resQ Extended Warranty Plan for smartphones / tablets. (1 Year)

Warranty : 1 Year

Sold By Reliance Retail

Key Features

Repair of any malfunction/ defect/ breakdown
Multiple repair requests can be availed, up to the phone invoice value
12- months repair contract, starting on expiry of the manufacturers’ warranty
Free pick-up and delivery of the smartphone / tablet for repair

Description

resQ Extended Warranty Plan for 12 months for smartphones / tablets.

Why buy 12 months Extended Warranty Plan for your smartphones / tablets.

Any malfunction/ breakdown/ defect repaired:

Any type of electrical or electronic malfunction or breakdown or defect of your smartphone / tablet, similar to the manufacturer’s warranty can be repaired under this plan

Free pick up & delivery:

Avoid the long queues at the service centre with free doorstep pick-up and delivery services of your smartphone / tablet.

Repair from authorized service centres:

Your smartphone / tablet would be repaired from resQ authorized service centres from any of the 27000+ pin codes serviced across the country.

Hassle free repair request journey:

Simple 2-step process to get your smartphone / tablet repaired in case the worst happens. Register your request through one of the channels and submit the required documents if any. We then take care of the rest – pick it up, get it repaired and then deliver it back to you.

FAQ's

What is repaired under this plan?

Any type of electrical or electronic malfunction/ breakdown/ defect of your smartphone / tablet can be repaired under this program.

To what extent will the cost of repairs be covered?

Repair of the smartphone / tablet or tablet up to the invoice value will be repaired under this plan.
All you need to do is register your repair request and we will take care of your smartphone / tablet repair including part and labour cost as well as the logistic cost for pick-up and delivery of your smartphone / tablet.

Are accessories repaired in this plan?

This plan does not repair any type of accessory such as chargers, batteries, earphones, headphones etc. (this list is not exhaustive).

What happens if the smartphone/Tablet cannot be repaired?

In case the smartphone / tablet cannot be repaired or is declared to be Beyond Economically Repairable (BER), then we would provide you with a like to like replacement of your smartphone / tablet. Detailed terms for the same can be referred to, in your plan Terms & Conditions.

How to register your repair request to avail the plan benefits?

Simply log onto our 24/7 online chatbot Mia at https://bit.ly/miaresq or call our call centre at 1800 102 8647 between Monday to Sunday (9:00 am to 6:00pm, except on public holidays), answer the details requested for and pay the service fee and submit documents post verification.
We will then schedule the pick-up, pick it up, get it repaired and then deliver it back to you.

Specifications

General Information
Terms & conditions	• This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice and must be purchased on the same day as that of the Mobile Device. • The repair request must be within the Contract Period or 7 (seven) days from the date of malfunction/ defect, whichever is earlier. • The Mobile Device shall be used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not limited to regular maintenance and upkeep of the Mobile Device. • Manufacturer’s Warranty remains valid throughout its validity period provided by the manufacturer. • If Service Provider provide you with replacement device in the case of BER, this Repair Contract will automatically be terminated with no refund of the Repair Contract Fee and Service Provider shall have no further obligations for the remaining term of the Contract Period under this Repair Contract. • Service Provider reserves the rights to terminate this Repair Contract in the case of fraud, attempted fraud, or non-disclosure of any changes by you that affect this Repair Contract, and no refund will be due to you. • Upon purchase of the Plan, the Plan’s Terms & Conditions will be separately shared with you within 72 hours of purchase or can be downloaded from our 24/7 online chatbot Mia at https://bit.ly/miaresq.
Exclusions	Breakdown caused by violating manufacturer’s warranty, overload, abuse or negligence. Regular wear and tear or gradual deterioration which affects performance. Damage to or malfunction of the phone caused by or attributed to the operation of a software virus or any other software-based malfunction. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers warranty. Replacement of any consumable item or accessories like batteries, chargers, headphones, etc. Non-operating and cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or scratches. Where the asset serial number is removed, obliterated or altered from the device. If repairs have been conducted by unauthorized repair centres at any point during or before the Contract Period. Any costs implicitly or explicitly covered by any warranty, guarantee or maintenance agreement provided by any other OEMs, sellers, service contractors, suppliers, or repairer. Any defects that are subject to the Manufacturer’s Recall.
Validity	1 Year
Additional Benefits	Priority technical Support Free doorstep Pickup and Delivery service from your home or office to avoid the long queues. Like to like Replacement in case the phone cannot be repaired

In The Box & Warranty
Warranty	1 Year

Manufacturing & Packing Information
Customer care address	Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002, Maharashtra, India.
Customer care Phone	1800-889-1055
Customer care email	reliancedigital@ril.com
Country of origin	India
Name and address of Packer	NA
Name and address of Manufacturer	NA
Name and address of Importer	NA
Name of Seller	Reliance Retail Ltd.
Month and Year of Commodity First Manufactured/Imported/Packed	NA
Commodity name	Extended Warranty Service
Net Quantity	1N
Name and address of Marketed By	NA