensor
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Telephoto Camera
- 52mm focal length
- Larger ƒ/2.0 aperture
- 6-element lens
- Optical image stabilisation
- 2x optical zoom
- 12MP sensor
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Expanded Field Of View
iPhone 11 Pro lets you zoom from the Telephoto all the way out to the new Ultra Wide camera, for an impressive 4x optical zoom range.
Telephoto
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Wide
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Ultra Wide
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Elegant, Immersive Interface
We leveraged the wider field of view to let you see what’s happening outside the image frame - and simply tap to capture it. And there’s almost nothing between you and your subject except a new, Pro camera font. So you’re always fully immersed in the scene.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Three Cameras That Don’t Feel Like Three Cameras
When we set out to design a pro-level camera system, we wanted the three cameras to work together seamlessly as one.
The fundamental challenge: Even though we used the same colour system across all three sensors, different camera modules vary in terms of colour and sensitivity. To allow for that, our engineers precisely calibrate each camera individually for things like white balance and exposure. Then they push it even further, pairing the three cameras and calibrating them again for module to module alignment.
Those calibrations are applied to every image you capture - in real time. It’s like taking raw images from three different cameras and processing them to achieve a consistent look and colour. Except it happens in a split second. Getting those details right, on the fly, as you switch from Telephoto to Wide to Ultra Wide, takes the kind of computational power only A13 Bionic provides.
We also wanted each of the cameras to be accessible with a single tap, all the time. No matter whether you’re shooting photos, portraits, videos, time lapse or slow-motion video. And we were determined to have beautifully smooth transitions from one camera to the next.
All this took intense collaboration between the sensor team, the camera software team and the chip team. The result is a shooting experience unlike any other.
4K Video
Shoot It. Flip It. Zoom It. Crop It. Cut It. Light It. Tweak It. Love It.
iPhone 11 Pro lets you capture videos that are beautifully true to life, with greater detail and smoother motion. Epic processing power means it can shoot 4K video with extended dynamic range and cinematic video stabilisation - all at 60 fps. You get more creative control, too, with four times more scene and powerful new editing tools to play with.
Boom, you're a film editor. iOS 13 lets you edit like you edit photos. Rotate, crop, auto-enhance, add filters and more.
* This Apple iPhone XI Pro Smart Phone video is for illustration purpose only.
Ultra Wide
Take It All In
When you just can’t squeeze everything into the frame, zoom out. Because the new Ultra Wide camera captures up to four times more scene than ever. It’s like stepping back — way back — without taking a step. Bring on those mountain ranges, soaring cathedrals and iconic skylines.
Ultra Wide creates an artful perspective when you’re in close - a pro technique that’s fun to experiment with.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Position yourself below your subject for shots that feel powerful and heroic.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
In tight spaces, Ultra Wide is like taking a step back to capture more of your surroundings.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
With a wider canvas, you can capture more expansive scenes than ever before.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
The 120-degree field of view makes Ultra Wide ideal for landscape photography.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Night Mode
High Tech Meets Low Light
From dimly lit restaurants to moonlit beaches, the new Night mode uses intelligent software and A13 Bionic to deliver low-light shots never before possible on iPhone. And it all happens automatically. You can also experiment with manual controls to dial in even more detail and less noise.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
The Power Behind Beautiful Night Shots
Getting great shots in low light is one of photography’s perpetual challenges. The shutter needs to stay open longer, which can lead to blur. Then there’s the tricky task of keeping detail in the shadows without overexposing lighter areas. And making sure colours stay natural-looking.
With iPhone 11 and iPhone 11 Pro, a new Wide camera sensor works with intelligent software and A13 Bionic to let you do what was never possible on iPhone: get beautiful, detailed images in drastically lower light.
Night mode comes on automatically when needed - say, in a candlelit restaurant. When you tap the shutter, the camera takes multiple images while optical image stabilisation steadies the lens.
Then the camera software goes to work. It aligns images to correct for movement. It discards the sections with too much blur and fuses sharper ones. It adjusts contrast so everything stays in balance. It fine-tunes colours so they look natural. Then it intelligently de-noises and enhances details to produce the final image.
It all adds up to night shots that stand apart - with more detail, less noise and an authentic sense of time and place.
Portrait Mode
Power To The Portrait
With three cameras working together, you can fit more in your portraits than ever. iOS 13 adds the High-Key Light Mono effect for studio-style monochromes. And Portrait Lighting lets you control the intensity of light to flatter your subject - just like you would in a studio. How beautiful is that?
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
No matter where you get the shot, High-Key Light Mono can transform it into a striking studio-style portrait.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Smart HDR And You Thought Your Photos Couldn’t Get Any Better
Next-generation Smart HDR uses advanced algorithms to finesse highlight and shadow detail in your image. And now it leverages machine learning to recognise faces in your shot and intelligently relight them. That means iPhone 11 Pro can automatically fine-tune detail in both the subject and the background. Even some DSLR cameras can’t do that.
Smart HDR brings remarkable lighting and detail to faces while maintaining rich colour variation in the background.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Be Ready When Your Photo Op Turns Into A Video Op
Say you’re taking photos and you see something you’ve got to catch on video. With QuickTake, there’s no need to switch modes. Just leave your finger on the shutter to start recording. Want to keep the recording going? Swipe right. To take burst photos, swipe left.
Why Selfie When You Can Slofie?
The new 12MP TrueDepth camera lets you take super-fun slow-motion selfie videos at 120 fps, or shoot in 4K at 60 fps. For stills, the camera now automatically zooms out when you rotate your iPhone, so you can get your whole crew in the shot. Yes, even selfies can be Pro.
Even More Cool Camera Features
- 40% more light capture with Telephoto
- 36% brighter True Tone flash with Slow Sync
- Zero shutter lag
- 6 lighting effects in Portrait mode
- 2x more height for panos
- OIS (optical image stabilisation)
Pro Display
Super Retina XDR. A sharp contrast from everything else
The Super Retina XDR display boasts not one but two new peaks of brightness and understands when to use them. It hits up to 800 nits when you’re out in the sun - great for shooting and making selects on the go - and up to 1200 nits when you’re viewing extreme dynamic range content. It’s like having a Pro Display XDR on your iPhone.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
- The Brightest, Sharpest iPhone Display Ever
- Up to 800 nits for better viewing in sunlight
- Up to 1200 nits for HDR photos and HDR10 movies
- 2,000,000:1 contrast ratio
Custom OLED
with consistent colour and brightness, even in the corners.
Wide Colour Gamut
with system-wide colour management for incredible colour accuracy.
True Tone
matches the white balance of the room to make things easier on your eyes.
Haptic Touch
lets you do things faster, like take selfies without launching the Camera app.
More Efficient
by up to 15%, contributing to our largest-ever leap in battery life.
True Blacks
that look especially amazing with Dark Mode in iOS 13.
Brightness And Darkness, Taken To Extremes
The new Super Retina XDR display is our best display ever in an iPhone. Not only is it brighter and smarter, it’s also up to 15 per cent more power efficient.
How did we improve performance and efficiency at the same time? Since each pixel emits its own light, the display can turn off individual pixels to produce true blacks. On the flip side, we improved communication between the display driver and the display, used a more efficient OLED material and optimised the panel design to reach two new record levels of brightness - one in sunlight and one while viewing HDR photos and movies.
So if you’re at home watching a thriller with a fireball exploding against the night sky, the Super Retina XDR display intelligently illuminates the fireball-related pixels up to 1200 nits, while the pixels around it stay deep black. This ability to identify the brightest parts of the display and drive them to a higher peak brightness helps iPhone 11 Pro deliver a stunning picture like you’d see on our Pro Display XDR.
And because the display is more efficient, it contributes to longer battery life. Buying you some extra time to enjoy those special features.
Pro performance
A chip so advanced, even we’re trying to catch up.
We custom-built A13 Bionic with a focus on machine learning across the entire chip - enabling experiences that simply aren’t found on any other smartphone. In fact, it’s so fast, so powerful and so intelligent, it’s years ahead of any other chip. Which gives you an unfair advantage.
64-bit Fusion Architecture
Performance cores process complex tasks faster than ever, while custom efficiency cores handle everyday tasks - helping to deliver a huge leap in battery life.
Fastest CPU In A Smartphone
The CPU’s two performance cores are up to 20% faster and use up to 40% less power. And its four efficiency cores are up to 20% faster and use up to 25% less power.
Fastest GPU In A Smartphone
The Apple-designed GPU is up to 20% faster and uses up to 30% less power. Perfect for high-performance gaming and the latest AR experiences.
Neural Engine For Advanced Machine Learning
The 8-core, Apple-designed Neural Engine is up to 20% faster and uses up to 15% less power. It’s a driving force behind the triple-camera system, Face ID, AR apps and more.
Machine Learning Accelerators
Two new machine learning accelerators on the CPU run matrix math computations up to six times faster, allowing the CPU to perform over one trillion operations per second.
Core ML 3 For Machine Learning In Apps
To help developers leverage the machine learning power of A13 Bionic, Core ML 3 works with the Machine Learning Controller to automatically direct tasks to the CPU, GPU or Neural Engine.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
It Takes A Ton Of Processing Power To Shoot 4K Video At 60 fps
We built A13 Bionic to deliver unparalleled speed and advanced machine learning. It’s what allows iPhone 11 Pro to power through processor-intensive tasks. Shooting 4K video at 60 fps in extended dynamic range, for instance, is like a firehose of information hitting the video encoder at once. Processing it would be a challenge for most chips. But A13 rips straight through it.
Think of video as a series of frames. Thanks to incredibly fast camera sensors, iPhone 11 Pro is able to produce 120 frames per second, alternating between standard exposure and short exposure frames.
The image signal processor and video encoders analyse each of those frames in the moment to capture as much detail as possible. To take it even further, the Neural Engine uses real-time machine learning to optimise the different components of the scene. For example, it might relight the person in the foreground, while reducing noise and enhancing colour in the sky. It all happens instantly and automatically.
Producing the highest-quality video in a smartphone isn’t easy. But thanks to the super-powerful A13 Bionic, you’d never know it.
Another Hour Of Battery Life Would Be Great. Here’s Five
Our most dramatic leap in battery life ever.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
- Up to 4 more hoursof battery life with iPhone 11 Pro
- Up to 5 more hours of battery life with iPhone 11 Pro Max
- Up to 50% charge in around 30 minutes with fast charge
The Battery Is Only Part Of The Story
Delivering up to five more hours of battery life isn’t just about building a better battery. It’s about making the entire system work together. That means engineering everything - the battery, the chip, the display, the software - to give you more performance with greater efficiency.
The Super Retina XDR display is up to 15 per cent more power efficient than the display in iPhone Xs. iOS 13 takes advantage of the custom-built performance controller to route tasks throughout the chip in the most efficient way possible. And A13 Bionic leverages four custom high-efficiency cores for everyday tasks.
Another important piece of the puzzle is the Apple-designed power management unit (PMU). Think of the PMU as an orchestra and A13 Bionic as its conductor. The chip tells the PMU exactly where and when to distribute power across iPhone and the PMU delivers it with expert precision. The result? Increased performance only when it’s needed, which helps to preserve power.
All because we don’t want you to worry about battery life.
Creating Tougher Glass Isn’t Rocket Science. It’s Molecular Science
The toughest glass in any smartphone, front and back.
- Precision milled from a single sheet of glass
- Dual ion-exchange process for added strength
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Splashes? Pffft.
Our most water-resistant iPhone ever.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
IP68 Rating
water resistant to a depth of 4 metres for up to 30 minutes.
Spill Resistant
For common liquids like coffee, tea and soft drinks.
Dust Resistant
Thanks to precision-fitted seals.
Can You Be More Precise? Yes
The new Apple-designed U1 chip uses Ultra Wideband technology for spatial awareness - allowing iPhone 11 Pro to precisely locate other U1-equipped Apple devices. It’s like adding another sense to iPhone, and it’s going to lead to amazing new capabilities.
With U1 and iOS 13, you can point your iPhone towards someone else’s, and AirDrop will prioritise that device so you can share files faster. And that’s just the beginning.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
Face ID Is Now 30 Percent Faster.
It works from farther away. At more angles too. And it’s still the most secure facial authentication in a smartphone.
Privacy Is Built In
Everything about iPhone is engineered to protect your privacy. Face ID data doesn’t leave your iPhone and is never backed up to iCloud or anywhere else. Maps tells you where you’re going without telling anyone where you are. Every iMessage you send is encrypted end-to-end. And the list goes on.
Dolby Atmos
Sound moves around you in 3D space, so you feel like you’re inside the action.
Spatial Audio
Creates a more immersive, theatre-like surround sound experience.
Audio Sharing
Now you can connect two sets of AirPods or Beats headphones at once.
Fast Charge
In a hurry? Charge up to 50% in around 30 minutes with the included 18W adapter.
Wireless Charging
Just place iPhone 11 Pro on any Qi-certified charger.
Faster Wi-Fi Speeds
Wi-Fi 6 (802.11ax) lets you download content up to 38% faster.
Up to 30 LTE Bands
Gigabit-class LTE for the most extensive roaming worldwide.
Dual SIM With eSIM Support
Add a second line. Or even a local data plan abroad.
Use AR To Cee iPhone 11 Pro
Open this page using Safari on your iPhone or iPad.
* This Apple iPhone 11 Pro Smart Phone image is for illustration purpose only. Actual image may vary.
| General Information | |
|---|---|
| Colour | Space Grey |
| Sub-brand | iPhone |
| Model | 11 Pro |
| Brand | Apple |
| Phone Hardware & Storage | |
|---|---|
| Internal Storage | 256 GB |
| Processor | A13 Bionic chip |
| Phone OS | |
|---|---|
| Operating System | iOS 13 |
| Network & Inter-device Connectivity | |
|---|---|
| SIM Type | Dual SIM (Nano + eSIM), Dual SIM |
| 4G | Yes - LTE |
| Phone Battery & Charge Time | |
|---|---|
| Battery Run Time | Video playback: Up to 18 hours Video playback (streamed): Up to 11 hours Audio playback: Up to 65 hours |
| Quick Charge | Yes |
| Phone Network & Inter-device Connectivity | |
|---|---|
| Bluetooth Version | v5.0 |
| Bluetooth | Yes |
| EDGE | Yes |
| Cellular Technology | GSM + UMTS + DC-HSDPA + LTE + HSPA+ |
| Water Resistant | Yes |
| Fingerprint Recognition | No |
| Sensors | Barom, Accelerom, Proximity, Ambient Light |
| Screen Display & Camera | |
|---|---|
| Selfie Camera | 12 MP |
| Screen Size (Diagonal) | 14.73 cm (5.8 inch) |
| Rear Camera | 12 MP, 12 MP, 12 MP |
| Formats Supported | |
|---|---|
| Audio Formats | AAC, MP3, PCM, FLAC |
| Video Formats | H.264, MPEG4, MPEG |
| Additional Features | |
|---|---|
| Features | FaceTime audio Voice over LTE (VoLTE) and Wi‑Fi calling features for audio calling Portrait mode with advanced bokeh and Depth Control Panorama (up to 63MP) Portrait Lighting with six effects (Natural Studio Contour Stage Stage Mono High-Key Mono) Five‑element lens (Ultra Wide); six-element lens (Wide and Telephoto) 100% Focus Pixels (Wide) Face ID enabled by TrueDepth camera for facial recognition Night mode Auto Adjustments Splash water and dust resistant with rated IP68 (max depth of 4 m up to 30 m) under IEC standard 60529 800 nits (typical) and 1200 nits (HDR) max brightness Next‑generation Smart HDR for photos 2 000 000:1 (typical) contrast ratio all‑screen OLED Multi‑Touch display Haptic Touch Advanced red‑eye correction Auto image stabilisation Photo geotagging Burst mode Time‑lapse video with stabilisation QuıckTake video with subject tracking |
| Recommended For Gaming | Yes |
| Wireless Charging Support | Yes |
| In The Box & Warranty | |
|---|---|
| In The Box | EarPods with lightning connector, USB-C to lightning cable, 18W USB-C power adapter, Documentation |
| Warranty | 1 Year |
| Manufacturing & Packing Information | |
|---|---|
| Country of origin | China |
| Name and address of Packer | Apple Inc. or Apple India Private Limited, Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA. or Apple India Private Limited No.24, 19th floor, Concorde Tower C, UB City, Vittal Mallya Road, Bangalore - 560 001 |
| Name and address of Manufacturer | Apple Inc. or Apple India Private Limited, Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA. or Apple India Private Limited No.24, 19th floor, Concorde Tower C, UB City, Vittal Mallya Road, Bangalore - 560 001 |
| Name and address of Importer | Apple India Private Limited No. 24, 19th Floor, Concorde Tower C, UB City, Vittal Mallya Road, Bangalore - 560001 |
| Name of Seller | Reliance Retail Ltd. |
| Month and Year of Commodity First Manufactured/Imported/Packed | September' 2019 |
| Commodity name | Mobile Phone |
| Item Width | 8.9 cm |
| Item Height | 5.2 cm |
| Item Length | 16.2 cm |
| Net Quantity | 1N |
| Net Weight | 500 g |
| Name and address of Marketed By | Apple India Private Limited No. 24, 19th Floor, Concorde Tower C, UB City, Vittal Mallya Road, Bangalore - 560001 |
| Product Type | |
|---|---|
| Product Type | Smartphones |
Return and Refund - Please refer to the policyhere.
Return and Refund - Please refer to the policyhere.
Select your phone brand & model
- Please select actual condition of the old phone to be exchanged.
- Condition of the old phone will be verified by our experts at the time of pick up.
- In case of condition mismatch, the exchange will be cancelled.
- If exchange is cancelled, you may keep the new phone by paying exchange discount amount at the time of delivery by cash or card.
How do I avail exchange offer?
Answer few simple questions about your old device
Get the exchange value
Keep your device handy when our delivery executive arrives
Key points to keep in mind before exchange:
- The old phone or device should be in working condition (It should be switched ON and all buttons should be in working condition)
- Delete all your personal data by performing ‘Factory Reset’ and remove any memory card from your old phone or device
- Keep your phone/device in unlocked mode while handing over old phone/device to Delivery Partner (Please remove any passwords or screen locks)
- Delivery Partner will check the physical & functional conditions of the old phone/device (Check damage, working of touchscreen and camera condition) and match IMEI number with the information entered by you while buying new phone on JioMart.
Working of exchange operation on JioMart
For Mobiles
- Click on ‘Exchange’ available on ‘Details Page of Product’ you want to buy.
- On JioMart application, you must select the ‘Brand and Model’ of the old phone to be exchanged.
- Now, on JioMart application, you can select the condition of the smartphone (Perfect condition, Minor Body scratches an Both Screen & Body damage)
- Then on the app, you must enter the IMEI number of the smartphone. The same IMEI will be checked at the time of pickup for validation.
- You need to accept the terms and conditions for exchange before proceeding with exchanging your device with JioMart. Please read Exchange T&C present on JioMart application.
- After completing all the steps above, you can see ‘Exchange’ as applied on ‘Product Details’ page and proceed with adding product to cart
- You will be able to track the status of new product and old product to be exchanged on ‘JioMart Order History’ page by clicking on my order tab
- Exchange will be performed while delivering the new smartphone to customer
- Quality check of the old phone to be exchanged will be done at the doorstep by Delivery Partner.
- Delivery Partner will check following parameters while doing quality check –
- IMEI number
- Power switch ON/OFF
- Working of all buttons
- Damage on body of the phone
- Working of touchscreen
- Working and physical condition of camera
- If quality check passes, you will be able to exchange your old phone and accept the delivery of the new smartphone
- If quality check fails, you have the following two options:
- Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
- Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount
- Once the exchange is completed, you can see related information on Order Details page
FAQs
Stage 1: While placing an order on JioMart
- How do I find products eligible for exchange?
- You will be able to see 'Exchange Offer Available' within the product section on listing page.
- On ‘Product Details’ page, ‘Exchange’ will be active if PIN Code is serviceable for exchange process and by clicking on the same, you will be able to enter required details
- How to find an IMEI number if I want to exchange my old smartphone?
- To know IMEI number, dial *#06# on your phone (Please enter IMEI 1 in case of dual sim phone.)
- You can also find the IMEI number in the original package, phone settings and inside battery compartment
- Can we get a list of used products that can be exchanged on JioMart?
No, as the list shared by Buyback Partner keeps on changing and is dynamic in nature. You can check the Brand and Model during Step 1 of the exchange process. - Is it possible to exchange more than one used device to buy a new device?
No, you will be able to exchange only one device for the new one. - Can Delivery Address for new smartphone and Pickup Address for old smartphone be different?
No, as this is a hand-on-hand exchange process, the old device will be picked up at the time of delivering the new device at the delivery address. - Do I need to pay pickup charges for exchange?
No, you do not need to pay any pickup charges for exchanging your old device with JioMart.
Stage 2: After placing an order on JioMart
- How do I track the status of my order with Exchange?
You can go to ‘My Order’ tab and check the status of your new product and old product in the same section. - Will my old product be picked up before the new product gets delivered?
No, as this is hand-on-hand exchange operation, old device will be picked up at the time of delivering new device. - Do I need to send old products to JioMart?
No, we will arrange a pickup of your old phone while delivering the new smartphone.
Stage 3: At the time of Delivery and Pick up
- Is it possible to understand what parameters are being checked as part of quality check at doorstep for old phone?
Yes, Delivery Partner will check following parameters while doing quality check:- IMEI number
- Power switch ON/OFF
- Working of all buttons
- Damage on body of the phone
- Working of touchscreen
- Working and physical condition of camera
- If the battery of my phone is dead/damaged or in poor condition, will my smartphone be eligible for exchange?
Though the condition of the smartphone will be checked at the time of quality check at the doorstep, JioMart recommends not to exchange as there are higher chances of quality check failure at the doorstep. - Is it compulsory to provide original accessories and packaging of my used product?
Though it is not mandatory, JioMart recommends that you provide old phone along with original accessories and packaging. - What happens if quality check gets failed at the doorstep?
If quality checks fail at doorstep, you will be provided with two options:- Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
- Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount
Stage 4: After new product delivery
- Is it possible to get my old device which is exchanged with new device?
No, it is not possible to get the old exchanged device back after delivery of the new device as it has already been processed by our third-party buyback partners. - Will I be able to check the details of my old product exchanged on JioMart?
Yes, you will be able to see details of your old product exchanged in the Order History and Order Details page. - Am I allowed to return the new product which I ordered with Exchange?
Yes, you will be allowed to return the new product based on the Return Policy mentioned on the Product Details Page. - Am I allowed to replace the new product if I find any damage after accepting the delivery?
No, currently at JioMart we are not allowing replacement options, but you can return the product you ordered. - Where shall I get the refund of old smartphone exchanged if I do return the new product?
Refund of the old smartphone exchange will be credited to either JioMart Wallet or bank account based on your selection. - Shall I be able to track Refund status on JioMart Application?
Yes, once the refund gets processed you will be able to see Refund Details inside the My Refund section and on the Order Details page.
These exchange offer terms and conditions (“Offer Terms”) set out the terms and conditions in relation to the exchange of Used Products (defined hereinafter) on https://www.jiomart.com, as well as any other mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Platform”), as updated from time to time (“Exchange Offer”). The Offer Terms constitute an agreement between Reliance Retail Limited (“Reliance”, “we”, “us” or “our”) and any natural or legal person who avails the Exchange Offer in any manner (“users”, “you” or “your”).
These Offer Terms constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By availing the Exchange Offer, you expressly agree to be bound by these Offer Terms. These Offer Terms shall be read together with the Terms and Conditions and the Privacy Policy of the Platform and other applicable rules, policies, and terms posted on the Platform, available through Platform, or provided with the Services (“Platform Terms” and collectively with these Term, “Agreement). If these Offer Terms are inconsistent with the Platform Terms, these Offer Terms will prevail to the extent of such inconsistency with respect to the Exchange Offer.
- SCOPE OF EXCHANGE SERVICES
- The Offer Terms set out herein specifically govern your access and use of the Exchange Offer, which allows you to, inter alia, exchange used mobile phones, laptops, digital wearables, television sets or digital devices (“Used Product”) to avail a discount on purchase of mobile phones, laptops, digital wearables, television sets or digital devices listed and made available on the Platform (“New Product”).
- Please note that we may from time to time change the Offer Terms that govern the availing of the Exchange Offer. Every time you wish to use our Exchange Offer, please check these Offer Terms to ensure that you understand our terms and conditions applicable at that point of time. If you do not agree to the Offer Terms, you are advised not to transact on the Platform or avail Exchange Offer. Further, please note that Reliance reserves its right to either change the format and the content of the Platform and/or suspend the operation of the Exchange Offer, inter alia, for support or maintenance work, in order to update the content or for any other reason, at any time.
- You agree and acknowledge that we may, at our sole discretion: (a) determine the Used Products eligible for buy-back or exchange; (b) seek such information, details or documents in respect of the Used Products from you as we may deem necessary; or (c) reject Used Products and refuse to provide Exchange Offerfor specified Used Products or identified locations or for any other reason we may determine at our discretion.
- ELIGIBILITY
- You agree and acknowledge that only the registered users would be entitled to access and/or avail the Exchange Offeron the Platform.
- You agree and acknowledge that only 1 (One) Used Product is eligible to be used for Exchange Offerat the time of purchase of 1 (One) New Product from the Platform. Further, it is hereby clarified that the pick-up of the Used Product and delivery of New Product (as purchased on the Platform by you) shall occur simultaneously and that you shall keep ready the Used Products (along with related accessories, if any) during such pick-up.
- You agree and acknowledge that the Used Product shall be picked-up by us or our authorised logistic partners and you shall not be entitled to cancel the Exchange Offeror request for return of such Used Product subsequent to such pick-up (including in the event you opt to return the New Product). In the event you refuse to avail the Exchange Offerat the time of pick-up (in presence of the logistic partner) or fail to provide the Used Product in accordance with these Offer Terms, you shall be liable to pay the differential amount to the extent of value of the Used Product to such logistic partner in order to complete the purchase of the New Product.
- Subject to these Offer Terms, you agree and acknowledge that the terms of purchase of any New Product (and any benefits, discounts, or warranty associated with it) is distinct, separate and independent from the Exchange Offerprovided by us.
- COVENANTS AND UNDERTAKINGS
- While accessing and using the Exchange Offer, you hereby agree, acknowledge and undertake that:
- The Used Product has not been stolen and you are the sole, absolute and lawful owner of the Used Product and any accessories related thereto and the same is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc;
- the Used Product was exclusively used for personal use, and not for business or commercial purposes;
- the Used Product distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange;
- you will not reproduce, duplicate, copy, sell, trade or resell the Exchange Offerfor any purpose;
- you shall format the Used Product; delete all personal data; remove any SIM cards, memory cards embedded or stored within the Used Product, prior to handing over the Used Product to our authorised logistic partners;
- sign out of all your accounts and registrations accessible on the Used Product, uninstall all downloaded applications, disable any “Find My Phone” features, and remove/ disable any lock code or passwords prior to handing over the Used Product to our authorised logistic partners. It is clarified that iOS users’ shall have their Apple ID and password ready to remove the “iCloud” lock at the time of pick-up;
- the Used Product shall match with the information, details and undertakings furnished at the time of requesting the Exchange Offeron the Platform;
- the Used Product was not purchased for and has not been used for fraudulent or criminal purposes;
- the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
- the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
- By availing the Exchange Offer, you agree and undertake to transfer all rights, title and ownership in the Used Device to us and/ or our representatives.
- You agree and understand that we (or our authorized logistic partners) reserve the right to validate and verify the the physical and functional conditions of the Used Product and match the same to the specifications/details/ information provided by you on the Platform, at the time of pick-up from your location. Such conditions and parameters shall include: (a) IMEI number; (b) power switch ON/OFF; (c) performance of all buttons, internal LCD screen and touchscreen (including cracks, visible lines, spots, water damage, or discoloration); (d) damage on body of the Used Product (for instance, any cracks (visual or internal), missing parts or components of the Used Product); (e) working and physical condition of camera; (f) brand and model of the Used Product; (g) performance and battery condition of the Used Product; and (h) internet access and connection. You agree and understand that any value or quotations provided by us on the Platform are subject to the inspection of the Used Product and no binding offer is made till such inspection and confirmation. We reserve the right to change the value or quotation of the Used Product at any time. You agree not to dispute or contest the final value or quotation, or the mode of evaluation of such final value or quotation.
- We reserve the right to reject the Used Product or refuse to provide you with Exchange Offerin the event, at the time of inspection, the Used Product does not fulfil the requirements set forth under these Offer Terms. The decision of Reliance and/or its representatives at the time of inspection shall be final in this regard and shall be binding on you. In such a case, you may either: (a) complete the purchase of the New Product from the Platform by paying the differential exchange amount (as may be intimated on the Platform) to our authorised logistic partner; or (b) not complete the purchase of the New Product.
- Refund: You may initiate a request for return and refund in accordance with the terms and within the timelines specified by us on the product details page if you are dissatisfied with the New Product purchased by you at the discounted rate (on availing the Exchange Offer). You agree and understand that we do not have any replacement policy for the products purchased on the Platform and such refund will only be processed upon successful return of the New Product. The refund amount will be credited within a period of 15 (fifteen) days from the date of refund approval to the original payment mode opted by you or in your associated wallet on the Platform (“Wallet”) or in your bank account, as may be chosen by you. In the event multiple modes have been used for making the aggregate payment, we may credit the refund amount (in parts and not collectively) using separate payment modes. We may request you for additional information (like bank account details, contact information, etc.) to enable such refund. You further acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions. Please be informed that we do not make any cash refunds. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
- While accessing and using the Exchange Offer, you hereby agree, acknowledge and undertake that:
- DISCLAIMER
- You expressly acknowledge and agree that Reliance makes no representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security, security and non-compatibility or reliability of the Exchange Offer; (b) whether the Exchange Offerwill meet your requirements or be available on an uninterrupted, secure, or error-free basis; or (c) the quotation or value of Used Products estimated on the Platform is and/ or will be complete, exhaustive, or accurate. No advice or information, whether oral or written, obtained through the Platform, will create any warranty or representation not expressly made herein or therein in respect of the quality of the Exchange Offerprovided on the Platform
- You expressly agree and undertake to not hold liable or initiate any claim against Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners), applicable seller, or any future purchaser of the Product in relation to the adequacy of the quotation or value (if any) of the Used Product provided as part of the Exchange Offer. In the event you do not agree with the value or quotation provided to you for the Used Product, you agree not to avail the Exchange Offer.
- INDEMNIFICATION AND LIMITATION OF LIABILITY
- To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Reliance, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, applicable seller and service providers (including logistic partners, buy-back partners) from and against any and all third- party claims, demands, expenses, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Exchange Offer, rejection of the Used Product, violation of these Offer Terms, use or processing of the Used Product, or infringement of any intellectual property or other rights of Reliance or any third-party. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and/or a third party, and you agree to cooperate, at your expense, with our defines of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
- To the fullest extent permitted by law, in no event shall Reliance or any of its directors, officers, employees, agents or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, the Exchange Offeror the content, materials and functions related thereto.
- At no instance, Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) shall be liable for your failure to erase any data (including personal data) or remove SIM cards, memory cards, ancillary data or hardware embedded in the Used Product or for any data which may remain un-erased or accessible pursuant to manual erasure/ removal. You shall not hold Reliance or its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) liable or responsible for retrieval or deletion of any un-erased or un-removed data or components
- MISCELLANEOUS
In addition to these Offer Terms, you will also ensure that you are in compliance with the terms and conditions of the Agreement (including but not limiting to Platform Terms).
- GRIEVANCE REDRESSAL
You may submit any grievance with respect to Platform or the Exchange Offer, including any complaints or grievances with respect to access or usage of Platform in violation of these Offer Terms by any person, to the grievance officer, appointed under the Platform Terms.