Hello, Sign in

Contact Us

WhatsApp us : 70003 70003
Call Us : 1800 890 1222

8:00 AM to 8:00 PM, 365 days

Please note that you are accessing the BETA Version of www.jiomart.com

Should you encounter any bugs, glitches, lack of functionality, delayed deliveries, billing errors or other problems on the beta website, please email us on cs@jiomart.com

Download App

Download Jiomart App for Android from Play Store Download Jiomart App for iOs from App Store


JioMart portal, the website, the mobile application and storefront through WhatsApp BOT is operated and managed by Reliance Retail Limited. JioMart storefront on the WhatsApp BOT is hereinafter referred to as “JioMart Shop”. This WhatsApp Instant Discount Offer (“WA Pay Instant Discount” or Offer”) is a promotional offer administered and offered by Reliance Retail Limited on the Eligible Products (defined below) listed for sale on JioMart Shop. These terms govern the terms and conditions of sale of Eligible Products by the customer (“You” or “User”) on JioMart Shop and availment of WA Pay Instant Discount.


The User may avail WA Pay Instant Discount of 15% (up to Rupees Ninety Only) on prepaid orders for Eligible Products on JioMart Shop using WhatsApp Pay as original mode of payment (“WhatsApp Pay”) for a transaction with minimum cart value of Rs 400.00 (Rupees Four Hundred Only).


The Offer shall commence on 14th January, 2023, at (00:00:00 Hrs) and shall continue until 20th January, 2023 at (23:59:59 Hrs.) (“Offer Period”), or such other date and/or time as may be determined by JioMart Shop (“Term of the Offer”).


  1. This Offer is open to all individual residents of the Republic of India, aged above 18;
  2. Each User should have a valid phone number registered in India and email address;
  3. The Offer is applicable only if the User makes the purchase of the Eligible Products on JioMart Shop with payment through WhatsApp Pay within the Offer period.
  4. The minimum transaction value of the Eligible Products is not less than Rs.400.00 (Rupees Four Hundred Only);
  5. The User may avail a discount of 15% of the value of the eligible products in the transaction up to a maximum amount of Rs. 90.00 (Rupees Ninety only);
  6. The User may avail this Offer only once during the Offer Period; and
  7. The Offer is only applicable for prepaid WhatsApp Pay orders. No other payment modes (including Cash on Delivery) would be accepted.

Eligible Products

The Offer shall be valid on grocery sold by Reliance on JioMart Shop. The Offer shall not be valid for the excluded products such as mom and baby care, gourmet, premium fruits, oil can of 15L or above.

Process to avail the Offer

  1. Register on JioMart (website or mobile application) and have a valid account;
  2. Add the Eligible Products to the cart through WhatsApp only;
  3. Proceed to checkout;
  4. Select WhatsApp Pay on payments page;
  5. On cancellation of the order (partially or fully) or in case of any doorstep rejection, the Offer shall be revoked and the WA Pay Instant Discount shall be adjusted accordingly.

Other Terms and Conditions:

  1. All the existing offers, gifts, discounts, cashback etc., that are being offered over and above the Offer can be availed by the User as per the applicable Terms and Conditions for such offer.
  2. Pictures of products shown in the communication sent to the User either through WhatsApp or advertised on the JioMart Shop, are representative only and may not bear a resemblance to the actual products. WhatsApp or JioMart Shop shall under no circumstances be responsible towards the same.
  3. Products offered under this Offer are subject to availability on JioMart Shop and accordingly reliance in no circumstances shall be liable for non-availability of any of the Products.
  4. Reliance reserves the right to disqualify any transaction, or extend, cancel, discontinue, prematurely withdraw, modify or change this Offer or any part thereof including eligible criteria and other pertinent terms and conditions at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control with or without any prior notice and without assigning any reason thereof and the same shall be binding on the User at all times.
  5. The User using JioMart Shop shall be subject to the Terms and Conditions listed on JioMart Shop. Please read the terms carefully.
  6. The cancellation, return or refund of the products shall be in accordance with the Return and Refund policy listed on JioMart Shop.
  7. The maximum liability of Reliance is limited only to the value of the minimum billing amount of the instant discount Offer.
  8. Reliance shall not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss or loss of profits) expense or damage which is suffered or sustained in connection with this Offer including any loss incurred as a result of any delay and/or failure to perform any obligation to the User that is caused by: (i) technical problems of any kind which may limit or prevent any person's participation in this Offer. (ii) any loss or damage arising from or in connection with the allocation or enjoyment of discount and cashback; (iii) any other events beyond Reliance’s control that may cause the promotion.
  9. Reliance (including employees, directors) shall not be liable or held responsible for non-availability of WhatsApp Pay option, any lack or lapse in any communication on account of failure or delay by any of the internet, telecom, SMS, and emails service provider.
  10. Reliance does not guarantee and make any representation about the usefulness, worthiness and/or character of the instant discount/benefit or of the products/services under the Offer.
  11. Users are not bound in any way to participate in the Offer. Any such participation to this Offer is purely voluntary and the same is being made purely on best effort basis.
  12. User agrees that these terms and conditions shall be governed by and construed in accordance with the laws of India and courts at Mumbai, Maharashtra shall have exclusive jurisdiction to decide over any controversy arising out of this Offer.