Sony Alpha ILCE-7M4K Full-Frame Hybrid Mirrorless Camera with 28-70mm Zoom Lens
Warranty : 2 Years
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Free installation service

Sony Alpha ILCE-7M4K Full-Frame Hybrid Mirrorless Camera with 28-70mm Zoom Lens

Features
  • 12 Months cover from date of purchase for New Smart Phones
  • Repair of device for Accidental and/or Liquid damage.
  • Max 2 repair requests, cumulatively capped upto the device invoice value.
  • Like to Like replacement
  • Free Pick-up & Drop
  • 14 Working Days TAT
Description

Ever accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.

Specifications
Validity 1 Year
Brand Reliance Retails
Warranty 1 Year on handset. 6 months on accessories
Return Policy

Items are eligible for return within 7 Days of Delivery*. All accessories, product & packaging need to beEver accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.

Price Details

Samsung 138 cm smart television with Pureview QLED

1 Year resQ Care Plan. Accidental and liquid damage Protection for LCD

Amount Payable:

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Key Features
  • Newly developed 33 MP back-illuminated CMOS image sensor
  • BIONZ XR image processor for up to 8x20 processing speed
  • Beautiful image rendering with low noise
  • 4K 60p recording, 4:2:2 10-bit recording
  • Smoother gradation rendering with 10-bit HEIF recording
  • Soft Skin Effect for bright and beautiful skin appearance
  • Bird mode for Real-time Eye AF, now available in movies
  • AI-based Real-time Eye AF and Real-time Tracking
  • 3.68‑megadot high-definition Quad-VGA OLED viewfinder
  • Vari-angle LCD monitor for greater freedom when shooting
Description

Newly developed 33.0-MP back-illuminated CMOS image sensor

The full-frame Exmor R CMOS sensor delivers outstanding speed and superb image quality. The use of copper wiring contributes to higher transmission speeds and faster AD conversion, while fast sensor readout enables 10-bit 4:2:2 4K recording at up to 60p. The sensor also provides improved colour reproducibility, low-noise performance at all sensitivities, 15-stop dynamic range on stills, and increased AF precision and focal stability.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


BIONZ XR image processor for up to 8x processing speed

The BIONZ XR engine, also used in the flagship a1 and a7S III models, provides up to an 8x increase in processing speed. The engine concentrates real-time processing of AF, image recognition, and image quality adjustment to minimise processing latency, for greatly increased movie and still processing power. User interface, network, and file management processing is distributed in order to deliver fast response regardless of real-time processing load.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Beautiful image rendering with low noise

Visible benefits of the powerful new 33.0-MP17 sensor and engine go beyond mere numbers. They include soft, natural-looking human skin textures, a stunning level of detail in landscapes and scenery, and better colour reproduction, with higher subjective resolution resulting from improved algorithms. The standard sensitivity range of ISO 100-51200 is expandable to ISO 50-204800 for stills and ISO 100-102400 for movies, with low-noise performance throughout.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


4K 60p recording, 4:2:2 10-bit recording

The a7 IV gives you an impressive range of video recording options. Full pixel readout without binning allows 4K 60p recording, and when recording 4K movies at 30p, full-frame 7K oversampling produces high-resolution, highly detailed 4K. 10-bit 4:2:2 video can be recorded internally, allowing fuller, more natural gradations and greater editing freedom. The XAVC HS file format provides roughly twice the coding efficiency of MPEG-4 AVC/H.264.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Set the mood, in-camera, with Creative Look

Broaden your creative palette with a selection of ten Creative Look presets. You can easily impart a particular mood in your still images, movies, and live streaming, and all preset selections are available in-camera without post-editing, so you can share your vision immediately after shooting.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Smoother gradation rendering with 10-bit HEIF recording

The a7 IV offers HEIF (High Efficiency Image File)21 still-image encoding, in addition to conventional RAW and JPEG. Smooth 10-bit gradations provide more realistic reproduction of skies and portrait subjects, and the use of 10-bit depth minimises degradation of image quality when editing. HEIF still images recorded in HLG mode can be played back on a compatible BRAVIA 4K TV via an HDMI connection to display images with an extraordinarily wide dynamic range.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Soft Skin Effect for bright and beautiful skin appearance

The built-in Soft Skin Effect makes skin look more beautiful, softening wrinkles, blemishes, and dull patches while preserving liveliness in eye and mouth areas. Complementing the capabilities of the full-frame sensor, this feature can add appeal to live-streamed sessions, as well as enhancing still shots and movies. Four level settings are available26, so you can adjust the degree of the effect as you wish.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Beautiful colour expression made simple, with S-Cinetone

The a7 IV supports S-Cinetone, based on expertise gained through development of the VENICE CineAlta camera. This look is responsible for the beautiful skin tones for which Cinema Line cameras like the FX9, FX6, and FX3 are widely acclaimed. It delivers natural mid-tones for healthy-looking skin colour, plus soft colours and gorgeous highlights. Because it's in-camera, it's easy to create a more expressive look for your movie imagery without post-editing.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


S-Log for colour matching with professional video equipment

The a7 IV provides S-Log2 and S-Log3 gamma curves, with the latter allowing capture of 15+ stops25 of dynamic range. The S-Gamut3 and S-Gamut3.Cine colour gamut settings make it easy to match a7 IV footage with footage from VENICE digital cinema cameras or Cinema Line cameras like the FX6 and FX3. The native sensitivity when shooting S-Log is ISO 800, and it can be lowered by as much as two stops (ISO 200-640) below the standard range to achieve extra-low noise.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Hand-held movie shooting with Active Mode

Active Mode uses the camera's stabilisation unit, gyro sensors, and sophisticated algorithms for highly effective in-camera optical image stabilisation during movie shoots. The powerful processing engine precisely detects the required amount of compensation for smooth stabilisation in all formats, including 4K, without compromising the a7 IV's compact size and mobility. And, because the gyro data is also recorded alongside the video, even more effective post-production stabilisation can be applied for ultra-smooth shots using Catalyst Browse/Prepare software.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Optical 5-axis in-body image stabilisation for 5.5-step27 compensation

The a7 IV's high-precision stabilisation unit and gyro sensors work with stabilisation algorithms to achieve up to 5.5 steps27 of shutter-speed compensation, to maximise the performance of the camera's 33.0-MP17 sensor. This in-body stabilisation allows effective use with a wide range of lenses. The live monitor view shows the stabilised still image while the shutter button is half-pressed, an especially helpful feature when using a telephoto or macro lens, and it can be used in conjunction with the MF Assist and Focus Magnifier features.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Buffer memory supports continuous shooting and recording

Both the mechanical and electronic shutters allow continuous shooting at up to 10 fps with AF/AE tracking. The latest powerful processing engine and increased buffer memory allow faster writing to memory cards, so you can shoot more than 800 uncompressed RAW+JPEG frames (more than 1,600 altogether), or more than 1,000 compressed RAW+JPEG frames (more than 2,000 altogether, up to a full memory card). Increased processing power also allows you to change menu settings even while data is being written to the memory card.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Bird mode for Real-time Eye AF, now available in movies

The Real-time Eye AF function is now capable of detecting the eyes of birds and tracking them in real time, for both still shots and movies. The BIONZ XR engine runs optimised AF and tracking algorithms to ensure uninterrupted tracking even for birds in flight, whose movement is hard to predict. Once you've selected a bird, the camera will automatically detect and precisely track that bird's eye, whether the bird is perched or in flight.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Fast Hybrid AF with improved speed, precision, and tracking

Using a combination of phase-detection AF and contrast-detection AF, Fast Hybrid AF focuses precisely, even on small subjects or on people posed in front of a night-time background. A wide, dense AF area covers roughly 94 percentage of the image area for both still and movie shooting with 759 phase-detection points, while the contrast-detection AF system uses 425 points. This vast collection of data is analysed in real time by the latest powerful processing engine to achieve the AF system's impressive results.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


AI-based Real-time Eye AF and Real-time Tracking

The superior processing power of the BIONZ XR engine has led to improvements in both Real-time Eye AF and Real-time Tracking features. Improved face detection translates into 30 percentage better eye-detection accuracy36, while faster image processing yields higher accuracy when the subject is looking up, down, or sideways. Real-time Tracking allows you to select your subject and then leave tracking to the camera, relying on the latest subject recognition algorithm and high-speed analysis of spatial data by the processing engine.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


AF Assist for seamless transitions to manual focus

The AF Assist function, inherited from the Cinema Line FX6, lets you seamlessly switch to and from manual focus during movie shoots. When this feature has been turned on, rotating the focus ring temporarily switches operation from autofocus to manual focus to allow you to deliberately shift your focus to a different subject.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


AF control through touch operation

Touch Tracking lets you select a subject to track simply by touching the LCD screen, even while using the viewfinder, for more intuitive AF control for both still shots and movies. Easier focus operation is particularly helpful when you're shooting movies alone or using a gimbal, allowing you to concentrate on composing your shots.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Visualise depth of field during movie shoots with Focus Map

The new Focus Map overlays focus information onto a live real-time display to show which areas are in or out of focus. Being able to clearly visualise depth of field in this way makes it easier to quickly set up your ideal focus point and depth of field during rehearsal. As a result, you can use the camera's excellent video definition and fast lenses to create impressive shots with shallow depth of field.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Still/Movie/S and Q dial for quick access to hybrid capabilities

Befitting the a7 IV's status as a true hybrid camera, it comes equipped with a dedicated Still/Movie/S and Q dial to instantly switch between movies and stills. The dial switches the menus, functions, and custom settings of various controls between still and movie mode, and settings such as aperture and shutter speed are also maintained separately for stills and movies. S and Q mode can also be selected, for fast access to slow-motion or quick-motion shooting.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Breathing Compensation for consistent angle of view when focusing

For the first time in the a series, the a7 IV provides compensation for focus breathing. Focus breathing is any change in a lens's angle of view that corresponds to changes in focus. Sony's original Clear Image Zoom technology is used to automatically maintain a consistent angle of view, for more movie-like focus transitions. This feature can be used in conjunction with Active Mode image stabilisation to shoot stable, consistent imagery.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


The latest mode-specific menus and customisable Rear dial R

The a7 IV's menus are specific to either stills or movies, and for easier navigation menus are configured to show three levels of hierarchy at once. Separate functions for stills and for movies can be assigned to various buttons and dials, including the new, freely customisable Rear dial R. With controls tailored to whichever shooting mode you are currently using, the flexible access provided by the Rear dial R contributes to greatly enhanced still- and movie-shooting efficiency.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


3.68-megadot41 high-definition Quad-VGA OLED viewfinder

The a7 IV's Quad-VGA OLED viewfinder provides roughly 1.6 times the resolution of the a7 III viewfinder, with a 37.3 FOV and a 23-cm high eyepoint. With high resolution, improved electronic viewfinder image quality, and fogging and dust resistance (including significantly improved internal fogging resistance relative to the a7 III), it is designed for clear and comfortable viewing in a wide range of shooting environments.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Vari-angle LCD monitor for greater freedom when shooting

The large, side-opening 3.0-type 1.03-megadot41 touch-panel LCD monitor offers ample brightness for clear viewing in outdoor settings, and its 3:2 aspect ratio makes efficient use of the display area. The vari-angle mechanism allows flexible positioning and framing for handheld shots, gimbal-mounted or documentary-style self-shooting, or very low ground-level shots.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Communication features for easy sharing and distribution

The a7 IV is equipped with robust wired and wireless communication features for more comfortable sharing and distribution. In-body wireless LAN uses a 5-GHz band in addition to the 2.4-GHz band, for fast data transfer. Background FTP transfer of files can be set to occur automatically while shooting continues, and a USB Type-C connector supports fast SuperSpeed USB 10-Gbps (USB 3.2 Gen 2) data transfer.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


High-capacity Z batteries and USB Power Delivery

The a7 IV relies on a high-capacity Z battery (NP-FZ100), along with external power options that include USB power supplies45 and AC adapters. Battery drain can be minimised by adding a high-capacity mobile battery for outdoor shooting. A USB charger or mobile battery that supports USB PD46 can be connected to the camera's USB Type-C port, for extended recording.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Instant real-time live streaming via USB connection

Live streaming is as easy as connecting to a computer through a USB connection, and you can choose from four different output formats, including high-resolution 4K video. You can select whichever configuration is best for current network conditions and the devices used, and simultaneous internal recording is also available, giving you broad flexibility to cover a wide variety of needs.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Heat management

To allow extended continuous recording, efficient heat dissipation is provided by Sony's proprietary S (sigma)-shaped thermal mounting. The mounting, which is also used on flagship models, is constructed from a graphite material with excellent thermal conduction properties. This structure allows the image sensor, a major source of heat inside the camera body, to move freely during image stabilisation while heat is efficiently dissipated.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Reliable, robust engineering

We have improved the dust and moisture resistance48 of the a7 IV to provide outstanding reliability, even in challenging outdoor shooting environments. Design refinements include more sealing at body seams and the battery compartment cover (compared to the a7 III), a redesigned lens lock button, and extra cushioning around the mount. A lightweight, high-rigidity magnesium alloy used for the camera's top cover, front cover, and internal frame provides excellent durability.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Dual media slots, with CFexpress Type A support

Dual media slots allow you to continue shooting even if one memory card fills up. One of the slots supports high-performance CFexpress Type A cards47, and both slots support UHS-I and UHS-II SDXC/SDHC cards. With their fast write speeds, CFexpress Type A cards are particularly suited to high-speed continuous still shooting, as well as high-resolution, high-bitrate 4K movie recording.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Consideration for the environment and resource conservation

Sony's "Road to Zero" environmental plan was launched in 2010 with the ultimate goal of achieving a zero environmental footprint. Currently, nearly all plastic packaging materials for the a7 IV are recycled. Recyclable materials are also used for camera bodies whenever possible, reducing environmental burden without compromising functionality. While retaining state-of-the-art performance, we aim to further reduce energy and resource consumption to reduce the burden on the environment.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Imaging Edge Desktop / Imaging Edge Mobile

Expand your creative horizons with Imaging Edge Desktop and Imaging Edge Mobile. The Imaging Edge Desktop PC application lets you control and monitor shoots directly from your PC screen, preview photos, and develop RAW/HEIF data into high-quality photos for delivery. Imaging Edge Mobile applications use the Wi-Fi and Bluetooth functionality of the a7 IV to provide a wide variety of convenient shooting and sharing functions.


* This Sony Alpha 7M4K DSLR image is for illustration purpose only. Actual image may vary.


Specifications
General Information
Brand Sony
Series Alpha
Model 7M4K
Lens Mount E-mount
Key Features
Key Features Newly developed 33 MP back-illuminated CMOS image sensor BIONZ XR image processor for up to 8x20 processing speed Beautiful image rendering with low noise 4K 60p recording, 4:2:2 10-bit recording Smoother gradation rendering with 10-bit HEIF recording Soft Skin Effect for bright and beautiful skin appearance Bird mode for Real-time Eye AF, now available in movies AI-based Real-time Eye AF and Real-time Tracking 3.68‑megadot high-definition Quad-VGA OLED viewfinder Vari-angle LCD monitor for greater freedom when shooting
Default Lens Spec
Focal Length 20 cm
Image Stabilisation (Lens) Yes
DSLR Setings
Aperture Priority Yes
Digital Zoom 3.5 cm
Exposure Compensation 5.0 EV
Manual Exposure Mode Yes
Self-Timer Yes
Shooting Modes Silent Shooting
Thickness 7.98 cm
Video Recording Frame Rate 120 fps
DSLR Exposure Controls
Metering Modes Multi-segment, Centre-weighted, Spot (Standard/Large), Entire Screen Avg., Highlight
Shutter Priority Yes
Shutter Speed Range Still images: 1/8000 to 30 s, Bulb, Movies (NTSC mode): 1/8000 to 1/4 (1/3 steps), up to 1/60 in AUTO mode (up to 1/30 in Auto slow shutter mode), Movies (PAL mode): 1/8000 to 1/4 (1/3 steps), up to 1/50 in AUTO mode (up to 1/25 in Auto slow shutter mode)
White Balance Auto,Daylight,Shade,Cloudy,Incandescent,Fluorescent,Flash,Underwater,Colour Temperature (2,500 to 9,900 K) and colour filter,Custom
X-Sync 1/250 s (35 mm full frame), 1/320 s (APS-C)
DSLR Flash Related
Flash Yes
Flash Modes Flashoff, fill flash,autoflash,slow sync,rear sync,red eye reduction
Display, Viewfinder Related
Brightness Adjustment Auto,Cloudy,Custom,Daylight,Flash,Incandescent,Shade,Underwater
Touch Screen Yes
Viewfinder Frame Coverage 100 percent
Viewfinder Magnification Approx. 0.78x
Viewfinder Type Electronic
Storage Related
Memory Card Type SD Card
Camera Sensor Related
Sensor Type CMOS
Photo Image Related
Effective Pixels 33 MP
Image Resolution 33 MP
Video Resolution 33 MP
Controls & Convenience
Dust Reduction Yes
Face Detection Yes
Connectivity Details
Audio Jack 3.5 mm
HDMI Yes
Microphone Yes
No. of Card Slots 2
USB USB 3.2
In The Box & Warranty
In The Box Rechargeable Battery NP-FZ100
Warranty 2 Years
Manufacturing & Packing Information
Customer Care Address Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002, Maharashtra, India.
Customer Care Phone 1800-889-1055
Country of Origin Thailand
Customer Care E-mail reliancedigital@ril.com
Name and address of Packer Sony Imaging Products & Solutions Inc 1-7-1 Konan
Name and address of Importer Sony India Pvt. Ltd. , A-18, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044  , Toll Free : 1800-103-7799
Net Weight 648
Commodity Name A7M4K
Item length 79
Item Width 131
Item Height 96
Net Quantity 1 N
Name of Seller Reliance Retail Ltd.
Name and address of Manufacturer Sony CorporationKonan, Minato-KU, Tokyo 108-0075, Japan
BIS Model Number ILCE-7M4K
Article ID: 492796584
Offers 
Sellers
Sony Alpha ILCE-7M4K Full-Frame Hybrid Mirrorless Camera with 28-70mm Zoom Lens
Sony Alpha ILCE-7M4K Full-Frame Hybrid Mirrorless Camera with 28-70mm Zoom Lens
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Exchange Guide

How do I avail exchange offer?

Answer few simple questions about your old device

Get the exchange value

Keep your device handy when our delivery executive arrives

Key points to keep in mind before exchange:

  • The old phone or device should be in working condition (It should be switched ON and all buttons should be in working condition)
  • Delete all your personal data by performing ‘Factory Reset’ and remove any memory card from your old phone or device
  • Keep your phone/device in unlocked mode while handing over old phone/device to Delivery Partner (Please remove any passwords or screen locks)
  • Delivery Partner will check the physical & functional conditions of the old phone/device (Check damage, working of touchscreen and camera condition) and match IMEI number with the information entered by you while buying new phone on JioMart.

Working of exchange operation on JioMart

For Mobiles

  1. Click on ‘Exchange’ available on ‘Details Page of Product’ you want to buy.
  2. On JioMart application, you must select the ‘Brand and Model’ of the old phone to be exchanged.
  3. Now, on JioMart application, you can select the condition of the smartphone (Perfect condition, Minor Body scratches an Both Screen & Body damage)
  4. Then on the app, you must enter the IMEI number of the smartphone. The same IMEI will be checked at the time of pickup for validation.
  5. You need to accept the terms and conditions for exchange before proceeding with exchanging your device with JioMart. Please read Exchange T&C present on JioMart application.
  6. After completing all the steps above, you can see ‘Exchange’ as applied on ‘Product Details’ page and proceed with adding product to cart
  7. You will be able to track the status of new product and old product to be exchanged on ‘JioMart Order History’ page by clicking on my order tab
  8. Exchange will be performed while delivering the new smartphone to customer
  9. Quality check of the old phone to be exchanged will be done at the doorstep by Delivery Partner.
  10. Delivery Partner will check following parameters while doing quality check –
    • IMEI number
    • Power switch ON/OFF
    • Working of all buttons
    • Damage on body of the phone
    • Working of touchscreen
    • Working and physical condition of camera
  11. If quality check passes, you will be able to exchange your old phone and accept the delivery of the new smartphone
  12. If quality check fails, you have the following two options:
    • Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
    • Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount
  13. Once the exchange is completed, you can see related information on Order Details page

FAQs

Stage 1: While placing an order on JioMart

  1. How do I find products eligible for exchange?
    • You will be able to see 'Exchange Offer Available' within the product section on listing page.
    • On ‘Product Details’ page, ‘Exchange’ will be active if PIN Code is serviceable for exchange process and by clicking on the same, you will be able to enter required details
  2. How to find an IMEI number if I want to exchange my old smartphone?
    • To know IMEI number, dial *#06# on your phone (Please enter IMEI 1 in case of dual sim phone.)
    • You can also find the IMEI number in the original package, phone settings and inside battery compartment
  3. Can we get a list of used products that can be exchanged on JioMart?
    No, as the list shared by Buyback Partner keeps on changing and is dynamic in nature. You can check the Brand and Model during Step 1 of the exchange process.
  4. Is it possible to exchange more than one used device to buy a new device?
    No, you will be able to exchange only one device for the new one.
  5. Can Delivery Address for new smartphone and Pickup Address for old smartphone be different?
    No, as this is a hand-on-hand exchange process, the old device will be picked up at the time of delivering the new device at the delivery address.
  6. Do I need to pay pickup charges for exchange?
    No, you do not need to pay any pickup charges for exchanging your old device with JioMart.

Stage 2: After placing an order on JioMart

  1. How do I track the status of my order with Exchange?
    You can go to ‘My Order’ tab and check the status of your new product and old product in the same section.
  2. Will my old product be picked up before the new product gets delivered?
    No, as this is hand-on-hand exchange operation, old device will be picked up at the time of delivering new device.
  3. Do I need to send old products to JioMart?
    No, we will arrange a pickup of your old phone while delivering the new smartphone.

Stage 3: At the time of Delivery and Pick up

  1. Is it possible to understand what parameters are being checked as part of quality check at doorstep for old phone?
    Yes, Delivery Partner will check following parameters while doing quality check:
    • IMEI number
    • Power switch ON/OFF
    • Working of all buttons
    • Damage on body of the phone
    • Working of touchscreen
    • Working and physical condition of camera
  2. If the battery of my phone is dead/damaged or in poor condition, will my smartphone be eligible for exchange?
    Though the condition of the smartphone will be checked at the time of quality check at the doorstep, JioMart recommends not to exchange as there are higher chances of quality check failure at the doorstep.
  3. Is it compulsory to provide original accessories and packaging of my used product?
    Though it is not mandatory, JioMart recommends that you provide old phone along with original accessories and packaging.
  4. What happens if quality check gets failed at the doorstep?
    If quality checks fail at doorstep, you will be provided with two options:
    • Accept the new phone order – You can accept the new phone by paying an exchange amount (this is the same as Exchange Value which was applied during checkout) to the Delivery Partner either in cash or via any other digital payment mode offered by the Delivery Partner
    • Does not accept the new phone order – You have an option to not accept new order by not paying the exchange amount

Stage 4: After new product delivery

  1. Is it possible to get my old device which is exchanged with new device?
    No, it is not possible to get the old exchanged device back after delivery of the new device as it has already been processed by our third-party buyback partners.
  2. Will I be able to check the details of my old product exchanged on JioMart?
    Yes, you will be able to see details of your old product exchanged in the Order History and Order Details page.
  3. Am I allowed to return the new product which I ordered with Exchange?
    Yes, you will be allowed to return the new product based on the Return Policy mentioned on the Product Details Page.
  4. Am I allowed to replace the new product if I find any damage after accepting the delivery?
    No, currently at JioMart we are not allowing replacement options, but you can return the product you ordered.
  5. Where shall I get the refund of old smartphone exchanged if I do return the new product?
    Refund of the old smartphone exchange will be credited to either JioMart Wallet or bank account based on your selection.
  6. Shall I be able to track Refund status on JioMart Application?
    Yes, once the refund gets processed you will be able to see Refund Details inside the My Refund section and on the Order Details page.
Exchange Terms & Conditions

These exchange offer terms and conditions (“Offer Terms”) set out the terms and conditions in relation to the exchange of Used Products (defined hereinafter) on https://www.jiomart.com, as well as any other mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Platform”), as updated from time to time (“Exchange Offer”). The Offer Terms constitute an agreement between Reliance Retail Limited (“Reliance”, “we”, “us” or “our”) and any natural or legal person who avails the Exchange Offer in any manner (“users”, “you” or “your”).

These Offer Terms constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By availing the Exchange Offer, you expressly agree to be bound by these Offer Terms. These Offer Terms shall be read together with the Terms and Conditions and the Privacy Policy of the Platform and other applicable rules, policies, and terms posted on the Platform, available through Platform, or provided with the Services (“Platform Terms” and collectively with these Term, “Agreement). If these Offer Terms are inconsistent with the Platform Terms, these Offer Terms will prevail to the extent of such inconsistency with respect to the Exchange Offer.

  1. SCOPE OF EXCHANGE SERVICES
    1. The Offer Terms set out herein specifically govern your access and use of the Exchange Offer, which allows you to, inter alia, exchange used mobile phones, laptops, digital wearables, television sets or digital devices (“Used Product”) to avail a discount on purchase of mobile phones, laptops, digital wearables, television sets or digital devices listed and made available on the Platform (“New Product”).
    2. Please note that we may from time to time change the Offer Terms that govern the availing of the Exchange Offer. Every time you wish to use our Exchange Offer, please check these Offer Terms to ensure that you understand our terms and conditions applicable at that point of time. If you do not agree to the Offer Terms, you are advised not to transact on the Platform or avail Exchange Offer. Further, please note that Reliance reserves its right to either change the format and the content of the Platform and/or suspend the operation of the Exchange Offer, inter alia, for support or maintenance work, in order to update the content or for any other reason, at any time.
    3. You agree and acknowledge that we may, at our sole discretion: (a) determine the Used Products eligible for buy-back or exchange; (b) seek such information, details or documents in respect of the Used Products from you as we may deem necessary; or (c) reject Used Products and refuse to provide Exchange Offerfor specified Used Products or identified locations or for any other reason we may determine at our discretion.
  2. ELIGIBILITY
    1. You agree and acknowledge that only the registered users would be entitled to access and/or avail the Exchange Offeron the Platform.
    2. You agree and acknowledge that only 1 (One) Used Product is eligible to be used for Exchange Offerat the time of purchase of 1 (One) New Product from the Platform. Further, it is hereby clarified that the pick-up of the Used Product and delivery of New Product (as purchased on the Platform by you) shall occur simultaneously and that you shall keep ready the Used Products (along with related accessories, if any) during such pick-up.
    3. You agree and acknowledge that the Used Product shall be picked-up by us or our authorised logistic partners and you shall not be entitled to cancel the Exchange Offeror request for return of such Used Product subsequent to such pick-up (including in the event you opt to return the New Product). In the event you refuse to avail the Exchange Offerat the time of pick-up (in presence of the logistic partner) or fail to provide the Used Product in accordance with these Offer Terms, you shall be liable to pay the differential amount to the extent of value of the Used Product to such logistic partner in order to complete the purchase of the New Product.
    4. Subject to these Offer Terms, you agree and acknowledge that the terms of purchase of any New Product (and any benefits, discounts, or warranty associated with it) is distinct, separate and independent from the Exchange Offerprovided by us.
  3. COVENANTS AND UNDERTAKINGS
    1. While accessing and using the Exchange Offer, you hereby agree, acknowledge and undertake that:
      1. The Used Product has not been stolen and you are the sole, absolute and lawful owner of the Used Product and any accessories related thereto and the same is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc;
      2. the Used Product was exclusively used for personal use, and not for business or commercial purposes;
      3. the Used Product distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange;
      4. you will not reproduce, duplicate, copy, sell, trade or resell the Exchange Offerfor any purpose;
      5. you shall format the Used Product; delete all personal data; remove any SIM cards, memory cards embedded or stored within the Used Product, prior to handing over the Used Product to our authorised logistic partners;
      6. sign out of all your accounts and registrations accessible on the Used Product, uninstall all downloaded applications, disable any “Find My Phone” features, and remove/ disable any lock code or passwords prior to handing over the Used Product to our authorised logistic partners. It is clarified that iOS users’ shall have their Apple ID and password ready to remove the “iCloud” lock at the time of pick-up;
      7. the Used Product shall match with the information, details and undertakings furnished at the time of requesting the Exchange Offeron the Platform;
      8. the Used Product was not purchased for and has not been used for fraudulent or criminal purposes;
      9. the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
      10. the IMEI number entered at the time of requesting the Exchange Offeron the Platform is true, accurate, correct and up to date;
    2. By availing the Exchange Offer, you agree and undertake to transfer all rights, title and ownership in the Used Device to us and/ or our representatives.
    3. You agree and understand that we (or our authorized logistic partners) reserve the right to validate and verify the the physical and functional conditions of the Used Product and match the same to the specifications/details/ information provided by you on the Platform, at the time of pick-up from your location. Such conditions and parameters shall include: (a) IMEI number; (b) power switch ON/OFF; (c) performance of all buttons, internal LCD screen and touchscreen (including cracks, visible lines, spots, water damage, or discoloration); (d) damage on body of the Used Product (for instance, any cracks (visual or internal), missing parts or components of the Used Product); (e) working and physical condition of camera; (f) brand and model of the Used Product; (g) performance and battery condition of the Used Product; and (h) internet access and connection. You agree and understand that any value or quotations provided by us on the Platform are subject to the inspection of the Used Product and no binding offer is made till such inspection and confirmation. We reserve the right to change the value or quotation of the Used Product at any time. You agree not to dispute or contest the final value or quotation, or the mode of evaluation of such final value or quotation.
    4. We reserve the right to reject the Used Product or refuse to provide you with Exchange Offerin the event, at the time of inspection, the Used Product does not fulfil the requirements set forth under these Offer Terms. The decision of Reliance and/or its representatives at the time of inspection shall be final in this regard and shall be binding on you. In such a case, you may either: (a) complete the purchase of the New Product from the Platform by paying the differential exchange amount (as may be intimated on the Platform) to our authorised logistic partner; or (b) not complete the purchase of the New Product.
    5. Refund: You may initiate a request for return and refund in accordance with the terms and within the timelines specified by us on the product details page if you are dissatisfied with the New Product purchased by you at the discounted rate (on availing the Exchange Offer). You agree and understand that we do not have any replacement policy for the products purchased on the Platform and such refund will only be processed upon successful return of the New Product. The refund amount will be credited within a period of 15 (fifteen) days from the date of refund approval to the original payment mode opted by you or in your associated wallet on the Platform (“Wallet”) or in your bank account, as may be chosen by you. In the event multiple modes have been used for making the aggregate payment, we may credit the refund amount (in parts and not collectively) using separate payment modes. We may request you for additional information (like bank account details, contact information, etc.) to enable such refund. You further acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions. Please be informed that we do not make any cash refunds. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
  4. DISCLAIMER
    1. You expressly acknowledge and agree that Reliance makes no representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security, security and non-compatibility or reliability of the Exchange Offer; (b) whether the Exchange Offerwill meet your requirements or be available on an uninterrupted, secure, or error-free basis; or (c) the quotation or value of Used Products estimated on the Platform is and/ or will be complete, exhaustive, or accurate. No advice or information, whether oral or written, obtained through the Platform, will create any warranty or representation not expressly made herein or therein in respect of the quality of the Exchange Offerprovided on the Platform
    2. You expressly agree and undertake to not hold liable or initiate any claim against Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners), applicable seller, or any future purchaser of the Product in relation to the adequacy of the quotation or value (if any) of the Used Product provided as part of the Exchange Offer. In the event you do not agree with the value or quotation provided to you for the Used Product, you agree not to avail the Exchange Offer.
  5. INDEMNIFICATION AND LIMITATION OF LIABILITY
    1. To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Reliance, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, applicable seller and service providers (including logistic partners, buy-back partners) from and against any and all third- party claims, demands, expenses, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Exchange Offer, rejection of the Used Product, violation of these Offer Terms, use or processing of the Used Product, or infringement of any intellectual property or other rights of Reliance or any third-party. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and/or a third party, and you agree to cooperate, at your expense, with our defines of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
    2. To the fullest extent permitted by law, in no event shall Reliance or any of its directors, officers, employees, agents or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, the Exchange Offeror the content, materials and functions related thereto.
    3. At no instance, Reliance, its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) shall be liable for your failure to erase any data (including personal data) or remove SIM cards, memory cards, ancillary data or hardware embedded in the Used Product or for any data which may remain un-erased or accessible pursuant to manual erasure/ removal. You shall not hold Reliance or its affiliates, authorised representatives, service providers (including logistic partners, buy-back partners) liable or responsible for retrieval or deletion of any un-erased or un-removed data or components
  6. MISCELLANEOUS

    In addition to these Offer Terms, you will also ensure that you are in compliance with the terms and conditions of the Agreement (including but not limiting to Platform Terms).

  7. GRIEVANCE REDRESSAL

    You may submit any grievance with respect to Platform or the Exchange Offer, including any complaints or grievances with respect to access or usage of Platform in violation of these Offer Terms by any person, to the grievance officer, appointed under the Platform Terms.

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