Sold By Reliance Retail
- Screen repair/ replacement due to an accidental external impact
- Repair of any malfunction/ defect/ breakdown
- 1 repair request for screen damage, multiple repair requests for malfunction repair*
- 12- months repair contract each (screen protection starts from plan purchase date, extended warranty starts post expiry of manufacturers’ warranty)
- Free pick up and delivery of the smartphone/ tablet for repair
resQ Double Guard Plan for smartphones & tabletsWhy buy DoubleGuard Plan for your smartphones & tablets
Under the extended warranty plan, repair of the smartphone or tablet up to the invoice value will be repaired under this plan.
All you need to do is register the repair request (and in case of screen protection plan, pay the service fee of ₹999) whereas we take care of your smartphone/ tablet repair.
Under screen protection plan, we would cover up to the screen value of the smartphone and the balance invoice value of the smartphone or tablet would need to be paid by you to avail this. The extended warranty plan would then be transferred to the replaced smartphone/ tablet.
Under the extended warranty plan, we would provide the like-to-like replacement up to the balance repair benefit available in the plan. Detailed terms for the same can be referred to in your plan Terms & Conditions.
We will then schedule the pick-up, pick it up, get it repaired and then deliver it back to you.
|Terms & conditions||• This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice and must be purchased on the same day as that of the Mobile Device. • The repair request must be within the Contract Period or 7 (seven) days from the date of malfunction/ defect, whichever is earlier. • The Mobile Device shall be used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not limited to regular maintenance and upkeep of the Mobile Device. • If Service Provider provide you with replacement device in the case of BER, this Repair Contract will automatically be terminated with no refund of the Repair Contract Fee and Service Provider shall have no further obligations for the remaining term of the Contract Period under this Repair Contract. • Service Provider reserves the rights to terminate this Repair Contract in the case of fraud, attempted fraud, or non-disclosure of any changes by you that affect this Repair Contract, and no refund will be due to you. • Upon purchase of the Plan, the Plan’s Terms & Conditions will be separately shared with you within 72 hours of purchase or can be downloaded from our 24/7 online chatbot Mia at https://bit.ly/miaresq.|
|Exclusions||Cost that you incurred by yourself to repair the Mobile Device with a third party. Any form of physical loss, untraceability or theft of the Mobile Device or any form of consequential or incidental loss su?ered by you arising from the Mobile Device. Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary. Deterioration of or wearing away or wearing out any part of any machine, marring or scratching of cosmetic nature to the Mobile Device caused by external force or naturally resulting from normal use or exposure. Breakage arising out of any intentional act or any failure to exercise due caution towards the Mobile Device including but not limited to incorrect installation, incorrect set- up, usage of Mobile Device in any manner not prescribed by the Original Equipment Manufacturer (OEM) unless the service center representative would confirm otherwise with due substantiation. Impairment caused to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible items and impairment caused to the SIM card / memory card of the Mobile Device. Any Breakage other than cracked screen or any type of electrical or mechanical breakdown, including electrical failure or short-circuit will not be covered under screen protection. Any type of damage will not be covered under the extended warranty plan Breakage arising from internal leakage of the battery. Breakage to the Mobile Device which has had its serial number label and/or similar identification labels removed, defaced or altered. Where the mobile device serial number (IMEI) is removed, obliterated, or altered from the Mobile Device|
|Additional Benefits||Priority technical Support Free doorstep Pickup and Delivery service from your home or office to avoid the long queues. Like to like Replacement in case the phone cannot be repaired**T&C apply 12 - months repair contract each , that is 1st year of Cracked Screen coverage and 2nd year of extended warranty coverage, starting post expiry of manufacturers’ warranty|
|Manufacturing & Packing Information|
|Country of origin||India|
|Name and address of Packer||NA|
|Name and address of Manufacturer||NA|
|Name and address of Importer||NA|
|Name of Seller||Reliance Retail Ltd.|
|Month and Year of Commodity First Manufactured/Imported/Packed||NA|
|Commodity name||Extended Warranty Service|
|Name and address of Marketed By||NA|
Cancellation & Returns
Return and Refund - Please refer to the policyhere.
Article ID: 600528419
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