Amount Payable:
Device Protection Plan Added₹77,000.00
Realme C35 64 GB, 4 GB RAM, Glowing Black, Mobile Phone
₹3,700.00
- 12 Months cover from date of purchase for New Smart Phones
- Repair of device for Accidental and/or Liquid damage.
- Max 2 repair requests, cumulatively capped upto the device invoice value.
- Like to Like replacement
- Free Pick-up & Drop
- 14 Working Days TAT
Ever accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.
Validity | 1 Year |
---|---|
Brand | Reliance Retails |
Warranty | 1 Year on handset. 6 months on accessories |
Items are eligible for return within 7 Days of Delivery*. All accessories, product & packaging need to beEver accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.
Samsung 138 cm smart television with Pureview QLED
₹77,000.00
1 Year resQ Care Plan. Accidental and liquid damage Protection for LCD
₹77,000.00
Amount Payable:
₹77,000.00
- 16.76 cm (6.6 inch)FHD Fullscreen Display
- 50 MP + 2 MP + 0.3 MP Primary Camera
- 8 MP Selfie Camera
- 5000mAh Massive Battery
- 18W Quick Charge
- Powerful Unisoc T616 Processor
- Realme UI R Edition Based on Android 11 OS
realme C35 Naye Zamane Ka Entertainment
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
Dynamic Glowing Design
For the first time realme C35 features a right angle bezel made of 2D material,and the dynamic glowing design makes it look futuristic and trendy to show your personality.
Glowing Black
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
16.7 cm (6.6 inch) FHD Fullscreen Ultra-High Resolution
With a large 6.6 inch fullscreen and a resolution of upto 2408X1080, you can enjoy an unprecedented FHD visual experience and see more rich details.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
50MP AI Triple Camera Capture The Moment
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
50 MP MODE
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
B and W Portrait
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
Super Powersaving Mode
When the battery is running out, super powersaving mode can be turned onto fully satisfy your phone usage needs even with a 5 percent battery left
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
Unisoc T616 Processor Powerful Performance
Featured with a 12nm octa-core cpu, the new Unisoc T616 processor brings powerful and stable performance to the realme C35.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
Side Fingerprint Sensor
With the first side fingerprint sensor, the phone can be unlocked quickly with just a touch, and your private information can be securely protected.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
3 Crad slot
you can enjoy faster network and larger storage experience with 2 SIM card slots and microsd card slot
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
* This Reamle C35 Mobile Phone image is for illustration purpose only. Actual image may vary.
General Information | |
---|---|
Colour | Glowing Black |
Model | C35 |
Brand | Realme |
Phone Hardware & Storage | |
---|---|
Internal Storage | 64 GB |
Processor | Unisoc Tiger T616, CPU: Octa-core, 12nm, up to 2.0 GHz |
Storage Type | microSD Card |
Phone OS | |
---|---|
Operating System | Realme UI R Edition, Based on Android 11 |
Network & Inter-device Connectivity | |
---|---|
Operating System Type | Android |
Phone Battery & Charge Time | |
---|---|
Battery Capacity | 5000 mAh |
Quick Charge | Yes |
Phone Network & Inter-device Connectivity | |
---|---|
Hybrid SIM Slot | No |
Bluetooth Version | v5.0 |
Bluetooth | Yes |
Audio Jack | 3.5 mm |
Cellular Technology | GSM + WCDMA + LTE |
Fingerprint Recognition | Yes |
Sensors | Magnetic Induction Sensor, Light Sensor, Proximity, Gyro Meter, Fingerprint Sensor, Acceleration Sensor |
Screen Display & Camera | |
---|---|
Selfie Camera | 8 MP |
Screen Size (Diagonal) | 16.76 cm (6.6 inch) |
Rear Camera | 50 MP, 2 MP, 0.3 MP |
Hardware Details | |
---|---|
Memory (RAM) | 4 GB |
Built-in Functions | |
---|---|
Microphone | Yes |
Additional Features | |
---|---|
Features | 8MP AI Selfie Camera Premium Sony Sensor Super Power Saving Mode TUV Rheinland Smartphone High Reliability Certification Side Fingerprint Sensor |
In The Box & Warranty | |
---|---|
In The Box | USB Type-C Cable, 18W Charge Adapter, SIM Card Needle, Screen Protect Film, Quick Guide, Important Product Information (including the Warranty Card) |
Warranty | 1 Year |
Manufacturing & Packing Information | |
---|---|
Country of origin | India |
Name and address of Packer | OPPO Mobiles India Pvt Ltd, Ploy.No. 1, Udyog Vihar, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201306 |
Name and address of Manufacturer | OPPO Mobiles India Pvt Ltd, Ploy.No. 1, Udyog Vihar, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201306 |
Name and address of Importer | OPPO Mobiles India Pvt Ltd, Ploy.No. 1, Udyog Vihar, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201306 |
Name of Seller | Reliance Retail Ltd. |
Month and Year of Commodity First Manufactured/Imported/Packed | March' 2022 |
BIS Model Number | RMX3511 |
Commodity name | GSM HANDSET |
Item Width | 7.56 cm |
Item Height | 0.81 cm |
Item Length | 16.4 cm |
Net Quantity | 1 N |
Net Weight | 439 g |
Name and address of Marketed By | OPPO Mobiles India Pvt Ltd,Ploy.No. 1, Udyog Vihar, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201306 |
Product Type | |
---|---|
Product Type | Smartphones |
Return and Refund - Please refer to the policyhere.
Select your phone brand & model
- No physical damage on body
- No screen damage
- No functional defects
- Only minor scratches on body
- No screen damage
- No functional defects
- Physical damage on body
- Screen is cracked/broken
- Please select actual condition of the old phone to be exchanged.
- Condition of the old phone will be verified by our experts at the time of pick up.
- In case of condition mismatch, the exchange will be cancelled.
- If exchange is cancelled, you may keep the new phone by paying exchange discount amount at the time of delivery by cash or card.
How do I avail exchange offer?
Answer few simple questions about your old device
Get the exchange value
Keep your device handy when our delivery executive arrives
Key points to keep in mind before exchange:
- The old phone or device should be in working condition (It should be switched ON and all buttons should be in working condition)
- Delete all your personal data by performing ‘Factory Reset’ and remove any memory card from your old phone or device
- Keep your phone/device in unlocked mode while handing over old phone/device to Delivery Partner (Please remove any passwords or screen locks)
- Delivery Partner will check the physical & functional conditions of the old phone/device (Check damage, working of touchscreen and camera condition) and match IMEI number with the information entered by you while buying new phone on JioMart.
Working of exchange operation on JioMart
For Mobiles
- Click on ‘Exchange’ available on ‘Details Page of Product’ you want to buy.
- On JioMart application, you must select the ‘Brand and Model’ of the old phone to be exchanged.
- Now, on JioMart application, you can select the condition of the smartphone (Perfect condition, Minor Body scratches an Both Screen & Body damage)
- Then on the app, you must enter the IMEI number of the smartphone. The same IMEI will be checked at the time of pickup for validation.
- You need to accept the terms and conditions for exchange before proceeding with exchanging your device with JioMart. Please read Exchange T&C present on JioMart application.
- After completing all the steps above, you can see ‘Exchange’ as applied on ‘Product Details’ page and proceed with adding product to cart
- You will be able to track the status of new product and old product to be exchanged on ‘JioMart Order History’ page by clicking on my order tab
- Exchange will be performed while delivering the new smartphone to customer
- Quality check of the old phone to be exchanged will be done at the doorstep by Delivery Partner.
- Delivery Partner will check following parameters while doing quality check –
- IMEI number
- Power switch ON/OFF
- Working of all buttons
- Damage on body of the phone
- Working of touchscreen
- Working and physical condition of camera
- If quality check passes, you will be able to exchange your old phone and accept the delivery of the new smartphone
- If quality check fails, you have the following two options:
- Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
- Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount
- Once the exchange is completed, you can see related information on Order Details page
FAQs
Stage 1: While placing an order on JioMart
- How do I find products eligible for exchange?
- You will be able to see 'Exchange Offer Available' within the product section on listing page.
- On ‘Product Details’ page, ‘Exchange’ will be active if PIN Code is serviceable for exchange process and by clicking on the same, you will be able to enter required details
- How to find an IMEI number if I want to exchange my old smartphone?
- To know IMEI number, dial *#06# on your phone (Please enter IMEI 1 in case of dual sim phone.)
- You can also find the IMEI number in the original package, phone settings and inside battery compartment
- Can we get a list of used products that can be exchanged on JioMart?
No, as the list shared by Buyback Partner keeps on changing and is dynamic in nature. You can check the Brand and Model during Step 1 of the exchange process. - Is it possible to exchange more than one used device to buy a new device?
No, you will be able to exchange only one device for the new one. - Can Delivery Address for new smartphone and Pickup Address for old smartphone be different?
No, as this is a hand-on-hand exchange process, the old device will be picked up at the time of delivering the new device at the delivery address. - Do I need to pay pickup charges for exchange?
No, you do not need to pay any pickup charges for exchanging your old device with JioMart.
Stage 2: After placing an order on JioMart
- How do I track the status of my order with Exchange?
You can go to ‘My Order’ tab and check the status of your new product and old product in the same section. - Will my old product be picked up before the new product gets delivered?
No, as this is hand-on-hand exchange operation, old device will be picked up at the time of delivering new device. - Do I need to send old products to JioMart?
No, we will arrange a pickup of your old phone while delivering the new smartphone.
Stage 3: At the time of Delivery and Pick up
- Is it possible to understand what parameters are being checked as part of quality check at doorstep for old phone?
Yes, Delivery Partner will check following parameters while doing quality check:- IMEI number
- Power switch ON/OFF
- Working of all buttons
- Damage on body of the phone
- Working of touchscreen
- Working and physical condition of camera
- If the battery of my phone is dead/damaged or in poor condition, will my smartphone be eligible for exchange?
Though the condition of the smartphone will be checked at the time of quality check at the doorstep, JioMart recommends not to exchange as there are higher chances of quality check failure at the doorstep. - Is it compulsory to provide original accessories and packaging of my used product?
Though it is not mandatory, JioMart recommends that you provide old phone along with original accessories and packaging. - What happens if quality check gets failed at the doorstep?
If quality checks fail at doorstep, you will be provided with two options:- Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
- Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount
Stage 4: After new product delivery
- Is it possible to get my old device which is exchanged with new device?
No, it is not possible to get the old exchanged device back after delivery of the new device as it has already been processed by our third-party buyback partners. - Will I be able to check the details of my old product exchanged on JioMart?
Yes, you will be able to see details of your old product exchanged in the Order History and Order Details page. - Am I allowed to return the new product which I ordered with Exchange?
Yes, you will be allowed to return the new product based on the Return Policy mentioned on the Product Details Page. - Am I allowed to replace the new product if I find any damage after accepting the delivery?
No, currently at JioMart we are not allowing replacement options, but you can return the product you ordered. - Where shall I get the refund of old smartphone exchanged if I do return the new product?
Refund of the old smartphone exchange will be credited to either JioMart Wallet or bank account based on your selection. - Shall I be able to track Refund status on JioMart Application?
Yes, once the refund gets processed you will be able to see Refund Details inside the My Refund section and on the Order Details page.
These exchange offer terms and conditions (“Offer Terms”) set out the terms and conditions in relation to the exchange of Used Products (defined hereinafter) on https://www.jiomart.com, as well as any other mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Platform”), as updated from time to time (“Exchange Offer”). The Offer Terms constitute an agreement between Reliance Retail Limited (“Reliance”, “we”, “us” or “our”) and any natural or legal person who avails the Exchange Offer in any manner (“users”, “you” or “your”).
These Offer Terms constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By availing the Exchange Offer, you expressly agree to be bound by these Offer Terms. These Offer Terms shall be read together with the Terms and Conditions and the Privacy Policy of the Platform and other applicable rules, policies, and terms posted on the Platform, available through Platform, or provided with the Services (“Platform Terms” and collectively with these Term, “Agreement). If these Offer Terms are inconsistent with the Platform Terms, these Offer Terms will prevail to the extent of such inconsistency with respect to the Exchange Offer.
- SCOPE OF EXCHANGE SERVICES
- The Offer Terms set out herein specifically govern your access and use of the Exchange Offer, which allows you to, inter alia, exchange used mobile phones, laptops, digital wearables, television sets or digital devices (“Used Product”) to avail a discount on purchase of mobile phones, laptops, digital wearables, television sets or digital devices listed and made available on the Platform (“New Product”).
- Please note that we may from time to time change the Offer Terms that govern the availing of the Exchange Offer. Every time you wish to use our Exchange Offer, please check these Offer Terms to ensure that you understand our terms and conditions applicable at that point of time. If you do not agree to the Offer Terms, you are advised not to transact on the Platform or avail Exchange Offer. Further, please note that Reliance reserves its right to either change the format and the content of the Platform and/or suspend the operation of the Exchange Offer, inter alia, for support or maintenance work, in order to update the content or for any other reason, at any time.
- You agree and acknowledge that we may, at our sole discretion: (a) determine the Used Products eligible for buy-back or exchange; (b) seek such information, details or documents in respect of the Used Products from you as we may deem necessary; or (c) reject Used Products and refuse to provide Exchange Offerfor specified Used Products or identified locations or for any other reason we may determine at our discretion.
- ELIGIBILITY
- You agree and acknowledge that only the registered users would be entitled to access and/or avail the Exchange Offeron the Platform.
- You agree and acknowledge that only 1 (One) Used Product is eligible to be used for Exchange Offerat the time of purchase of 1 (One) New Product from the Platform. Further, it is hereby clarified that the pick-up of the Used Product and delivery of New Product (as purchased on the Platform by you) shall occur simultaneously and that you shall keep ready the Used Products (along with related accessories, if any) during such pick-up.
- You agree and acknowledge that the Used Product shall be picked-up by us or our authorised logistic partners and you shall not be entitled to cancel the Exchange Offeror request for return of such Used Product subsequent to such pick-up (including in the event you opt to return the New Product). In the event you refuse to avail the Exchange Offerat the time of pick-up (in presence of the logistic partner) or fail to provide the Used Product in accordance with these Offer Terms, you shall be liable to pay the differential amount to the extent of value of the Used Product to such logistic partner in order to complete the purchase of the New Product.
- Subject to these Offer Terms, you agree and acknowledge that the terms of purchase of any New Product (and any benefits, discounts, or warranty associated with it) is distinct, separate and independent from the Exchange Offerprovided by us.
- COVENANTS AND UNDERTAKINGS
- While accessing and using the Exchange Offer, you hereby agree, acknowledge and undertake that:
- The Used Product has not been stolen and you are the sole, absolute and lawful owner of the Used Product and any accessories related thereto and the same is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc;
- the Used Product was exclusively used for personal use, and not for business or commercial purposes;
- the Used Product distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange;
- you will not reproduce, duplicate, copy, sell, trade or resell the Exchange Offerfor any purpose;
- you shall format the Used Product; delete all personal data; remove any SIM cards, memory cards embedded or stored within the Used Product, prior to handing over the Used Product to our authorised logistic partners;
- sign out of all your accounts and registrations accessible on the Used Product, uninstall all downloaded applications, disable any “Find My Phone” features, and remove/ disable any lock code or passwords prior to handing over the Used Product to our authorised logistic partners. It is clarified that iOS users’ shall have their Apple ID and password ready to remove the “iCloud” lock at the time of pick-up;
- the Used Product shall match with the information, details and undertakings furnished at the time of requesting the Exchange Offeron the Platform;
- the Used Product was not purchased for and has not been used for fraudulent or criminal purposes;
- the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
- the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
- By availing the Exchange Offer, you agree and undertake to transfer all rights, title and ownership in the Used Device to us and/ or our representatives.
- You agree and understand that we (or our authorized logistic partners) reserve the right to validate and verify the the physical and functional conditions of the Used Product and match the same to the specifications/details/ information provided by you on the Platform, at the time of pick-up from your location. Such conditions and parameters shall include: (a) IMEI number; (b) power switch ON/OFF; (c) performance of all buttons, internal LCD screen and touchscreen (including cracks, visible lines, spots, water damage, or discoloration); (d) damage on body of the Used Product (for instance, any cracks (visual or internal), missing parts or components of the Used Product); (e) working and physical condition of camera; (f) brand and model of the Used Product; (g) performance and battery condition of the Used Product; and (h) internet access and connection. You agree and understand that any value or quotations provided by us on the Platform are subject to the inspection of the Used Product and no binding offer is made till such inspection and confirmation. We reserve the right to change the value or quotation of the Used Product at any time. You agree not to dispute or contest the final value or quotation, or the mode of evaluation of such final value or quotation.
- We reserve the right to reject the Used Product or refuse to provide you with Exchange Offerin the event, at the time of inspection, the Used Product does not fulfil the requirements set forth under these Offer Terms. The decision of Reliance and/or its representatives at the time of inspection shall be final in this regard and shall be binding on you. In such a case, you may either: (a) complete the purchase of the New Product from the Platform by paying the differential exchange amount (as may be intimated on the Platform) to our authorised logistic partner; or (b) not complete the purchase of the New Product.
- Refund: You may initiate a request for return and refund in accordance with the terms and within the timelines specified by us on the product details page if you are dissatisfied with the New Product purchased by you at the discounted rate (on availing the Exchange Offer). You agree and understand that we do not have any replacement policy for the products purchased on the Platform and such refund will only be processed upon successful return of the New Product. The refund amount will be credited within a period of 15 (fifteen) days from the date of refund approval to the original payment mode opted by you or in your associated wallet on the Platform (“Wallet”) or in your bank account, as may be chosen by you. In the event multiple modes have been used for making the aggregate payment, we may credit the refund amount (in parts and not collectively) using separate payment modes. We may request you for additional information (like bank account details, contact information, etc.) to enable such refund. You further acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions. Please be informed that we do not make any cash refunds. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
- While accessing and using the Exchange Offer, you hereby agree, acknowledge and undertake that:
- DISCLAIMER
- You expressly acknowledge and agree that Reliance makes no representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security, security and non-compatibility or reliability of the Exchange Offer; (b) whether the Exchange Offerwill meet your requirements or be available on an uninterrupted, secure, or error-free basis; or (c) the quotation or value of Used Products estimated on the Platform is and/ or will be complete, exhaustive, or accurate. No advice or information, whether oral or written, obtained through the Platform, will create any warranty or representation not expressly made herein or therein in respect of the quality of the Exchange Offerprovided on the Platform
- You expressly agree and undertake to not hold liable or initiate any claim against Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners), applicable seller, or any future purchaser of the Product in relation to the adequacy of the quotation or value (if any) of the Used Product provided as part of the Exchange Offer. In the event you do not agree with the value or quotation provided to you for the Used Product, you agree not to avail the Exchange Offer.
- INDEMNIFICATION AND LIMITATION OF LIABILITY
- To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Reliance, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, applicable seller and service providers (including logistic partners, buy-back partners) from and against any and all third- party claims, demands, expenses, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Exchange Offer, rejection of the Used Product, violation of these Offer Terms, use or processing of the Used Product, or infringement of any intellectual property or other rights of Reliance or any third-party. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and/or a third party, and you agree to cooperate, at your expense, with our defines of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
- To the fullest extent permitted by law, in no event shall Reliance or any of its directors, officers, employees, agents or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, the Exchange Offeror the content, materials and functions related thereto.
- At no instance, Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) shall be liable for your failure to erase any data (including personal data) or remove SIM cards, memory cards, ancillary data or hardware embedded in the Used Product or for any data which may remain un-erased or accessible pursuant to manual erasure/ removal. You shall not hold Reliance or its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) liable or responsible for retrieval or deletion of any un-erased or un-removed data or components
- MISCELLANEOUS
In addition to these Offer Terms, you will also ensure that you are in compliance with the terms and conditions of the Agreement (including but not limiting to Platform Terms).
- GRIEVANCE REDRESSAL
You may submit any grievance with respect to Platform or the Exchange Offer, including any complaints or grievances with respect to access or usage of Platform in violation of these Offer Terms by any person, to the grievance officer, appointed under the Platform Terms.