Asus ROG Zephyrus G15 Gaming Laptop (AMD Ryzen 9 6900HS/16 GB RAM/1 TB SSD/8 GB RTX 3080 Graphics/Windows 11 Home/MSO/QHD), 39.62 cm (15.6 inch)
Warranty : 1 Year
Plan Details
Free installation service

Asus ROG Zephyrus G15 Gaming Laptop (AMD Ryzen 9 6900HS/16 GB RAM/1 TB SSD/8 GB RTX 3080 Graphics/Windows 11 Home/MSO/QHD), 39.62 cm (15.6 inch)

₹3,700.00

Features
  • 12 Months cover from date of purchase for New Smart Phones
  • Repair of device for Accidental and/or Liquid damage.
  • Max 2 repair requests, cumulatively capped upto the device invoice value.
  • Like to Like replacement
  • Free Pick-up & Drop
  • 14 Working Days TAT
Description

Ever accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.

Specifications
Validity 1 Year
Brand Reliance Retails
Warranty 1 Year on handset. 6 months on accessories
Return Policy

Items are eligible for return within 7 Days of Delivery*. All accessories, product & packaging need to beEver accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.

Price Details

Samsung 138 cm smart television with Pureview QLED

₹77,000.00

1 Year resQ Care Plan. Accidental and liquid damage Protection for LCD

₹77,000.00

Amount Payable:

₹77,000.00

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Key Features
  • Processor: AMD Ryzen 9 6900HS Mobile Processor
  • RAM: 16 GB
  • Internal Storage: 1TB
  • Storage Type: SSD
  • Operating system: Windows 11
  • Office Home and Student Included
Description


* This Asus GA503RS-HQ027WS Laptop image is for illustration purpose only.



* This Asus GA503RS-HQ027WS Laptop image is for illustration purpose only.



* This Asus GA503RS-HQ027WS Laptop image is for illustration purpose only.


Prismatic shine

The asymmetrical dot matrix design on the lid is made with a precision CNC milling process that creates 8279 perfectly spaced perforations across an incredibly compact surface area. Prismatic film gleams up from beneath, adding a subtle but striking shimmering effect when the light hits it at just the right angle.


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ErgoLift convenience

Open up more viewing angles than ever with a convenient 180 Degree ErgoLift hinge. Typical laptops have a limited range of motion that can be inconvenient for sharing or positioning comfortably. The Zephyrus G15 lets you flip the screen all the way back to share with a group or to get a better angle for your own viewing, whether you’re catching streams in bed or actually using it on your lap.


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Resilient chassis

A durable magnesium-aluminum lid and deck protect your device against bumps and knocks. Sturdy even machined down to ultrathin sizes, this alloy keeps the chassis lightweight and portable. Carry it everywhere worry-free, and stay stylish with a wear-resistant coating that keeps the surfaces looking sleek every day.


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Reinforced strength

Honeycomb reinforcements beneath the palm rests add rigidity with minimal material to keep the chassis light and strong. The design resists flex under pressure, for a firmer feel while you’re inputting commands or carrying your laptop by hand.


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Stealthy design

Maintain a low profile with a new Stealth Type keyboard that keeps noise under 30 dB. Rapidly type up notes during meetings without disrupting the flow of conversation. Discreetly tab through chats and windows in class. Play games incognito at the cafe or coffee shop. With a quiet keyboard, you can focus more on what you’re doing, and less on your environment.


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Responsive touchpad

Improve everyday comfort and usability with a wide touchpad that’s 20 Percent larger than previous generations. More space means more comfortable hand movements and gestures while you’re browsing the web and navigating apps, and the new glass surface makes input super silky. The touchpad controller is also 40 Percent faster, enabling quicker detection, greater precision, and lower latency for a seamless user experience.


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PERFORMANCE

GAME, CREATE, AND BEYOND

Blaze through games, content creation, and more with up to an AMD Ryzen 9 6900HS CPU and Up to GeForce RTX 3080 Laptop GPU. Spend less time waiting and more time gaming with up to 4800MHz DDR5 RAM. Dual M.2 slots connect directly to the CPU for maximum performance, and they're loaded with up to 1TB of storage for your growing games library and creative portfolio.

  • Windows 11 Home OS
  • Up to AMD Ryzen 9 6900HS CPU
  • Up to NVIDIA GeForce RTX 3080 Laptop GPU
  • Support up to 48GB DDR5-4800 RAM
  • Up to 1TB SSD
  • Max TGP 120 Watt with Dynamic Boost

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    ARMED WITH AMD RYZENTM

    Go from quick-play to multitasking in a snap with up to an AMD Ryzen 9 6900HS mobile processor. Built using cutting edge 6nm technology, this high performance CPU is ready to tackle heavy duty workloads. The CPU's lower power consumption generates less heat, enabling a high level of sustained performance not typically seen in such a compact device.


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    EXPERTLY TUNED GRAPHICS

    NVIDIA GeForce RTX 30 Series Laptop GPUs power the world's fastest laptops for gamers and creators. They're built with Ampere-NVIDIA's 2nd gen RTX architecture-to give you the most realistic ray-traced graphics and cutting-edge Al features like NVIDIA DLSS. Plus, Max-Q Technologies unleash the power of Al to make thin, high-performance laptops that are faster and better than ever.


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    AL-CHANNEL DDR5 MEMORY

    With its powerful processor and support for up to 48GB of dual-channel DDR5-4800 memory, the ROG Zephyrus G15 breezes through heavy multitasking. The RAM has the bandwidth and capacity to smoothly handle simultaneous streaming, creating, and web browsing.


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    HIGH-SPEED NVME SSD

    Games, applications, and large files load at warp speed on up to 2 NVM Express (NVMe) SSDs, each linked directly to the CPU with its own PCIe x4 interface. Up to 1TB of storage leaves loads of room for creative apps and tons of games, with space to spare for your professional portfolio. The second M.2 SSD slot lets you easily add more storage to boost total capacity or run a separate scratch disk to accelerate content creation.


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    BOOST PERFORMANCE WITH AI

    NVIDIA DLSS gives games a speed boost with uncompromised image quality. Crank up the settings and resolution for an even better visual experience.


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    MORE IMMERSIVE EXPERIENCES

    Ray Tracing is the holy grail of graphics. It simulates how light behaves in the real-world to produce the most realistic and immersive graphics for gamers and creators – and runs fast thanks to 2nd gen RT Cores.


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    OPTIMIZED POWER AND PERFORMANCE

    NVIDIA Max-Q is a suite of technologies powered by AI that optimize laptops to deliver high performance in thin form factors.


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    ROG MUX SWITCH

    Modern gaming laptops use powerful, dedicated graphics chips for high performance—but route those frames through the CPU’s integrated graphics before reaching the display for maximum battery life. This prevents your GPU from giving its absolute best performance, however, which is why we’re bringing a MUX switch to all 2022 ROG laptops. For competitive games, you can enable a direct GPU mode that reduces latency and boosts performance by up to 9 Percent in some titles.


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    * This Asus GA503RS-HQ027WS Laptop image is for illustration purpose only.


    INTELLIGENT COOLING IMPROVES YOUR EXPERIENCE

    ROG’s Intelligent Cooling philosophy mixes the right features and system settings to ensure the best experience for each chassis and components, no matter what you’re doing. For the Zephyrus G15, liquid metal thermal compound keeps your CPU cool. A self-cleaning thermal module clears dust to improve long-term stability, while dual Arc Flow fans spin redesigned blades to generate impressive airflow with minimal noise. ROG Armoury Crate software switches seamlessly between operating modes to optimize performance and acoustics for the task.

  • Thermal Grizzly Liquid Metal
  • 84-Blade Arc Flow Fans
  • Internal Blast Cooling
  • 6 Pipes CPU/GPU/VRM/VRAM

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    KEEP YOUR CPU COOL WITH LIQUID METAL

    Liquid metal compound from Thermal Grizzly reduces CPU temperatures by up to 10 Degree C compared to standard thermal paste. We've updated our patented process for AMD CPUs, adding a special step to protect surface-mounted components on the processor package.


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    UPGRADED ARC FLOW FANST MOVE MORE AIR WITH LESS NOISE

    Our 84 blade Arc Flow fans vary in thickness from base to tip to maximize airflow, and the blades are capped by a special aerodynamic wave pattern that minimizes turbulence and noise. With OdB Technology, the fans switch off completely when CPU and GPU temperatures drop below 50 Degree C in the Silent operating mode for truly inaudible cooling under light workloads


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    INTERNAL BLAST COOLING

    Internal Blast Cooling uses precisely calculated cutouts in the fan chamber to direct airflow toward internal components. When compared to more traditional designs, this allows for more efficient cooling, reducing CPU and GPU temperatures by up to 6 Degree C. Lower temperatures mean higher sustained boost clocks during intense gaming sessions.


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    0.15MM ULTRA THIN FINS FOR THE WIN

    Thermal energy is dissipated by four heatsinks in the flanks. Each one is lined with ultra-thin fins as slim as 0.15mm, allowing higher density and lower air resistance than typical fins. There are 244 heatsink fins totaling 97,632.9mm of surface area, specially shaped for the chassis to guide airflow in multiple directions and minimize interference from the ErgoLift design.


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    UP TO 6 COMPREHENSIVE HEATPIPES GOT YOU COVERED

    6 heatpipes pull heat away from not only the CPU, GPU and VRAM, but also the VRM circuitry supplying them with power. Reducing the temperature of these components helps improve long-term stability and reliability.


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    SCENARIO PROFILES GIVE YOU THE RIGHT COOLING AT THE RIGHT TIME

    Scenario Profiles automatically change operating modes to optimize performance and acoustics for different games and applications. Turbo mode uses the highest clocks and fan speed to sustain maximum power, while Performance mode adjusts the clocks and cooling to lower noise levels for gaming, and Silent mode runs even quieter for lighter work and entertainment. You can customize Scenario Profiles to seamlessly switch modes based on your preferences, or use a keyboard shortcut to change modes manually.


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    DISPLAY

    RICH DETAIL AT GAMING SPEED

    Game, create, and do more on our latest high-resolution, high-refresh display. Up to a QHD 240Hz panel delivers the best of both worlds, striking a satisfying balance between fast-paced action and rich, detailed visuals. A quick 3ms grey-to-grey response time minimizes motion blur for precise target tracking. Adaptive-Sync keeps gameplay ultra smooth, eliminating visual tearing and minimizing stuttering for deeper immersion. Dolby Vision support ensures the display has stunning contrast and is ready for the latest HDR games and content.

  • Up to 240Hz Refresh Rate
  • Sharp QHD Resolution
  • Vivid 100 Percent DCI-P3 Color
  • Smooth Adaptive-Sync Technology
  • Pantone Validated
  • Dolby vision

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    HIGH RESOLUTION

    Virtual worlds are more immersive with QHD displays. Over 3.5 million pixels enable deep realism, smooth color gradients, and rounder curves. Entertainment experiences are more engaging with lifelike colors and detail, from gaming to videos.


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    WIDE COLOR GAMUT

    While the sRGB color space is the standard for most digital visuals, it only represents about 75 Percent of the DCI-P3 spectrum used for professional filmmaking. Displays with complete DCI-P3 coverage offer a wide color gamut and rich color, and let you see films and other media exactly the way they were meant to be experienced.


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    PANTONE VALIDATED

    Achieve true color confidence with PANTONE Validated displays. Each IPS-level panel is factory calibrated to guarantee that every color you see meets rigorous and globally recognized Pantone Color Validation requirements. Superior color accuracy allows artists, designers, and content creators to do serious professional work and enjoy richer gaming visuals all on the same machine.


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    ADAPTIVE-SYNC

    Nothing breaks in-game immersion like stuttering and tearing. GPUs render frames at variable rates, but displays usually refresh at a constant clip, so they frequently get out of sync. This causes visible hitching and artifacts that pull you out of the action. With Adaptive-Sync, the refresh rate of the display synchronizes with the GPU's frame rate to eliminate visual tearing, minimize stuttering, and reduce input lag. Get ready to experience gameplay that looks and feels more natural.


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    SPEAKERS

    IMMERSIVE SURROUND SOUND

    Six speakers powered by Dolby Atmos technology put you in the center of the action. Twin tweeters face front to fire sound directly at you for louder volume, while pairs of force-canceling woofers under the palm rests balance acoustics and minimize unwanted resonance. Turn up the volume at parties and events and enjoy louder, more dynamic audio.

  • 6 Speakers
  • Dual Force-Canceling Woofers
  • Dolby Atmos
  • Hi-Res Audio

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    FORCE-CANCELING WOOFERS

    Woofers produce low frequencies that define bass and help create a richer, more dynamic soundscape for your audio. Sounds at such low frequencies typically produce stronger, more noticeable vibrations. In order to minimize resonance in the smaller chassis, the Zephyrus G15 deploys woofers in pairs that are slightly offset to cancel each others' vibrations.


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    RICH SPATIAL SOUND

    Whether you're using headphones or speakers, Dolby Atmos technology enhances spatial immersion with more nuanced and layered virtual surround sound effects that can be further optimized with specially tuned preset modes for movies and games.


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    SMART HEADSET AMP

    Tune into louder, more immersive audio with a built-in headset amp. This smart audio amplifier automatically detects the impedance of connected headsets and adjusts settings to drive superior sound. Its high signal-to-noise ratio improves clarity so gamers can better distinguish enemy movements from ambient and environmental sounds. With audio up to 1.5x clearer, even soft footsteps are easier to track from afar.


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    MICROPHONE

    CLEAR VOICE COMMUNICATIONS

    Updated audio inputs make all your streams and voice chats clear. Two-Way AI Noise Cancelation clarifies upstream and downstream audio, filtering out unwanted noise to make voice communication clearer. The 3D mic array captures a broad soundscape that can be optimized for specific scenarios like recording live music or hosting conference calls.

  • 3D Mic Array
  • 3 Input Modes
  • Two-Way AI Noise Cancelation
  • Choose Your Mode with 3D Mic Array

  • Cardioid Mode
  • Stereo Mode
  • Omnidirectional Mode

  • * This Asus GA503RS-HQ027WS Laptop image is for illustration purpose only.


    AI NOISE-CANCELATION

    Advanced Two-Way Al Noise Cancelation works with any input device and also with downstream connections, letting you remove noise from your mic input and from incoming feeds. It also runs on the CPU, which frees up the GPU to hit higher FPS. Noise-canceling settings can even be customized per program, filtering specific apps like voice chat without affecting game audio you want to remain untouched.


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    TUNED MIC MODES

    Three modes for the integrated microphone array give you greater control over your input. Cardioid mode captures sound from right in front of the laptop, while minimizing input from the back, making it ideal for streaming and gaming. Stereo mode uses right and left channels to record a wider soundscape for live music or other immersive experiences. Omnidirectional mode picks up sound from all directions equally for clearer group conference calls.


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    PORTABILITY

    ALWAYS READY FOR ACTION

    Get the power and portability to work more freely anywhere. The integrated webcam allows you to seamlessly join video calls and unlock your machine with Windows Hello. A high-capacity 90Wh battery means less time tethered to outlets and more time spent where you want to be. Type-C charging support extends its life even further, letting you top off with portable power packs to stay productive anywhere. Integrated superfast Wi-Fi 6E enables lower latency connections everywhere, from packed lecture halls to crowded coffee shops.

  • Expansive 90Wh Battery
  • Versatile Type-C Charging
  • 50 Percent in 30 mins Fast Charging Technology
  • Wi-Fi 6E certified
  • More Details

    Specifications
    General Information
    Colour Eclipse Gray
    Brand Asus
    Laptop Display
    Anti-glare Screen Yes
    Screen Resolution 2560 x 1440
    Display Type QHD
    Cache Memory 16 MB
    Screen Size (Diagonal) 39.62 cm (15.6 inch)
    Laptop Hardware
    Optimized Heat Dissipation Yes
    Laptop Type Gaming Laptop
    Sub-brand ROG - Republic of Gamers
    Series ROG Zephyrus G15
    Model GA503RS-HQ027WS
    Card Reader microSD Card
    Processor Related
    Processor Brand AMD
    Processor Sub-brand Ryzen
    Processor Core Octa-core
    Processor Speed Up to 4.9 GHz (Turbo Frequency)
    Processor Model Number 6900HS
    Surround Sound Technology Yes
    Speaker Type Smart Amp Technology Dolby Atmos AI noise-canceling technology Hi-Res certification Built-in array microphone 2x 2W Tweeter
    Graphics Card Related
    Included Software Office Home and Student 2019
    Graphics Card Model RTX 3080
    Laptop Connectivity
    Wi-Fi Yes
    Ethernet (LAN) Yes
    Laptop Dimensions
    Certifications Hi-Res certification
    Built-in Functions
    Web Camera 720 p
    Speaker Yes
    Environmental Features
    Aspect Ratio gT_MILLSECONDS_-2209036860000
    Connectivity Details
    Bluetooth Yes
    Power Details
    HDMI Yes
    Operating System Type Windows
    Bluetooth Version v5.2
    Operating System Windows 11 Home
    Audio Jack 3.5 mm
    No. of USB Ports 4
    Battery Type Lithium Ion (Li-Ion)
    Battery Cell 4-Cell
    Power Consumption 240 Watt
    Power Supply 100-240 V AC 50/60Hz
    Graphics Card - Brand Nvidia
    Hard Drive 1 TB
    Memory (RAM) 16 GB
    Graphics Card - Sub-Brand GeForce
    Processor AMD Ryzen 9 6900HS Octa-Core, Up to 4.9 GHz (Turbo Frequency)
    Storage Type SSD
    Expandable Memory Up to 48 GB
    Memory Details 16 GB DDR5 On Board
    Additional Features
    Features

    QHD (2560 x 1440) 16:9 anti-glare display Refresh Rate: 165Hz Response Time: 3ms IPS-level

    Adaptive-Sync Pantone Validated

    MUX Switch + OptimusSupport Dolby Vision HDR: Yes

    In The Box & Warranty
    Warranty 1 Year
    Manufacturing & Packing Information
    Country of origin China
    Name and address of Packer DIGITEK (CHONGQING) LIMITED B01 SEC C AIRPORT FUNCTION ZONE LIANGLU CUNTAN FREE TRADE PORT AREA, YUBEI DISTRICT CHONGQING CHINA Nanchang Huaqin Electronic Technology Co., Ltd.NO. 2999, TIANXIANG AVENUE, HIGH-TECH DEVELOPMENT ZONE, NANCHANG CITY, JIANGXI PROVINCE, P.R. CHINA JIANGXI, China-330096 TECH FRONT (CHONGQING) COMPUTER CO. LTD.NO. 18, ZONGBAO ROAD, SHAPINGBA DISTRICT CHONGQING, CHINA INVENTEC (CHONGQING) CORPORATION, NO.66, WEST DISTRICT 2ND RD, SHAPINGBA DISTRICT, CHONGQING, CHINA 401331 JIANGSU, CHINA-215300
    Name and address of Manufacturer DIGITEK (CHONGQING) LIMITED B01 SEC C AIRPORT FUNCTION ZONE LIANGLU CUNTAN FREE TRADE PORT AREA, YUBEI DISTRICT CHONGQING CHINA Nanchang Huaqin Electronic Technology Co., Ltd.NO. 2999, TIANXIANG AVENUE, HIGH-TECH DEVELOPMENT ZONE, NANCHANG CITY, JIANGXI PROVINCE, P.R. CHINA JIANGXI, China-330096 TECH FRONT (CHONGQING) COMPUTER CO. LTD.NO. 18, ZONGBAO ROAD, SHAPINGBA DISTRICT CHONGQING, CHINA INVENTEC (CHONGQING) CORPORATION, NO.66, WEST DISTRICT 2ND RD, SHAPINGBA DISTRICT, CHONGQING, CHINA 401331 JIANGSU, CHINA-215300
    Name and address of Importer ASUS INDIA PVT. LTD., 402 SUPREME CHAMBERS, 17/18 SHAH INDUSTRIAL ESTATE, VEERA DESAI ROAD, ANDHERI(WEST)-400053 INDIA
    Name of Seller Reliance Retail Ltd.
    Month and Year of Commodity First Manufactured/Imported/Packed July' 2022
    BIS Model Number GA503RS
    Commodity name Laptop
    Item Width 35.5 cm
    Item Height 1.99 cm
    Item Length 24.3 cm
    Net Quantity 1N
    Net Weight 2200 g
    Name and address of Marketed By ASUS GLOBAL PTE. LTD. 15A CHANGI BUSINESS PARK CENTRAL 1, #05-01, EIGHTRIUM @ CHANGI BUSINESS PARK, SINGAPORE (486035)
    Product Type
    Product Type Laptops
    Article ID: 492850914
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    Asus ROG Zephyrus G15 Gaming Laptop (AMD Ryzen 9 6900HS/16 GB RAM/1 TB SSD/8 GB RTX 3080 Graphics/Windows 11 Home/MSO/QHD), 39.62 cm (15.6 inch)
    Asus ROG Zephyrus G15 Gaming Laptop (AMD Ryzen 9 6900HS/16 GB RAM/1 TB SSD/8 GB RTX 3080 Graphics/Windows 11 Home/MSO/QHD), 39.62 cm (15.6 inch)
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    Exchange Your Phone

    Select your phone brand & model

    Don't wish to exchange?
    You may remove exchange offer
    Exchange Guide

    How do I avail exchange offer?

    Answer few simple questions about your old device

    Get the exchange value

    Keep your device handy when our delivery executive arrives

    Key points to keep in mind before exchange:

    • The old phone or device should be in working condition (It should be switched ON and all buttons should be in working condition)
    • Delete all your personal data by performing ‘Factory Reset’ and remove any memory card from your old phone or device
    • Keep your phone/device in unlocked mode while handing over old phone/device to Delivery Partner (Please remove any passwords or screen locks)
    • Delivery Partner will check the physical & functional conditions of the old phone/device (Check damage, working of touchscreen and camera condition) and match IMEI number with the information entered by you while buying new phone on JioMart.

    Working of exchange operation on JioMart

    For Mobiles

    1. Click on ‘Exchange’ available on ‘Details Page of Product’ you want to buy.
    2. On JioMart application, you must select the ‘Brand and Model’ of the old phone to be exchanged.
    3. Now, on JioMart application, you can select the condition of the smartphone (Perfect condition, Minor Body scratches an Both Screen & Body damage)
    4. Then on the app, you must enter the IMEI number of the smartphone. The same IMEI will be checked at the time of pickup for validation.
    5. You need to accept the terms and conditions for exchange before proceeding with exchanging your device with JioMart. Please read Exchange T&C present on JioMart application.
    6. After completing all the steps above, you can see ‘Exchange’ as applied on ‘Product Details’ page and proceed with adding product to cart
    7. You will be able to track the status of new product and old product to be exchanged on ‘JioMart Order History’ page by clicking on my order tab
    8. Exchange will be performed while delivering the new smartphone to customer
    9. Quality check of the old phone to be exchanged will be done at the doorstep by Delivery Partner.
    10. Delivery Partner will check following parameters while doing quality check –
      • IMEI number
      • Power switch ON/OFF
      • Working of all buttons
      • Damage on body of the phone
      • Working of touchscreen
      • Working and physical condition of camera
    11. If quality check passes, you will be able to exchange your old phone and accept the delivery of the new smartphone
    12. If quality check fails, you have the following two options:
      • Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
      • Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount
    13. Once the exchange is completed, you can see related information on Order Details page

    FAQs

    Stage 1: While placing an order on JioMart

    1. How do I find products eligible for exchange?
      • You will be able to see 'Exchange Offer Available' within the product section on listing page.
      • On ‘Product Details’ page, ‘Exchange’ will be active if PIN Code is serviceable for exchange process and by clicking on the same, you will be able to enter required details
    2. How to find an IMEI number if I want to exchange my old smartphone?
      • To know IMEI number, dial *#06# on your phone (Please enter IMEI 1 in case of dual sim phone.)
      • You can also find the IMEI number in the original package, phone settings and inside battery compartment
    3. Can we get a list of used products that can be exchanged on JioMart?
      No, as the list shared by Buyback Partner keeps on changing and is dynamic in nature. You can check the Brand and Model during Step 1 of the exchange process.
    4. Is it possible to exchange more than one used device to buy a new device?
      No, you will be able to exchange only one device for the new one.
    5. Can Delivery Address for new smartphone and Pickup Address for old smartphone be different?
      No, as this is a hand-on-hand exchange process, the old device will be picked up at the time of delivering the new device at the delivery address.
    6. Do I need to pay pickup charges for exchange?
      No, you do not need to pay any pickup charges for exchanging your old device with JioMart.

    Stage 2: After placing an order on JioMart

    1. How do I track the status of my order with Exchange?
      You can go to ‘My Order’ tab and check the status of your new product and old product in the same section.
    2. Will my old product be picked up before the new product gets delivered?
      No, as this is hand-on-hand exchange operation, old device will be picked up at the time of delivering new device.
    3. Do I need to send old products to JioMart?
      No, we will arrange a pickup of your old phone while delivering the new smartphone.

    Stage 3: At the time of Delivery and Pick up

    1. Is it possible to understand what parameters are being checked as part of quality check at doorstep for old phone?
      Yes, Delivery Partner will check following parameters while doing quality check:
      • IMEI number
      • Power switch ON/OFF
      • Working of all buttons
      • Damage on body of the phone
      • Working of touchscreen
      • Working and physical condition of camera
    2. If the battery of my phone is dead/damaged or in poor condition, will my smartphone be eligible for exchange?
      Though the condition of the smartphone will be checked at the time of quality check at the doorstep, JioMart recommends not to exchange as there are higher chances of quality check failure at the doorstep.
    3. Is it compulsory to provide original accessories and packaging of my used product?
      Though it is not mandatory, JioMart recommends that you provide old phone along with original accessories and packaging.
    4. What happens if quality check gets failed at the doorstep?
      If quality checks fail at doorstep, you will be provided with two options:
      • Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
      • Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount

    Stage 4: After new product delivery

    1. Is it possible to get my old device which is exchanged with new device?
      No, it is not possible to get the old exchanged device back after delivery of the new device as it has already been processed by our third-party buyback partners.
    2. Will I be able to check the details of my old product exchanged on JioMart?
      Yes, you will be able to see details of your old product exchanged in the Order History and Order Details page.
    3. Am I allowed to return the new product which I ordered with Exchange?
      Yes, you will be allowed to return the new product based on the Return Policy mentioned on the Product Details Page.
    4. Am I allowed to replace the new product if I find any damage after accepting the delivery?
      No, currently at JioMart we are not allowing replacement options, but you can return the product you ordered.
    5. Where shall I get the refund of old smartphone exchanged if I do return the new product?
      Refund of the old smartphone exchange will be credited to either JioMart Wallet or bank account based on your selection.
    6. Shall I be able to track Refund status on JioMart Application?
      Yes, once the refund gets processed you will be able to see Refund Details inside the My Refund section and on the Order Details page.
    Exchange Terms & Conditions

    These exchange offer terms and conditions (“Offer Terms”) set out the terms and conditions in relation to the exchange of Used Products (defined hereinafter) on https://www.jiomart.com, as well as any other mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Platform”), as updated from time to time (“Exchange Offer”). The Offer Terms constitute an agreement between Reliance Retail Limited (“Reliance”, “we”, “us” or “our”) and any natural or legal person who avails the Exchange Offer in any manner (“users”, “you” or “your”).

    These Offer Terms constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

    By availing the Exchange Offer, you expressly agree to be bound by these Offer Terms. These Offer Terms shall be read together with the Terms and Conditions and the Privacy Policy of the Platform and other applicable rules, policies, and terms posted on the Platform, available through Platform, or provided with the Services (“Platform Terms” and collectively with these Term, “Agreement). If these Offer Terms are inconsistent with the Platform Terms, these Offer Terms will prevail to the extent of such inconsistency with respect to the Exchange Offer.

    1. SCOPE OF EXCHANGE SERVICES
      1. The Offer Terms set out herein specifically govern your access and use of the Exchange Offer, which allows you to, inter alia, exchange used mobile phones, laptops, digital wearables, television sets or digital devices (“Used Product”) to avail a discount on purchase of mobile phones, laptops, digital wearables, television sets or digital devices listed and made available on the Platform (“New Product”).
      2. Please note that we may from time to time change the Offer Terms that govern the availing of the Exchange Offer. Every time you wish to use our Exchange Offer, please check these Offer Terms to ensure that you understand our terms and conditions applicable at that point of time. If you do not agree to the Offer Terms, you are advised not to transact on the Platform or avail Exchange Offer. Further, please note that Reliance reserves its right to either change the format and the content of the Platform and/or suspend the operation of the Exchange Offer, inter alia, for support or maintenance work, in order to update the content or for any other reason, at any time.
      3. You agree and acknowledge that we may, at our sole discretion: (a) determine the Used Products eligible for buy-back or exchange; (b) seek such information, details or documents in respect of the Used Products from you as we may deem necessary; or (c) reject Used Products and refuse to provide Exchange Offerfor specified Used Products or identified locations or for any other reason we may determine at our discretion.
    2. ELIGIBILITY
      1. You agree and acknowledge that only the registered users would be entitled to access and/or avail the Exchange Offeron the Platform.
      2. You agree and acknowledge that only 1 (One) Used Product is eligible to be used for Exchange Offerat the time of purchase of 1 (One) New Product from the Platform. Further, it is hereby clarified that the pick-up of the Used Product and delivery of New Product (as purchased on the Platform by you) shall occur simultaneously and that you shall keep ready the Used Products (along with related accessories, if any) during such pick-up.
      3. You agree and acknowledge that the Used Product shall be picked-up by us or our authorised logistic partners and you shall not be entitled to cancel the Exchange Offeror request for return of such Used Product subsequent to such pick-up (including in the event you opt to return the New Product). In the event you refuse to avail the Exchange Offerat the time of pick-up (in presence of the logistic partner) or fail to provide the Used Product in accordance with these Offer Terms, you shall be liable to pay the differential amount to the extent of value of the Used Product to such logistic partner in order to complete the purchase of the New Product.
      4. Subject to these Offer Terms, you agree and acknowledge that the terms of purchase of any New Product (and any benefits, discounts, or warranty associated with it) is distinct, separate and independent from the Exchange Offerprovided by us.
    3. COVENANTS AND UNDERTAKINGS
      1. While accessing and using the Exchange Offer, you hereby agree, acknowledge and undertake that:
        1. The Used Product has not been stolen and you are the sole, absolute and lawful owner of the Used Product and any accessories related thereto and the same is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc;
        2. the Used Product was exclusively used for personal use, and not for business or commercial purposes;
        3. the Used Product distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange;
        4. you will not reproduce, duplicate, copy, sell, trade or resell the Exchange Offerfor any purpose;
        5. you shall format the Used Product; delete all personal data; remove any SIM cards, memory cards embedded or stored within the Used Product, prior to handing over the Used Product to our authorised logistic partners;
        6. sign out of all your accounts and registrations accessible on the Used Product, uninstall all downloaded applications, disable any “Find My Phone” features, and remove/ disable any lock code or passwords prior to handing over the Used Product to our authorised logistic partners. It is clarified that iOS users’ shall have their Apple ID and password ready to remove the “iCloud” lock at the time of pick-up;
        7. the Used Product shall match with the information, details and undertakings furnished at the time of requesting the Exchange Offeron the Platform;
        8. the Used Product was not purchased for and has not been used for fraudulent or criminal purposes;
        9. the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
        10. the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
      2. By availing the Exchange Offer, you agree and undertake to transfer all rights, title and ownership in the Used Device to us and/ or our representatives.
      3. You agree and understand that we (or our authorized logistic partners) reserve the right to validate and verify the the physical and functional conditions of the Used Product and match the same to the specifications/details/ information provided by you on the Platform, at the time of pick-up from your location. Such conditions and parameters shall include: (a) IMEI number; (b) power switch ON/OFF; (c) performance of all buttons, internal LCD screen and touchscreen (including cracks, visible lines, spots, water damage, or discoloration); (d) damage on body of the Used Product (for instance, any cracks (visual or internal), missing parts or components of the Used Product); (e) working and physical condition of camera; (f) brand and model of the Used Product; (g) performance and battery condition of the Used Product; and (h) internet access and connection. You agree and understand that any value or quotations provided by us on the Platform are subject to the inspection of the Used Product and no binding offer is made till such inspection and confirmation. We reserve the right to change the value or quotation of the Used Product at any time. You agree not to dispute or contest the final value or quotation, or the mode of evaluation of such final value or quotation.
      4. We reserve the right to reject the Used Product or refuse to provide you with Exchange Offerin the event, at the time of inspection, the Used Product does not fulfil the requirements set forth under these Offer Terms. The decision of Reliance and/or its representatives at the time of inspection shall be final in this regard and shall be binding on you. In such a case, you may either: (a) complete the purchase of the New Product from the Platform by paying the differential exchange amount (as may be intimated on the Platform) to our authorised logistic partner; or (b) not complete the purchase of the New Product.
      5. Refund: You may initiate a request for return and refund in accordance with the terms and within the timelines specified by us on the product details page if you are dissatisfied with the New Product purchased by you at the discounted rate (on availing the Exchange Offer). You agree and understand that we do not have any replacement policy for the products purchased on the Platform and such refund will only be processed upon successful return of the New Product. The refund amount will be credited within a period of 15 (fifteen) days from the date of refund approval to the original payment mode opted by you or in your associated wallet on the Platform (“Wallet”) or in your bank account, as may be chosen by you. In the event multiple modes have been used for making the aggregate payment, we may credit the refund amount (in parts and not collectively) using separate payment modes. We may request you for additional information (like bank account details, contact information, etc.) to enable such refund. You further acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions. Please be informed that we do not make any cash refunds. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
    4. DISCLAIMER
      1. You expressly acknowledge and agree that Reliance makes no representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security, security and non-compatibility or reliability of the Exchange Offer; (b) whether the Exchange Offerwill meet your requirements or be available on an uninterrupted, secure, or error-free basis; or (c) the quotation or value of Used Products estimated on the Platform is and/ or will be complete, exhaustive, or accurate. No advice or information, whether oral or written, obtained through the Platform, will create any warranty or representation not expressly made herein or therein in respect of the quality of the Exchange Offerprovided on the Platform
      2. You expressly agree and undertake to not hold liable or initiate any claim against Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners), applicable seller, or any future purchaser of the Product in relation to the adequacy of the quotation or value (if any) of the Used Product provided as part of the Exchange Offer. In the event you do not agree with the value or quotation provided to you for the Used Product, you agree not to avail the Exchange Offer.
    5. INDEMNIFICATION AND LIMITATION OF LIABILITY
      1. To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Reliance, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, applicable seller and service providers (including logistic partners, buy-back partners) from and against any and all third- party claims, demands, expenses, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Exchange Offer, rejection of the Used Product, violation of these Offer Terms, use or processing of the Used Product, or infringement of any intellectual property or other rights of Reliance or any third-party. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and/or a third party, and you agree to cooperate, at your expense, with our defines of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
      2. To the fullest extent permitted by law, in no event shall Reliance or any of its directors, officers, employees, agents or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, the Exchange Offeror the content, materials and functions related thereto.
      3. At no instance, Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) shall be liable for your failure to erase any data (including personal data) or remove SIM cards, memory cards, ancillary data or hardware embedded in the Used Product or for any data which may remain un-erased or accessible pursuant to manual erasure/ removal. You shall not hold Reliance or its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) liable or responsible for retrieval or deletion of any un-erased or un-removed data or components
    6. MISCELLANEOUS

      In addition to these Offer Terms, you will also ensure that you are in compliance with the terms and conditions of the Agreement (including but not limiting to Platform Terms).

    7. GRIEVANCE REDRESSAL

      You may submit any grievance with respect to Platform or the Exchange Offer, including any complaints or grievances with respect to access or usage of Platform in violation of these Offer Terms by any person, to the grievance officer, appointed under the Platform Terms.

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