Theft & Accidental Insurance with Laptop RCP (ResQ Care Plan)
Theft & Accidental Insurance with Laptop RCP (ResQ Care Plan)
Theft & Accidental Insurance with Laptop RCP (ResQ Care Plan)
Plan Details
Free installation service

Theft & Accidental Insurance with Laptop RCP (ResQ Care Plan)

Features
  • 12 Months cover from date of purchase for New Smart Phones
  • Repair of device for Accidental and/or Liquid damage.
  • Max 2 repair requests, cumulatively capped upto the device invoice value.
  • Like to Like replacement
  • Free Pick-up & Drop
  • 14 Working Days TAT
Description

Ever accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.

Specifications
Validity 1 Year
Brand Reliance Retails
Warranty 1 Year on handset. 6 months on accessories
Return Policy

Items are eligible for return within 7 Days of Delivery*. All accessories, product & packaging need to beEver accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.

Price Details

Samsung 138 cm smart television with Pureview QLED

1 Year resQ Care Plan. Accidental and liquid damage Protection for LCD

Amount Payable:

Key Features
  • Anti-Theft - Any kind of theft , Snatching, Burglary, Pickpocket (from inside moveable or non-moveable property )
  • Accidental Damage - Any physical (Body Damage) or screen damage or Liquid damage (Due to spills or drops)
  • Protection against Screen protection, physical damage, liquid damage like tea, coffee and any oil spills
Description

In the hustle, bustle of daily life your Laptop is subject to several situations that may cause it to be affected. That accidental slip from your hand could crash-land it and damage parts. That spilling of your favourite coffee can spoil it. That forceful pugging of the USB could damage its ports. That theft or burglary could take off 100% of your investment in the gadget. Or it could simply with time, regular wear and tear would have worn it (time to get that new phone we say!). Laptops today are fragile and prone to physical damage causing immense inconvenience – imagine not having your laptop for a complete day - because it has gone for repairs! Add to it the repair costs - How would that feel? We understand, therefore suggest that you invest in the right Laptop protection plan and prolong your Laptop's life. Fixing a malfunctioning Laptop is expensive and time consuming, especially If it isn't covered under the manufacturer warranty or an extended warranty. Buying this Extended Warranty for your laptop will protect your Laptop for 1 Year .

WHY GET A THEFT & ACCIDENTAL DAMAGE INSURANCE?

  • Protection against theft / accidental damage that are not covered in Manufacturer’s Warranty
  • Average failure rates and repair costs for Laptop components is high

FAQ's
1. When does the Insurance cover start?
Insurance starts on the day of Billing and remains active in the 1st Year.

2. What is covered under the Insurance plan?
Theft & Accidental Damage ( Both physical & Liquid )  are covered under the Insurance Plan

3. Can the customer purchase the Insurance Plan for existing/old handset?
No, the Insurance Plan is only available on buying RCP along with new Laptop.

4. Can the customer purchase the Insurance Plan separately ?
No, the Insurance Plan is only available on buying RCP along with new Laptop.

5. Does the mobile value depreciate during the cover period?
Yes , there are applicable depreciation values during the plan period , refer T&C .

6. Can a customer cancel his/her plan purchase?
No, a purchase cannot be cancelled.

7. What all documents are required to file a repair request?
-Accidental Damage -: The original device invoice, government ID proof and duly filled claim form .

 -Theft -: The original device invoice, government ID proof . duly filled claim form and regsitred FIR from local Police Station .

8. How long does it take to get an Insurance repair request processed?
It takes 7 to 10 after the laptop is dispatched to Authorised Repair centre .


9. How many repair request can a customer file during the validity of the plan?


There is no limit on the number of repair requests. However, the maximum is decided basis the invoice value of the customer’s Laptop . For e.g. If the first repair request utilizes the insured amount, you cannot apply for a second repair request. However, the balance amount left after your first repair request can be used for coverage amount of the second repair request and so on.

Claim Process

Complete Claim Procedure for Laptop Claims Servicing – Damage and Theft Insurance

1) Free Door Step Pick and Drop & Cashless Facility

2) Self Repair (Onsite, Offsite ) & Cashless Facility

3) Self Repair (Onsite, Offsite ) & Reimbursement from Insurance Co’

OPTION 1 )

FOR FREE DOOR STEP PICK AND DROP ( PAN INDIA) AND CASH LESS FACILITY

1) FREE DOOR STEP PICK AND DROP ( PAN INDIA) AND CASH LESS FACILITY –

 

Under this facility your damage laptop will be picked up from the registered address ( or any other address which you may request on producing the copy of purchase Invoice Bill and Valid ID Proof ) and your laptop will be repaired at an Authorised Service centre of the brand and delivered back to you within stipulated time of ( 7-10 days ) based on the availability of the spare parts at the service centre.

Your responsibilities (i.e. customer’s / Insured responsibilities) –

a) Inform W and I A Services – Either by Phone Call or Email at info@wiaservices.com on Damage or Theft ( as soon as possible and not later than 48 hrs)

b) W and I A Services will guide you over the phone or email you the entire procedure - For verification you need to Attach the Damage Picture of the Laptop along with the Serial Number of the laptop (that is insured). Also attach – Insurance Certificate (signed by the customer/ insured), Completely filled Claim form (signed by the customer/ insured), Purchase Invoice, Description Letter ( How the laptop was damaged).

c) Pick up will be scheduled the same day or as per your convenience from your Registered Address.

d) Pack the Damage laptop in the same packing as it was received at the time of purchase or any similar package so that no further damage happens to your laptop.

e) On repair the laptop will be return to you on the same registered address along with the copy of repair bill and jobsheet ( so that you are sure of the genuine repair undertaken and you can also avail the future bands remaining warranty from their authorised service centre )

f) You will be required to borne a nominal amount of the repair ( as per the policy depreciation, excess and salvage charges that will not be paid by the insurance co’) , the respective amount will be informed and the same will be collected online from you.

g) Feedback call will be made after 7 days – to record your satisfaction

OPTION 2)

FOR SELF REPAIR ( ONSITE, OFFSITE) & CASHLESS FACILITY

1) For Cashless Facility – the Authorised service centre should prepare the repair bill in the name of the insurance co’ – ORIENTAL INSURANCE CO’ LTD with their GST No - 27AAACT0627R4ZW

2) Jointly Sign the Joint Discharge Voucher - (The Discharge Voucher should be signed by both the repairer and the insured ( i.e. customer )

3) You may either get the laptop repair by calling the authorized repairer home or you may visit the nearest service centre of the brand.

4) You will be required to pay/ borne a nominal amount of the repair ( as per the policy depreciation, excess and salvage charges that will not be paid by the insurance co’) , the respective amount will be informed and the same will be collected online from you.

 

To get claims authorization and approval from the insurance co’- What is to be sent over the email

  1. a) Picture of Damage Laptop with Serial no, Jobsheet from the Service centre, Description Letter how did the damage happened with date time and place mentioned ( with signature of the Insured), Claim Form ( Completely filled and with signature of the Insured) , Purchase Invoice Bill and Insurance Certificate (signed by the customer/ insured)
  2. b) On receiving the above email the insurance co’ will check and provide the authorization and their approval for the claim after all verification from their side, and will also approve the claim amount that should be paid by the insurance co’ towards full and final settlement of the captioned claim. Any amount over and above will have to be paid or borne by the Insured for the particular repair.
  3. c) You will receive the Approval in 24 hrs over the email , along with a JOINT DISCHARGE VOUCHER from the insurance co’ to be signed by yourself and the service centre - based on receipt of this document in Original the insurance co’ will pay to the repairer the claim amount as per the policy terms.
  4. d) The repair bill should be in the name of the insurance co’ – ORIENTAL INSURANCE CO’ LTD with their GST No - 27AAACT0627R4ZW

PLEASE NOTE - ANY AMOUNT THAT HAS TO BE PAID OVER AND ABOVE TO THE SANCTIONED AMOUNT HAS TO BE PAID / BORNE BY THE INSURED HIMSELF/ HERSELF

 

OPTION 3 )

FOR SELF REPAIR ( ONSITE, OFFSITE) & REIMBURSEMENT FROM THE INSURANCE CO’

GET THE DAMAGED PRODUCT REPAIRED AT OWN COST (I.E. PAY THE REPAIRER ENTIRE AMOUNT ) AND GET REIMBURSEMENT OF THE REPAIR BILL - AS PER THE POLICY TERMS FROM THE INSURANCE CO’ BY SENDING THE CLAIM DOCUMENTS TO THE BELOW ADDRESS

Documents Required for Claim

You are hereby requested to send us the following documents within 1 months from the date of claim intimation for claims reimbursement after getting the handset / LAPTOP/ Tab repaired from any of the authorized repair center of the brand –

In case of repairable claims –

1) Original Repair bill (with PAID Stamp and Seal by the repairer OR proof of payment) - parts name, labour charge and IMEI no / Serial Number or Jobsheet SO number should be mentioned; The Repair bill should be computer generated.

2) Copy of Service Job-sheet – IMEI no/ Serial Number should be mentioned- Physical Damage should also be mentioned, The Jobsheet should be computer generated ( manual jobsheet is not acceptable).

Please note service jobsheet and Repair Bill are 2 different documents and both should be submitted to the insurance company.

3) Copy of Insurance certificate ( Signed by the Insured ) AND Purchase Invoice (Both Documents Stamp, sealed and signed by the Dealer)

4) Original claim form ( signed by the Insured )

5) Letter of description of the Complete Incident with date and time self written by the Insured – signed by the insured

Description Letter -

For authorizing and admitting the captioned claim under Accidental Damage policy - Please write the entire description ( step –by – step of the occurrence) - with date/ time/ place and the entire incident how the product was damaged. Where was the phone kept during accident.

6) Self Attested - Cancelled chq photocopy of the insured – where in insured name is printed or sent passbook copy also for reference to fund transfer by the Insurance co’

 

7) Self Attested - Photo ID card

Any other documents if may be required by the insurance co'.

 

Claim documents mailing address – Kindly Post or Courier or Inform us if you want us to Pick up your claim documents from your registered address.

W AND IA SERVICES

342 IIIRD FLOOR VARDHMAN DEECEE PLAZA

SECTOR - 11, PLOT NO - 7

DWARKA NEW DELHI – 110075

Pls. Note : the claim is only admitted if policy already registered with the insurance co’ by your vendor. Claim settlement will subject to completion of documentation and as per the policy terms and only if the claim falls under the preview/ scope of the cover opted.

 

Documents Required for Theft Claim

Please note: As per the policy terms misplaced, missing, mysterious disappearance and lost phones are not covered only theft, stolen, burglary, snatching, pick pocket are covered.

You are requested to follow the below process in case of THEFT CLAIM –

Please inform the police authority within 48 hrs of the theft.

1) Theft report issued by police preferable FIR ( Under IPC section 379/380/382) in ORIGINAL OR Theft CSR - that mentions Theft/ Stolen/ Snatching/ Pickpocket/ Burglary in the report;

2) The Insurance co’ will also need the Un-trace report from the police in ORIGINAL - usually provided to customer by the police after 7 -21 days time after searching for the phone with air-time operators. Enclosed is the Format of Such report – Please get the same signed & stamped by the concern Police Station. ( Kindly contact us for the Format of Un-trace Report )

Specifications
General Information
Exclusions GENERAL EXCLUSIONS : The Insurance Company shall not be liable in respect of: 1) Theft or loss or damage arising outside the territorial limits of India. 2) Costs/damage/ amount recoverable from any third party under the terms of any guarantee or warranty (or otherwise which would be recoverable but for any act or omission of the Owner / Insured Person). 3) Any reduced performance or efficiency of the Equipment for any reason whatsovever. 4) Loss of use of the Equipment or consequential loss of any nature. 5) The Insurance Company may at its own option repair, reinstate or replace the Equipment or part thereof and/or its accessories or may pay in bank the amount of the loss or damage and the liability of the Company shall not exceed the purchase cost of the equipment or present market value at the time of loss or damage less Depreciation, Excess and Salvage. Insurers shall not be bound to replace the Equipment with Equipment of an Identical specification but only compensate for an Equipment as nearly as circumstances warrant in the event replacement is offered. 6) Any associated charges levied by the supplier to the Owner including any but not limited to air-time reconnection, SIM card progming, transportation and installation costs etc. 7) Repairs and maintenance carried out by any Repairer other than a Repairer nominated by the Facilitator or Authorized Service Centres of the manufacturers. 8) Theft or loss or damage caused by negligence, abuse or misuse in respect of the Equipment including: a.) Failure to use or site the Equipment in accordance with Manufacturer's instructions and failure to follow maintenance recommendations; b.) Use of accessories or Equipment not approved by the manufacturer or incorrect connections of signal leads or application of incorrect/improper electrical supply; c.) Use of faulty or pirated software or progming or electrical power surge or fluctuation etc. 9) The cost of remedying or making good solely due to: a.) Wear and tear, gradual deterioration or rust, inherent vice & defects. b.) Gradually developing defects, cracks, mechanical derangement, flaws or fractures, Detorioration arising from wear & tear, moth, insects, Vermin, mildew, etc. c.) Scratching, Scoring or chipping of surfaces. d.) Cost of maintenance, overhaul or modification or loss or damage therefrom. e) Loss caused due to bad weather, fire, terrorism, freezing or heat, flood, earthquake, natural calamities, war, strike, riot, civil commotion nuclear perils. f) Any loss or damage arising due to virus, bad commands or faulty signals emanating or any other electronics data media. g) Damage due to attempted tampering / self repairing / unauthorized repairing of the Insured Equipment. h) Software malfunctioning and related issues, Virus attacks, bricked devices. j) Electrical Short-circuit / Open Circuit / Lightning / Burnt Circuit/ Battery Explosion / Spillage / Leaks etc k) Manufacturing defects, faulty design, failure to performing etc. l) Loss or damage due to internal electronic and / or mechanical breakdown. 10) Any loss or damage directly or indirectly caused by or contributed to by or arising from a. )War, invasion, act of foreign enemy, hostilities ( whether war be declared or not ), civil war, rebellion, revolution, insurrection or military or usurped power; confiscation, or nationalization, or requisition or destruction or damage to Equipment by or under the order of any government or public or local authority. b.) Ionizing radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel, or c.) The radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof; d. Pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds. 11) If any claim made under the insurance be fraudulent in any respect, or if any fraudulent means or device is used by the Owner to obtain any claim hereunder, all the benefits under this insurance shall be forfeited in respect of that Owner. 12) Theft or accident damage to the Equipment whilst in custody or use or on loan to any third party for whatever reasson, except spouse and dependent children of the Owner. 13) Any claim arising out of the Manufacturer's Product recall. 14) Theft or accident damage to any additional equipment or accessories including but not limited to carrying cases, batteries, battery chargers, hands free mounting kit or external antennae. 15) Actual breaking or burning out of any component relating to any additional equipment or accessories including but not limited to carrying cases, batteries, battery chargers, hands-free mounting kit or external antennae. 16) Electrical & Mechanical Breakdowns due to internal cause or malfunctioning. 17) Loss or damage which is covered under the Manufacturer's Warranty. 18) Loss or damage due to Incorrect Storage, Improper handling & maintenance, forgotten /misplaced items. 19) Intentional Loss / Damage by the Owner or his family members or servents. 20) Time of Loss not within the Policy window / period. SPECIFIC EXCLUSIONS APPLICABLE TO THEFT CLAIMS : The Insurers shall not be liable in respect of Theft of the equipment if the insured electronic equipment is : - Kept unattended in any motor vehicle unless the vehicle is locked. The Equipment has to be placed out of sight of passer-by and all protections shall put into operation so that theft following forced and violent entry into the vehicle is avoided. Proof of loss or damage to the vehicle at the same time confirming forced entry or exit must be submitted with any claim of theft hereunder. Theft of the Equipment caused due to the Equipment being left unattended by the owner in any manner whatsoever during travel by rail, road, air or waterways. Theft of the Equipment from any property or premises unless such theft has occurred by way of housebreaking or burglary indicating entry or exit of the culprit by violence and force. Mysterious disappearance of the Equipment including Larceny, inventory loss etc. Theft occured whilst the Equipment is not in the custody of the original owner or its family members. Special Provision for making Payment to Repairer directly by the Insurance Company :- In partial loss claims where the Electronic Equipment can be repaired, the Surveyor will be deputed to assess the loss at Authorized Service Centre on the basis of Estimate of repairs / Job Sheet provided. Admissible Claim amount as per Net liability after depreciation, Excess and Salvage shall be agreed by signing Joint Satisfaction Discharge Voucher by the Owner and the Authorized Service Center. Authorized Service Center will collect difference and shall raise Final Invoice for Net Liability in Company's name as the claim amount will be paid directly to them. The Owner can take delivery of the repaired Equipment on making payment of difference amount between the Total Cost of Repairs and Net Accepted Liability by the Insurance Company. Additional Claim Documents required in Accidental Damage Total loss Claims : ( Where it is not economical to repair the equipment or the cost of repairs exceeds 75% of the Present Day New Replacement Value of that Equipment as on date of loss. ) 1) Damaged / Broken Equipment with IMEI number intact to be surrendered to the Facilitator.
Terms & conditions ADVANTAGES, TERMS, CONDITIONS, EXCESS AND EXCLUSIONS INSURANCE COVERAGE - Let us understand some terms used in this Policy Document - Definitions :- Insured Equipment :- It is the Electronic Portable Equipment like TAB, LAPTOP or CAMERA purchased by you from Reliance Retail Ltd which is subject matter of this insurance. OWNER / Insured Person: It's none other than YOU, the Owner of Insured Equipment as per Purchase Bill. The insurance Cover shall operate even if members of your family like Spouse, Dependent Children and Parents who usually resides with you and handles / uses the insured Electronic Equipment with your permission in the manner prescribed for, however Claim if any shall be paid to the Bank Account of Insured Person only. Facilitator/ Administrator : It means 'Warranty and Insurance Administration Services ( herein after referred to as 'W and I A Services')', 342, Third Floor, Vardhman Dee Cee Plaza, Sector-11, Plot No. 7, Dwarka, New Delhi-110075, who are the Insurance Administrators of Portable Mobile Equipments / Products ie Tablets, Laptops & Cameras only on behalf of 'Reliance Retail Limited ( hereinafter referred to as 'RRL' )' and shall be solely responsible for performance of Insurance activity. All communications and Claims are required to be reported immediately to the Facilitator. rd th Period of Insurance : - It is the period commensing after 3 days of purchase of the electronic portable equipment or the period commensing from the 3 day, the Facilitator arranges this insurance, whichever is later and shall continue till expiry of 365 day from the date of purchase of the said equipment. So be very careful as the cover does not start and operate for first few days on purchase of the product. It is the time generally required for the Facilitator to collect data of your purchase from RRL and to arrange for the insurance cover. THEFT : Theft means taking dishonestly an insured article out of possession of the owner or authorized custodian of the said article without that person's consent in order to deceive and cause loss by deliberate action by a culprit who is not the family member or servant of that person. In order to constitute a claim of theft, the Owner needs to file First Information Report with nearest Police Station within 48 hours of the incidence u/s 379, 380 or 382 of Indian Penal Code. Subsequently Untrace Report is required if stolen equipment is not recovered by the Police. ACCIDENT DAMAGE : Physical Loss or Damage caused to the insured Electronic Equipment due to an unintentional accident during the Period of insurance by a sudden, external, violent, visible and forceable means which are out of control of the Owner. Water / fluid damages are covered only if sustained in above conditions. PERSONAL ACCIDENT : The policy is extended to cover the Owner for Accident Death caused by sudden, external, violent, visible and forceable means for a Sum Insured of Rs. 5000/-. This cover is available for individual Owners only and not for firms or Companies etc. and the same is governed by the terms and conditions of Personal Accident Policy of the Insurance Company which are available on portal of the Company. Insurance Company ( the Insurer ): means the General Insurance Company licensed by IRDA and selected by the RRL and / or Facilitator for insurance arrangements as per this document. Repairer : Authorized Service Centre of the Manufacturer of Electronic Equipment in India whose such Authorization is in force and not suspended or cancelled or disputed, in any manner whatsoever or any other person duly nominated by the Facilitator to carry out the repairs (only as a special case without any precedent & admission of liability where authorised repairer is not available). Territorial Limits : The cover under this policy shall be available throughout the Territorial limits of India only. Depreciation : Your Claim will be subjected to depreciation which shall be reckoned as on Date of Loss or Damage from the date of purchase and shall be deducted at the rates prescribed below :- A) Theft and Accidental Damage Claims :- Less than 1 month - 0% (NIL) (ie No Depreciation shall apply) ii. Above 1 month upto 6 months - 5% Depreciation shall apply iii. Above 6 months upto 12 months - 10% Depreciation shall apply B) Total Loss Claims due to Accident Damage : In the event of a physical damage claim to the electronic equipment where the equipment is totally damaged and cannot be repaired or where the cost of repairs exceeds 75% of the cost of the equipment, such claim is treated as Total Loss Claim and a flat depreciation of 50% shall be charged irrespective of age of the equipment. The Owner is required to surrender the Equipment to the Facilitator in “As is where is” condition with IMEI / Sr No. EXCESS: The insured shall first bear a small initial amount of each loss as prescribed hereunder and the claim in excess of it shall be admissible for reimbursement:- 1) For claims up to Rs. 5000/- :: 5% of Claim Amount subject to a minimum of Rs. 400/- 2) For claims exceeding Rs. 5000/- :: 5% of Claim Amount subject to a minimum of Rs. 800/- Salvage : Flat 5% of claim amount shall be deducted on account of salvaged parts in respect of partial damage claims. No Salvage is visualized in Theft Claims while Salvaged equipment is required to be surrendered in Total Loss Claims of physical damages. GENERAL CONDITIONS APPLICABLE TO ALL SECTIONS :- The observance and fulfilment of these conditions of this Insurance by the Insured Person / Owner in so far as they relate to anything to be done or observed by the Insured Person / Owner, shall be a condition precedent to any liability hereunder. The Owner shall: (a) take all reasonable steps to prevent theft or loss or damage to the Equipment and shall - i) keep the Equipment in a proper working condition duly maintained and free from repairs; ii) use the Equipment only in accordance with Manufacturer's instructions, warranty conditions and maintenance recommendations. (b) Immediately notify incidence of theft or loss or damage, if any, to the Facilitator in writing or through email or any other recorded medium as soon as reasonably possible within 48 hours from the occurance of the theft. ( The Insurance Company may relax this time limit, in its sole descrition, depending on the merits of the case without any precedent & admission of liability. ) ( c ) Fulfil all the Claim requirements of physical damage claim and submit completed Claim Form and other supporting documents to the Facilitator as soon as reasonably possible and in any event not later than 30 days (The Insurance Company may relax this time limit in its sole descrition, depending on the merits of the case without any precedent & admission of liability.) ( d ) In the event of Theft, the Claim Form completed in all respects shall accompany Certified Copy of Police First Information Report ( FIR ) which must be lodged within 48 hours of incidence of theft and the Untrace Report issued the Police Authorities duly signed and stamped within 30 days from the date of the Untrace Report. (The Insurance Company may relax this time limit in its sole descrition, depending on the merits of the case without any precedent & admission of liability.) ( e ) Provide at the Owner's expense all details, clarification, explanation and documents concerning the claim that the Insurance Company may require to establish and confirm its liability under the policy in respect of the nature and cause of incidence of loss or damage or theft and extent of amount of the claim payable under the Policy. The Insurance Company may take such proceedings as it may deem fit in the name of the Owner to enforce rights of recovery and any other remedies against third parties, or obtain relief or indemnity from or such other parties to which the Insurer shall be or may become entitled or subrogated and the Owner shall at the request and expense do so and concur in doing so and permitted to be done such acts as may be reasonably required by them for that purpose to effect the said recovery to the extent of claim paid amount plus the expenses reasonably incurred to effect said recovery. If at the time of theft or damage to the Equipment, there shall be in force any other insurance covering the same Equipment, then the Insurance Company shall pay or contribute not more than the rateable proportion as the Sum Insured of policies bear to each other. Notwithstanding any thing contained herein to the contarary, the liability of the Insurer under this insurance during the Period of Insurance shall be subject to compliance of Section 64 VB of the Insurance Act ie payment of full premium by the Facilitator in advance. Any dispute regarding interpretation of the terms, conditions and exclusions of this Policy shall be determined in accordance with the law and practice of a Court of Competent Jurisdiction within the Pune City only. The coverage is personal to the Owner / Insured Person and is not transferable in any manner in case the insurable property has been sold out to other person/s or being used by persons other than owner, owners spouse and owners Dependent children and parents who normally resides with the Owner. In case of any SWAP of the product insured by the manufacturer within warranty or otherwise, the Owner is required to inform the Facilitator to update its records within 48 hours with relevant proof /supporting documents and obtain confirmation that the remaining cover has been shifted to the newly SWAPPED product by way of endorsement passed by the Insurer. The risk of Accidental Damage, Theft & Burglary will commence only after sale and delivery of the equipment to its Owner & not whilst in the custody of RRL. In the event of physical damage claim, the loss shall be assessed by independant IRDA Licensed Surveyor appointed by the nearest Office of the Insurance Company. (The Insurance Company may relax the condition of survey in its sole descrition, depending on the merits of the case without any precedent & admission of liability. )
Manufacturing & Packing Information
Country of origin India
Name and address of Packer NA
Name and address of Manufacturer NA
Name and address of Importer NA
Name of Seller Reliance Retail Ltd.
Month and Year of Commodity First Manufactured/Imported/Packed NA
Commodity name Extended Warranty Service
Item Width 0 cm
Item Height 0 cm
Item Length 0 cm
Net Quantity 1 N
Net Weight 0 g
Name and address of Marketed By NA
Article ID: 600505571
Sellers
Theft & Accidental Insurance with Laptop RCP (ResQ Care Plan)
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Exchange Your Phone

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Exchange Guide

How do I avail exchange offer?

Answer few simple questions about your old device

Get the exchange value

Keep your device handy when our delivery executive arrives

Key points to keep in mind before exchange:

  • The old phone or device should be in working condition (It should be switched ON and all buttons should be in working condition)
  • Delete all your personal data by performing ‘Factory Reset’ and remove any memory card from your old phone or device
  • Keep your phone/device in unlocked mode while handing over old phone/device to Delivery Partner (Please remove any passwords or screen locks)
  • Delivery Partner will check the physical & functional conditions of the old phone/device (Check damage, working of touchscreen and camera condition) and match IMEI number with the information entered by you while buying new phone on JioMart.

Working of exchange operation on JioMart

For Mobiles

  1. Click on ‘Exchange’ available on ‘Details Page of Product’ you want to buy.
  2. On JioMart application, you must select the ‘Brand and Model’ of the old phone to be exchanged.
  3. Now, on JioMart application, you can select the condition of the smartphone (Perfect condition, Minor Body scratches an Both Screen & Body damage)
  4. Then on the app, you must enter the IMEI number of the smartphone. The same IMEI will be checked at the time of pickup for validation.
  5. You need to accept the terms and conditions for exchange before proceeding with exchanging your device with JioMart. Please read Exchange T&C present on JioMart application.
  6. After completing all the steps above, you can see ‘Exchange’ as applied on ‘Product Details’ page and proceed with adding product to cart
  7. You will be able to track the status of new product and old product to be exchanged on ‘JioMart Order History’ page by clicking on my order tab
  8. Exchange will be performed while delivering the new smartphone to customer
  9. Quality check of the old phone to be exchanged will be done at the doorstep by Delivery Partner.
  10. Delivery Partner will check following parameters while doing quality check –
    • IMEI number
    • Power switch ON/OFF
    • Working of all buttons
    • Damage on body of the phone
    • Working of touchscreen
    • Working and physical condition of camera
  11. If quality check passes, you will be able to exchange your old phone and accept the delivery of the new smartphone
  12. If quality check fails, you have the following two options:
    • Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
    • Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount
  13. Once the exchange is completed, you can see related information on Order Details page

FAQs

Stage 1: While placing an order on JioMart

  1. How do I find products eligible for exchange?
    • You will be able to see 'Exchange Offer Available' within the product section on listing page.
    • On ‘Product Details’ page, ‘Exchange’ will be active if PIN Code is serviceable for exchange process and by clicking on the same, you will be able to enter required details
  2. How to find an IMEI number if I want to exchange my old smartphone?
    • To know IMEI number, dial *#06# on your phone (Please enter IMEI 1 in case of dual sim phone.)
    • You can also find the IMEI number in the original package, phone settings and inside battery compartment
  3. Can we get a list of used products that can be exchanged on JioMart?
    No, as the list shared by Buyback Partner keeps on changing and is dynamic in nature. You can check the Brand and Model during Step 1 of the exchange process.
  4. Is it possible to exchange more than one used device to buy a new device?
    No, you will be able to exchange only one device for the new one.
  5. Can Delivery Address for new smartphone and Pickup Address for old smartphone be different?
    No, as this is a hand-on-hand exchange process, the old device will be picked up at the time of delivering the new device at the delivery address.
  6. Do I need to pay pickup charges for exchange?
    No, you do not need to pay any pickup charges for exchanging your old device with JioMart.

Stage 2: After placing an order on JioMart

  1. How do I track the status of my order with Exchange?
    You can go to ‘My Order’ tab and check the status of your new product and old product in the same section.
  2. Will my old product be picked up before the new product gets delivered?
    No, as this is hand-on-hand exchange operation, old device will be picked up at the time of delivering new device.
  3. Do I need to send old products to JioMart?
    No, we will arrange a pickup of your old phone while delivering the new smartphone.

Stage 3: At the time of Delivery and Pick up

  1. Is it possible to understand what parameters are being checked as part of quality check at doorstep for old phone?
    Yes, Delivery Partner will check following parameters while doing quality check:
    • IMEI number
    • Power switch ON/OFF
    • Working of all buttons
    • Damage on body of the phone
    • Working of touchscreen
    • Working and physical condition of camera
  2. If the battery of my phone is dead/damaged or in poor condition, will my smartphone be eligible for exchange?
    Though the condition of the smartphone will be checked at the time of quality check at the doorstep, JioMart recommends not to exchange as there are higher chances of quality check failure at the doorstep.
  3. Is it compulsory to provide original accessories and packaging of my used product?
    Though it is not mandatory, JioMart recommends that you provide old phone along with original accessories and packaging.
  4. What happens if quality check gets failed at the doorstep?
    If quality checks fail at doorstep, you will be provided with two options:
    • Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
    • Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount

Stage 4: After new product delivery

  1. Is it possible to get my old device which is exchanged with new device?
    No, it is not possible to get the old exchanged device back after delivery of the new device as it has already been processed by our third-party buyback partners.
  2. Will I be able to check the details of my old product exchanged on JioMart?
    Yes, you will be able to see details of your old product exchanged in the Order History and Order Details page.
  3. Am I allowed to return the new product which I ordered with Exchange?
    Yes, you will be allowed to return the new product based on the Return Policy mentioned on the Product Details Page.
  4. Am I allowed to replace the new product if I find any damage after accepting the delivery?
    No, currently at JioMart we are not allowing replacement options, but you can return the product you ordered.
  5. Where shall I get the refund of old smartphone exchanged if I do return the new product?
    Refund of the old smartphone exchange will be credited to either JioMart Wallet or bank account based on your selection.
  6. Shall I be able to track Refund status on JioMart Application?
    Yes, once the refund gets processed you will be able to see Refund Details inside the My Refund section and on the Order Details page.
Exchange Terms & Conditions

These exchange offer terms and conditions (“Offer Terms”) set out the terms and conditions in relation to the exchange of Used Products (defined hereinafter) on https://www.jiomart.com, as well as any other mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Platform”), as updated from time to time (“Exchange Offer”). The Offer Terms constitute an agreement between Reliance Retail Limited (“Reliance”, “we”, “us” or “our”) and any natural or legal person who avails the Exchange Offer in any manner (“users”, “you” or “your”).

These Offer Terms constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By availing the Exchange Offer, you expressly agree to be bound by these Offer Terms. These Offer Terms shall be read together with the Terms and Conditions and the Privacy Policy of the Platform and other applicable rules, policies, and terms posted on the Platform, available through Platform, or provided with the Services (“Platform Terms” and collectively with these Term, “Agreement). If these Offer Terms are inconsistent with the Platform Terms, these Offer Terms will prevail to the extent of such inconsistency with respect to the Exchange Offer.

  1. SCOPE OF EXCHANGE SERVICES
    1. The Offer Terms set out herein specifically govern your access and use of the Exchange Offer, which allows you to, inter alia, exchange used mobile phones, laptops, digital wearables, television sets or digital devices (“Used Product”) to avail a discount on purchase of mobile phones, laptops, digital wearables, television sets or digital devices listed and made available on the Platform (“New Product”).
    2. Please note that we may from time to time change the Offer Terms that govern the availing of the Exchange Offer. Every time you wish to use our Exchange Offer, please check these Offer Terms to ensure that you understand our terms and conditions applicable at that point of time. If you do not agree to the Offer Terms, you are advised not to transact on the Platform or avail Exchange Offer. Further, please note that Reliance reserves its right to either change the format and the content of the Platform and/or suspend the operation of the Exchange Offer, inter alia, for support or maintenance work, in order to update the content or for any other reason, at any time.
    3. You agree and acknowledge that we may, at our sole discretion: (a) determine the Used Products eligible for buy-back or exchange; (b) seek such information, details or documents in respect of the Used Products from you as we may deem necessary; or (c) reject Used Products and refuse to provide Exchange Offerfor specified Used Products or identified locations or for any other reason we may determine at our discretion.
  2. ELIGIBILITY
    1. You agree and acknowledge that only the registered users would be entitled to access and/or avail the Exchange Offeron the Platform.
    2. You agree and acknowledge that only 1 (One) Used Product is eligible to be used for Exchange Offerat the time of purchase of 1 (One) New Product from the Platform. Further, it is hereby clarified that the pick-up of the Used Product and delivery of New Product (as purchased on the Platform by you) shall occur simultaneously and that you shall keep ready the Used Products (along with related accessories, if any) during such pick-up.
    3. You agree and acknowledge that the Used Product shall be picked-up by us or our authorised logistic partners and you shall not be entitled to cancel the Exchange Offeror request for return of such Used Product subsequent to such pick-up (including in the event you opt to return the New Product). In the event you refuse to avail the Exchange Offerat the time of pick-up (in presence of the logistic partner) or fail to provide the Used Product in accordance with these Offer Terms, you shall be liable to pay the differential amount to the extent of value of the Used Product to such logistic partner in order to complete the purchase of the New Product.
    4. Subject to these Offer Terms, you agree and acknowledge that the terms of purchase of any New Product (and any benefits, discounts, or warranty associated with it) is distinct, separate and independent from the Exchange Offerprovided by us.
  3. COVENANTS AND UNDERTAKINGS
    1. While accessing and using the Exchange Offer, you hereby agree, acknowledge and undertake that:
      1. The Used Product has not been stolen and you are the sole, absolute and lawful owner of the Used Product and any accessories related thereto and the same is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc;
      2. the Used Product was exclusively used for personal use, and not for business or commercial purposes;
      3. the Used Product distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange;
      4. you will not reproduce, duplicate, copy, sell, trade or resell the Exchange Offerfor any purpose;
      5. you shall format the Used Product; delete all personal data; remove any SIM cards, memory cards embedded or stored within the Used Product, prior to handing over the Used Product to our authorised logistic partners;
      6. sign out of all your accounts and registrations accessible on the Used Product, uninstall all downloaded applications, disable any “Find My Phone” features, and remove/ disable any lock code or passwords prior to handing over the Used Product to our authorised logistic partners. It is clarified that iOS users’ shall have their Apple ID and password ready to remove the “iCloud” lock at the time of pick-up;
      7. the Used Product shall match with the information, details and undertakings furnished at the time of requesting the Exchange Offeron the Platform;
      8. the Used Product was not purchased for and has not been used for fraudulent or criminal purposes;
      9. the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
      10. the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
    2. By availing the Exchange Offer, you agree and undertake to transfer all rights, title and ownership in the Used Device to us and/ or our representatives.
    3. You agree and understand that we (or our authorized logistic partners) reserve the right to validate and verify the the physical and functional conditions of the Used Product and match the same to the specifications/details/ information provided by you on the Platform, at the time of pick-up from your location. Such conditions and parameters shall include: (a) IMEI number; (b) power switch ON/OFF; (c) performance of all buttons, internal LCD screen and touchscreen (including cracks, visible lines, spots, water damage, or discoloration); (d) damage on body of the Used Product (for instance, any cracks (visual or internal), missing parts or components of the Used Product); (e) working and physical condition of camera; (f) brand and model of the Used Product; (g) performance and battery condition of the Used Product; and (h) internet access and connection. You agree and understand that any value or quotations provided by us on the Platform are subject to the inspection of the Used Product and no binding offer is made till such inspection and confirmation. We reserve the right to change the value or quotation of the Used Product at any time. You agree not to dispute or contest the final value or quotation, or the mode of evaluation of such final value or quotation.
    4. We reserve the right to reject the Used Product or refuse to provide you with Exchange Offerin the event, at the time of inspection, the Used Product does not fulfil the requirements set forth under these Offer Terms. The decision of Reliance and/or its representatives at the time of inspection shall be final in this regard and shall be binding on you. In such a case, you may either: (a) complete the purchase of the New Product from the Platform by paying the differential exchange amount (as may be intimated on the Platform) to our authorised logistic partner; or (b) not complete the purchase of the New Product.
    5. Refund: You may initiate a request for return and refund in accordance with the terms and within the timelines specified by us on the product details page if you are dissatisfied with the New Product purchased by you at the discounted rate (on availing the Exchange Offer). You agree and understand that we do not have any replacement policy for the products purchased on the Platform and such refund will only be processed upon successful return of the New Product. The refund amount will be credited within a period of 15 (fifteen) days from the date of refund approval to the original payment mode opted by you or in your associated wallet on the Platform (“Wallet”) or in your bank account, as may be chosen by you. In the event multiple modes have been used for making the aggregate payment, we may credit the refund amount (in parts and not collectively) using separate payment modes. We may request you for additional information (like bank account details, contact information, etc.) to enable such refund. You further acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions. Please be informed that we do not make any cash refunds. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
  4. DISCLAIMER
    1. You expressly acknowledge and agree that Reliance makes no representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security, security and non-compatibility or reliability of the Exchange Offer; (b) whether the Exchange Offerwill meet your requirements or be available on an uninterrupted, secure, or error-free basis; or (c) the quotation or value of Used Products estimated on the Platform is and/ or will be complete, exhaustive, or accurate. No advice or information, whether oral or written, obtained through the Platform, will create any warranty or representation not expressly made herein or therein in respect of the quality of the Exchange Offerprovided on the Platform
    2. You expressly agree and undertake to not hold liable or initiate any claim against Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners), applicable seller, or any future purchaser of the Product in relation to the adequacy of the quotation or value (if any) of the Used Product provided as part of the Exchange Offer. In the event you do not agree with the value or quotation provided to you for the Used Product, you agree not to avail the Exchange Offer.
  5. INDEMNIFICATION AND LIMITATION OF LIABILITY
    1. To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Reliance, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, applicable seller and service providers (including logistic partners, buy-back partners) from and against any and all third- party claims, demands, expenses, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Exchange Offer, rejection of the Used Product, violation of these Offer Terms, use or processing of the Used Product, or infringement of any intellectual property or other rights of Reliance or any third-party. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and/or a third party, and you agree to cooperate, at your expense, with our defines of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
    2. To the fullest extent permitted by law, in no event shall Reliance or any of its directors, officers, employees, agents or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, the Exchange Offeror the content, materials and functions related thereto.
    3. At no instance, Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) shall be liable for your failure to erase any data (including personal data) or remove SIM cards, memory cards, ancillary data or hardware embedded in the Used Product or for any data which may remain un-erased or accessible pursuant to manual erasure/ removal. You shall not hold Reliance or its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) liable or responsible for retrieval or deletion of any un-erased or un-removed data or components
  6. MISCELLANEOUS

    In addition to these Offer Terms, you will also ensure that you are in compliance with the terms and conditions of the Agreement (including but not limiting to Platform Terms).

  7. GRIEVANCE REDRESSAL

    You may submit any grievance with respect to Platform or the Exchange Offer, including any complaints or grievances with respect to access or usage of Platform in violation of these Offer Terms by any person, to the grievance officer, appointed under the Platform Terms.

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