6 Month: resQ Care Plan(RCP) Extended Warranty for Smart phones, 6 months
Warranty: 6 Months
- Truly cashless repairs with no hidden costs
- Zero depreciation
- Free pick & drop of the damaged device.
- 24 Hours customer support.
- Industry beating TAT of 14 days with service guarantee
WHY BUY EXTENDED WARRANTY?
1. When does the Extended Warranty cover start?
Extended Warranty starts as soon as the manufacturer’s warranty expires.
2. What is covered under the Extended Warranty plan?
Electrical and Mechanical breakdown is covered under the Extended Warranty plan.
3. Can the customer purchase the Extended Warranty plan for my existing/old handset?
No, the extended warranty plan is only available on new handsets.
4. Does the mobile value depreciate during the cover period?
No, there is no depreciation on the Extended Warranty plan.
5. From where will the customer receive his/her protection certificate?
Post purchase of plan, the customer will receive an email and SMS with a link to download his/her protection certificate.
6. Can a customer cancel his/her plan purchase?
No, a purchase cannot be cancelled.
7. What all documents are required to file a repair request?
The original device invoice, government ID proof and IMEI proof are needed at the time of filing a repair request.
8. How long does it take to get an Extended Warranty repair request processed?
It takes 14 working days after repair request registration and document submission to process an Extended Warranty repair request and dispatch the repaired device back to the customer.
9. How many repair request can a customer file during the validity of the plan?
There is no limit on the number of repair requests. However, the maximum is decided basis the invoice value of the customer’s phone. For e.g. If the first repair request utilizes the insured amount, you cannot apply for a second repair request. However, the balance amount left after your first repair request can be used for coverage amount of the second repair request and so on.
10. What happens if the customer’s repair request gets rejected? Can he/she re-apply?
The plan covers electrical and mechanical defects. As long as your plan is valid and if the phone suffers from electrical and/or mechanical defects, there is no question of the repair request getting rejected. The only possibility of repair request getting rejected is if the warranty has not started or expired or the defect is not covered by the brand manufacturer warranty.
11. Once a repair request is raised, where should the customer submit his/her device for repair?
Once the customer has successfully raised the repair request, ResQ will arrange it to be picked via courier partner.
12. What is Beyond Economic Repair (BER) or Total Loss?
The case is considered as BER when the estimate repair charge is 80% equal to more than that of sum insured /market value/ Invoice value whichever is less. In such cases a like for like device is delivered to the customer.
a) Visit http://cl.amsa.asia/relianceresq and enter your device IMEI number, registered email address and mobile number, then click submit to access online claims portal
b) Contact on helpline number 1800-102-8647
C) Send email to email@example.com
Product pick up and drop for claim process:
Customer will be informed on the pick and drop facility from his place and that he need not visit the store for processing his claims.
1. Customer calls up the toll free number 1800-102-8647 .
2. CSE captures his pick up and drop address.
3. Device picked up and dropped post repair.
Repair Request Process:
1.Notify us in 7 days from device damage date by
2.We will register the repair request and inform you regarding the Service Fee that you must pay (as applicable) using the link provided on SMS/Email. To the extent necessary, we may request you to provide certain document for us to process your repair request. 3.We will schedule pickup of the Mobile Device once you have provided the document requested to you (as relevant) and paid the Service Fee. 4.We will schedule pickup of the Mobile Device after receipt of Service Fee paid by you. 5.We will get the Mobile Device repaired through its approved technician. 6.We will dispatch and deliver the repaired Mobile Device to you.
Process to know your repair status:
|Terms & conditions||This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice. The Mobile Device must be manufactured in India or legally imported to India and must be supported by Manufacturer’s Warranty. The repair request must be raised by You and must be within the Contract Period or 7 (seven) days from the date of Breakage of Mobile Device, whichever is earlier. You must pay the Service Fee (10% of Invoice Cost), be available for Mobile Device pick-up, submit required documents (if any) within 30 days of raising the repair request. After repair, any salvage remaining from the repairs carried out shall be retained by us. If we provide you with replacement device in the case of BER, this Repair Contract will automatically be terminated with no refund of the Repair Contract Fee and we shall have no further obligations for the remaining term of the Contract Period under this Repair Contract. We reserve the rights to terminate this Repair Contract in the case of fraud, attempted fraud, or non-disclosure of any changes by you that affect this Repair Contract and no refund will be due to you. In the case of a Mobile Device which is “dead on arrival” from the manufacturer within 30 days as of the date of the relevant invoice, the Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on arrival unit. You must notify us in writing, through the method mentioned in “Repair Request Process” section below, of any case of dead on arrival along with the details of the replacement device given by the Manufacturer within 30 days as of your receipt of the replacement device from the Manufacturer. The Mobile Device model and IMEI number will be updated accordingly. In the case of change of IMEI number due to in-warranty repair or replacement of mother board or the Mobile Device itself, you must notify us in writing the change of the IMEI number (including the new IMEI number) within 30 (thirty) days of the change or date of repair request, whichever is earlier.|
|Exclusions||1. Any deductible amount if applicable and specifically mentioned in the schedule 2. Any costs recoverable under manufacturer's warranty shall not be covered. 3. We will not pay for breakdown caused by not following manufacturer's instructions 4. Breakdown due to willful act, abuse, negligence 5. The cost of general maintenance, adjustments, resetting of controls, tuning, cleaning. 6. Any loss arising out of normal wear and tear of the Insured Asset or its parts. 7. Any modification to the Insured Asset or use which is not in accordance with the manufacturer’s instructions or use of any accessory which has not been approved by the manufacturer 8. Defects in external wiring, electrical connection or any other defects that are not an integral part of the Insured Asset 9. All consumables and accessories including but not limited to batteries (including rechargeable batteries), chargers, headphones, sim cards, SD card and any other parts or materials which are designed to be consumed during the life of the Insured Asset. 10. Any failure or damage ever covered under a product recall 11. Any loss arising due to any external cause such as fire, flood, lightning, theft, mysterious disappearance, malicious mischief, vandalism, explosion, water damage, hail, earthquake, corrosion, rust, denting, scratching, blockages, animal / insect damage or due to Foreign bodies. 12. Use of Insured Asset in a commercial environment, unless specifically accepted by us 13. Cosmetic items not affecting the use of the Insured Asset 14. Any cost for the replacement or reinstatement of any data, software, information or music stored, on the Insured Asset 15. Any legal liability, consequential loss, loss of use or damage/injury to third party Faults attributable to previous faulty repair by unauthorized repairers 16. Where the asset serial number is removed, obliterated or altered from insured Asset 17. The equipment whose warranty schedule, invoice, receipt or serial plate has been modified, defaced or ruined or tampered 18. Any loss or damage that arises when the Certificate of Insurance is not in force due to any reason whatsoever|
|Additional Benefits||Like for like replacement. Minimal documentation. Unlimited repair requests up to the covered value. Extends brand warranty by 6 months as per the plan duration opted.|
In The Box & Warranty
Manufacturing & Packing Information
|Customer care address||Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002, Maharashtra, India.|
|Customer care Phone||1800-889-1055|
|Customer care firstname.lastname@example.org|
|Country of origin||India|
|Name and address of Packer||NA|
|Name and address of Importer||NA|
|Name of Seller||Reliance Retail Ltd.|
|Month and Year of Commodity First Manufactured/Imported/Packed||NA|
|Commodity name||Extended Warranty Service|
|Item Width||0.1 cm|
|Item Height||0.1 cm|
|Item Length||0.1 cm|
|Net Weight||1 gram|
|Name and address of Marketed By||NA|
Cancellation & Returns
Items are eligible for return within 7 Days of Delivery (T&C Apply*)
All accessories, product & packaging need to be returned in original condition