1 Year: resQ Care Plan(RCP) Accidental and liquid damage Protection for Smart phones, 12 months
Warranty: 1 Year
- 12 Months cover from date of purchase for New Smart Phones
- Repair of device for Accidental and/or Liquid damage.
- Max 2 repair requests, cumulatively capped upto the device invoice value.
- Like to Like replacement
- Free Pick-up & Drop
- 14 Working Days TAT
WHY BUY ADLD 2.1?
1. What is the ResQ ADLD2.1 Plan?
The ResQ Plan protects the customer’s smartphone against any Breakage/ Liquid damage.
2. Can a customer buy this plan for an existing smartphone or is it applicable only on a new smartphone?
This plan is applicable only on the purchase of new smartphones of all brands.
3. What is Breakage?
Accidental Damage is any unintentional physical damage to the smartphone caused by external means e.g. a customer drops their phone accidentally and the screen gets damaged.
4. What is Liquid Damage?
Liquid Damage is any unintentional damage caused to the smartphone by an accidental spill of liquids in/on the device e.g. customers accidentally drops phone into a puddle of water and the phone gets damaged.
5. To what extent will the cost of repairs be covered?
Repair costs up to the cost of the smartphone as mentioned on the invoice will be covered.
6. What happens if the customer’s smartphone breaks?
If the customer’s smartphone breaks due to breakage/physical/liquid damage during the coverage period, we will get the phone repaired for him/ her.
7 What is the replacement policy?
We provide replacement devices in the following events:
8. Can a customer buy ‘ResQ Protection’ later?
No, ‘ResQ Plan’ must be purchased at the time and date of purchase of the smartphone.
9. The customer got the smartphone repaired earlier via a local Service Centre, will we still repair the smartphone?
No, if the smartphone at any time has been repaired by the customer at a non- authorized or local Service Centre, ‘ResQ’ will lapse and will not be applicable irrespective of the outstanding term.
10. How many requests can a customer raise?
A customer can raise a maximum of 2 requests throughout the term of the plan, if the total cost of repairs does not exceed the invoice value of the smartphone. In case of a BER where a replacement device is provided, the contract terminates and further repairs, if any, will be charged at market rates.
11. A smartphone is malfunctioning because of a software/OS issue. Is this covered?
Any malfunctions occurring because of a software/ OS related issue is not covered under the ResQ Plan.
12. How long does it take to get an Accidental/ Liquid Repair Request processed?
Once a repair request is raised, it takes up to 14 working days after submission of ID proof and payment of the Service Fee to be processed.
13. When should the customer file a repair request if the smartphone is accidentally damaged?
Repair requests must be filed within 7 days of the incident that caused the damage. If a customer files a repair request post 7 days of the incident, then the request is likely to get rejected.
14.How much service fee does the customer have to pay?
The customer will be required to pay 10% of the smartphone invoice amount as a Service Fee charge for every repair request raised and an additional charge up to 40% in case of replacement.
a) Visit http://cl.amsa.asia/relianceresq and enter your device IMEI number, registered email address and mobile number, then click submit to access online claims portal
b) Contact on helpline number 1800-102-8647
C) Send email to email@example.com
Product pick up and drop for claim process:
Customer will be informed on the pick and drop facility from his place and that he need not visit the store for processing his claims.
1. Customer calls up the toll free number 1800-102-8647 .
2. CSE captures his pick up and drop address.
3. Device picked up and dropped post repair.
Repair Request Process:
1.Notify us in 7 days from device damage date by
2.We will register the repair request and inform you regarding the Service Fee that you must pay (as applicable) using the link provided on SMS/Email. To the extent necessary, we may request you to provide certain document for us to process your repair request. 3.We will schedule pickup of the Mobile Device once you have provided the document requested to you (as relevant) and paid the Service Fee. 4.We will schedule pickup of the Mobile Device after receipt of Service Fee paid by you. 5.We will get the Mobile Device repaired through its approved technician. 6.We will dispatch and deliver the repaired Mobile Device to you.
Process to know your repair status:
|Terms & conditions||This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice. The Mobile Device must be manufactured in India or legally imported to India and must be supported by Manufacturer’s Warranty. The repair request must be raised by You and must be within the Contract Period or 7 (seven) days from the date of Breakage of Mobile Device, whichever is earlier. You must pay the Service Fee (10% of Invoice Cost), be available for Mobile Device pick-up, submit required documents (if any) within 30 days of raising the repair request. After repair, any salvage remaining from the repairs carried out shall be retained by us. If we provide you with replacement device in the case of BER, this Repair Contract will automatically be terminated with no refund of the Repair Contract Fee and we shall have no further obligations for the remaining term of the Contract Period under this Repair Contract. We reserve the rights to terminate this Repair Contract in the case of fraud, attempted fraud, or non-disclosure of any changes by you that affect this Repair Contract and no refund will be due to you. In the case of a Mobile Device which is “dead on arrival” from the manufacturer within 30 days as of the date of the relevant invoice, the Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on arrival unit. You must notify us in writing, through the method mentioned in “Repair Request Process” section below, of any case of dead on arrival along with the details of the replacement device given by the Manufacturer within 30 days as of your receipt of the replacement device from the Manufacturer. The Mobile Device model and IMEI number will be updated accordingly. In the case of change of IMEI number due to in-warranty repair or replacement of mother board or the Mobile Device itself, you must notify us in writing the change of the IMEI number (including the new IMEI number) within 30 (thirty) days of the change or date of repair request, whichever is earlier.|
|Exclusions||1. Cost that you incurred by yourself to repair the Mobile Device with a third party. 2. Any Breakage arising from war, war like operations (whether war declared or not), act of foreign enemy, hostilities, civil war, rebellion, insurrection, civil commotion, military usurped power, seizure, capture, confiscation, arrest. restraints and/or detainment by order of any government or any other authority 3. Any form of physical loss, untraceability or theft of the Mobile Device or any form of consequential or incidental loss suffered by you arising from the Mobile Device. 4. Any loss arisen due to natural causes, fire, water, terrorism, power surge 5. Breakage resulting from overload, experiments or tests requiring the imposition of abnormal conditions. 6. Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary 7. Deterioration of or wearing away or wearing out any part of any machine, marring or scratching of cosmetic nature to the Mobile Device caused by external force or naturally resulting from normal use or exposure. 8. Breakage arising out of any intentional act or any failure to exercise due caution towards the Mobile Device including but not limited to incorrect installation, incorrect set-up, usage of Mobile Device in any manner not prescribed by the Original Equipment Manufacturer (OEM) unless the service center representative would confirm otherwise with due substantiation 9. Impairment caused to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible items and impairment caused to the SIM card / memory card of the Mobile Device. 10. Impairment arising from attack by unauthorized software/virus, software faults and manufacturing defect owing to which Mobile Device fails to operate 11. Breakage arising from internal leakage of the battery. 12. Where the mobile device serial number (IMEI) is removed, obliterated or altered from the Mobile Device|
|Additional Benefits||Service fee /deductible based on age of device. 10% of the invoice value per repair request in case of Repair. Tiered Service fees in case of BER (additional post collection of initial 10%) 0-6 months = 20% 6-12 months = 40% 14 Working Days TAT|
In The Box & Warranty
Manufacturing & Packing Information
|Customer care address||Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002, Maharashtra, India.|
|Customer care Phone||1800-889-1055|
|Customer care firstname.lastname@example.org|
|Country of origin||India|
|Name and address of Packer||NA|
|Name and address of Importer||NA|
|Name of Seller||Reliance Retail Ltd.|
|Month and Year of Commodity First Manufactured/Imported/Packed||NA|
|Commodity name||Extended Warranty Service|
|Item Width||0.1 cm|
|Item Height||0.1 cm|
|Item Length||0.1 cm|
|Net Weight||1 gram|
|Name and address of Marketed By||NA|
Cancellation & Returns
Items are eligible for return within 7 Days of Delivery (T&C Apply*)
All accessories, product & packaging need to be returned in original condition