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resQ Screen Protection Plan for Smartphones / Tablets (1 Year)

Warranty: 1 Year

Key Features

  • Screen repair/ replacement due to an accidental external impact
  • 1 repair request can be availed, up to the phone screen value
  • 12- months repair contract, starting immediately on purchase of plan
  • Free pick-up and delivery of the smartphone / tablet for repair

Description

resQ Screen Protection Plan for 12 months on smartphones / tablets

Why buy 12 months Screen Protection Plan for your smartphones / tablets

  • Screen damage repaired:
  • Repair of any type of screen/ touch damage from an accidental external impact repaired at a nominal service fee payment.

  • Free pick up & delivery:
  • Avoid the long queues at the service center with free doorstep pick-up and delivery services of your smartphone / tablet.

  • Repair from authorized service centres:
  • Your smartphone / tablet would be repaired from resQ authorized service centres from any of the 27000+ pin codes across the country.

  • Hassle free repair request journey:
  • Simple 2-step process to get your smartphone / tablet repaired in case the worst happens. Register your request through one of the channels and pay the necessary fees. We then take care of the rest – pick it up, get it repaired and then deliver it back to you.

  • FAQ's

  • What is repaired under this plan?
  • Any type of screen damage due to an accidental external impact can be repaired under this program.

  • To what extent will the cost of repairs be covered?
  • Only the screen of the smartphone / tablet will be repaired in this plan. In case of any damage other than the screen, you would need to pay additional amount at applicable market rates for its repair.
    All you need to pay is the service fee of ₹ 999 for your repair request whereas we take care of your screen repair including labour cost as well as the logistic cost for pick-up and delivery of your smartphone / tablet.

  • Are accessories repaired in this plan?
  • This plan does not repair any type of accessory such as chargers, batteries, earphones, headphones etc. (this list is not exhaustive).

  • What happens if the smartphone/Tablet cannot be repaired?
  • In case the smartphone/Tablet cannot be repaired or is declared to be Beyond Economically Repairable (BER), then we would provide you with a like to like replacement of your smartphone/Tablet. Based on the age of the device, you just need to pay the additional fees as defined in the plan Terms & Conditions. Detailed terms for the same can be referred to in your plan Terms & Conditions.

  • How to register your repair request to avail the plan benefits?
  • Simply log onto our 24/7 online chatbot Mia at https://bit.ly/miaresq or call our call centre at 1800 102 8647 between Monday to Sunday (9:00 am to 6:00pm, except on public holidays), answer the details requested for and pay the service fee and submit documents post verification.
    We will then schedule the pick-up, pick it up, get it repaired and then deliver it back to you.

    Specifications

    General Information

    Terms & conditions • This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice and must be purchased on the same day as that of the Mobile Device. • The repair request must be within the Contract Period or 7 (seven) days from the date of Breakage of Mobile Device, whichever is earlier. • The Mobile Device shall be used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not limited to regular maintenance and upkeep of the Mobile Device. • If Service Provider provide you with replacement device in the case of BER, this Repair Contract will automatically be terminated with no refund of the Repair Contract Fee and Service Provider shall have no further obligations for the remaining term of the Contract Period under this Repair Contract. • Service Provider reserves the rights to terminate this Repair Contract in the case of fraud, attempted fraud, or non-disclosure of any changes by you that affect this Repair Contract, and no refund will be due to you. • Upon purchase of the Plan, the Plan’s Terms & Conditions will be separately shared with you within 72 hours of purchase or can be downloaded from our 24/7 online chatbot Mia at https://bit.ly/miaresq
    Exclusions Cost that you incurred by yourself to repair the Mobile Device with a third party. Any form of physical loss, untraceability or theft of the Mobile Device or any form of consequential or incidental loss su?ered by you arising from the Mobile Device. Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary. Deterioration of or wearing away or wearing out any part of any machine, marring or scratching of cosmetic nature to the Mobile Device caused by external force or naturally resulting from normal use or exposure. Breakage arising out of any intentional act or any failure to exercise due caution towards the Mobile Device including but not limited to incorrect installation, incorrect set- up, usage of Mobile Device in any manner not prescribed by the Original Equipment Manufacturer (OEM) unless the service center representative would confirm otherwise with due substantiation. Impairment caused to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible items and impairment caused to the SIM card / memory card of the Mobile Device. Any Breakage other than cracked screen or any type of electrical or mechanical breakdown, including electrical failure or short-circuit. Breakage arising from internal leakage of the battery. Breakage to the Mobile Device which has had its serial number label and/or similar identification labels removed, defaced or altered. Where the mobile device serial number (IMEI) is removed, obliterated or altered from the Mobile Device
    Validity 1 Year
    Additional Benefits Priority technical Support Free doorstep Pickup and Delivery service from your home or office to avoid the long queues. Screen repair/ replacement due to an accidental external impact

    In The Box & Warranty

    Warranty 1 Year

    Manufacturing & Packing Information

    Customer care address Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002, Maharashtra, India.
    Customer care Phone 1800-889-1055
    Customer care email reliancedigital@ril.com
    Country of origin India
    Name and address of Packer NA
    Name and address of Manufacturer NA
    Name and address of Importer NA
    Name of Seller Reliance Retail Ltd.
    Month and Year of Commodity First Manufactured/Imported/Packed NA
    Commodity name Extended Warranty Service
    Net Quantity 1N
    Name and address of Marketed By NA

    Cancellation & Returns

    Return Policy

    Items are eligible for return within 7 Days of Delivery (T&C Apply*)

    All accessories, product & packaging need to be returned in original condition

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    SKU ID: 600519415