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1 Year: resQ Care Plan (RCP) Extended Warranty for Headphones/Earphones

Warranty: 1 Year

Key Features

  • Repair of any breakdown/ defects and malfunction of the personal audio device as covered in the manufacturers’ warranty
  • 12- months contract starting immediately on expiry of manufacturers’ warranty
  • Get multiple repairs for any type of breakdown, defect or malfunctions up to the audio invoice value (maximum repair benefit)
  • Free doorstep services for repair, so that you don’t have to step out and take multiple rounds of the service centre
  • All costs included in the plan – be it repair, labour charges, transportation or taxes, all costs are included in the plan up to the repair benefit
  • Repair or replacement: if your audio device cannot be repaired, then we will provide you with a like to like replacement basis the balance repair benefit

Description

You are listening to the latest Justin Bieber song or a Lucky Ali song through your favourite earphones and swaying away when suddenly it just stops working. You can no longer hear the strumming of the guitar or the thump of the beats! Now if this has happened when the manufacturers’ warranty is active, you may be able to repair it without spending any money. But in case the audio device breaks down post the manufacturers’ warranty, it would require you to waste money on repair services and cause an unnecessary hassle running around service centres.

This is where the resQ Care Protection Plan comes in. With the resQ Extended Warranty Plan on audio devices, you can get your personal audio device repaired from the comfort of your home or office and without paying for any repair for defects or malfunctions.

The amazing benefits of having a resQ Extended Warranty for smart wearables are:

Extension of manufacturers’ warranty: All defects/ breakdowns/ malfunctions covered by the manufacturers’ warranty can be repaired under the resQ Extended Warranty plan.

Repair benefits up to invoice value: Get multiple repairs for your personal audio device up to it’s invoice value, without any depreciation.

Free doorstep services for repair: Depending upon the diagnosis of the audio device for repair, it may be repaired at home or picked up, repaired, and delivered back to you from one of the 27000+ pin codes that we service across the country.

All costs included: All costs associated with the repair of your audio device are included in the plan including repair costs, part costs, labour costs, transportation costs and taxes.

Repair or replacement: If your audio device cannot be repaired, then we will offer you a like to like replacement basis the balance repair benefit under the plan.

One call/ 24/7 online registration: Register your repair request hassle free by visiting our 24x7 online chatbot Mia or calling our call centre.

How to register your repair request in case the worst happens:

It’s a simple 1 step process for you to get your audio device repaired with us.

Simply log onto our 24/7 online chatbot Mia at https://bit.ly/miaresq or call our call centre at 1800 102 8647 between Monday to Sunday (9:00 am to 6:00pm, except on public holidays), answer the details requested for and submit the images and documents (if required). That’s it! We will take it from there.

Basis the diagnosis of your repair request, we may offer at-home services or pick up your audio device, repair it from our authorized service centre and deliver it back to you! You don’t even have to leave the comfort of your chair for getting it repaired.

We will proactively notify you of the repair updates or you can check your repair status any time by visiting our chatbot Mia.

Specifications

In The Box & Warranty

Warranty 1 Year

Manufacturing & Packing Information

Customer care address Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002, Maharashtra, India.
Customer care Phone 1800-889-1055
Customer care email reliancedigital@ril.com
Country of origin India
Name and address of Packer NA
Name and address of Manufacturer NA
Name and address of Importer NA
Name of Seller Reliance Retail Ltd.
Month and Year of Commodity First Manufactured/Imported/Packed NA
Commodity name Extended Warranty Service
Item Width 0.1 cm
Item Height 0.1 cm
Item Length 0.1 cm
Net Quantity 1N
Net Weight 1 gram
Name and address of Marketed By NA

Cancellation & Returns

Return Policy

Items are eligible for return within 7 Days of Delivery (T&C Apply*)

All accessories, product & packaging need to be returned in original condition

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SKU ID: 600562650